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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had an issue with FedEx shipping and it was resolved within hours. Very satisfied with your company.
Every transaction has been smooth, the product came fully protected and in amazing beautiful condition! Thank you SD Bullion and thank you Yankee!
My silver rounds are beautiful. I feel, I paid a fair price. Delivery was fast. I could not be more pleased with my purchase. This is my third purchase from SD Bullion. I will continue purchasing from them because of quality, value, and fair prices.
Always a pleasure doing business with SD. Always on time and top notch quality. Also they give you a chance to win silver! I save up and buy as often as I can..
Everything was done in a professional way. Excellent coins fast shipping.
My shipment arrived very fast, even with a holiday- non mailman day. Arrived with in 3 days of SD shipping of their choice... Thank You
Love how simple it is to order my gold and silver from here. Never have any issues. Pricing isn't bad. They get my product shipped quickly.
Thank you, I received my order, always fast. Package was delivered tightly sealed.
Had no issues with SD Bullion.
Excellent company to do business with.
I pre-ordered an item and it was my first purchase from SD. It arrived on time and in great condition! I am very well pleased.
So far extra fast shipping, fair pricing, and I love the app
Great product as well as fast processing and shipping. I love the designers choice option. I love being surprised, it's like Christmas every time I order.
Fast transaction and customer services are exceptional. Better than other dealers by the qualities customer services. I recommended to my family members and friends.
SD Bullion required me to submit several additional documents after they had received both my online order and my money via wire. Process was confusing and difficult to follow. Product was as promised
I purchased 10 coins this coins were lead and well dressed to look like shiny silver rounds I have always given 5 stars to this company. No longer will I buy from them. I reported this to the BBB I still have to hear from them. I spoke to a man named * and he said he had received 7 coins only. He stated this was silver. This poor man must be delusional because having tge oriduct on hand a moron would know this is fake. Having received the coins he assued me it was silver. Crook.
Stay away from this company. Here are some pictures if the coins. By the way it said it was coins from Armenia. This supposedly were to be rounds of silver and not manufactured coins from Armenia.
*Personal information redacted by admin
Hello Ericka,
Thank you for taking the time to leave us a review.
We guarantee everything we sell is genuine bullion. Most of our coins are purchased directly from the leading mints and mint distributors. Every coin or bar purchased on the secondary market is tested electromagnetically to verify authenticity and purity using a Sigma Metalytics device.
I apologize if there was any confusion in regard to the types of rounds that could be received, but the description for this item does indicate: "Each of these rounds contains 1/4 troy ounces of 0.999 pure silver. Since these products are simply selected and shipped from our inventory at the time of shipping, SD Bullion can't guarantee the make, design, or source of the silver round you receive. We simply guarantee genuine 1/4 oz silver rounds in every shipment." Regardless, SD Bullion is typically able to offer exchanges and returns if a customer is not satisfied with a product.
We have been attempting to reach you through phone and email in regard to the three missing rounds from your return. This package was received damaged and you may need to contact your carrier about this situation. We can also assist you through this process. To continue your return, please email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Rick,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service