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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Money will clear they will show payment received yet theybsaid the wouldn't ship till the following Tues or following Monday. They can care less I asked for a refund and they will hit you with a processing fee this company is a joke and cares less about customer service. Buyer beware
Received ordered items quickly and as described. Pricing was fair and SD seems to be an honest seller.
I placed a large order with SD Bullion. They lost or stole my order, and then told me to fill out a Statement of Loss form and to return it within 72 hours, and in the same email SD Bullion says, "Please allow 7-10 business days for our team to coordinate..." My order was place FIVE WEEKS ago. Customer service was rep was rude and disrespectful. After 11 years of doing regular business with APMEX, I have never had an issue. This was my first order with SD Bullion. They are either unbelievably incompetent or they essentially stole my money!
Hello John,
Thank you for taking the time to leave us a review.
I do apologize for any frustration that can come along with the lost package investigation. Per our insurance restrictions, if the package cannot be located, we are able to create a refund or resend 30 days from the initial claim being filed. Throughout this time, our operations team is actively coordinating with the carrier to locate the original package.
With your order specifically, it appears your package has been delayed, rather than lost, due to the severe ice storm that hit a large portion of the Midwest. Due to the storm and facilities being backed up with a large number of incoming packages, we have seen orders taking a little longer to be delivered. With Fed Ex being delayed across the United States, we see tracking numbers not moving or remaining in the pending status. We are keeping this lost package investigation open to monitor the tracking, and expect to see it update soon!
If you have any questions about this delay or the lost package process, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy to order and quick to receive! I have used SD for several years and am always satisfied.
Well packaged and precise. It's been a delight dealing with SD Bullion. Their prices are great and delivery prompt.
This was my first order from SD. They did a good job. My coins arrived on time in good condition. No problems with ordering or delivering. I was notified when my shipment left SD and had tracking all the way.
My first time buying gold and silver.It was the best experience that I have had dealing with precious metals,I look forward to my next dealings with SD Bullion which will be soon.Thank you, Greg
The order and delivery process went smoothly and my items were immaculate. Thanks, look forward to future purchases!
Good this is the only place that I buy gold and silver from is SD bullion why buy from any place else?
SD is my place for purchasing precious metals. Always good prices on beautiful coins and accessories. Fast shipping and good packaging.
Packaged discretely, came as expected, product precisely as ordered. Another great transaction.
A great smooth transaction that went very well. The product was as ordered and the shipping was worry free.
Best pricing, reasonable shipping and turnaround time, genuine produce. This is our only source now as we feel they possess integrity.
Great website, easy sales good prices for the most part could be better but you know it is what it is.
I placed order for gold and the gold price increased the next day! They cancelled my order and said they never received my money and even though I confirmed with my bank and I have shared all the transaction details! I receive a mail confirmation from them itself saying they are processing my order! They will SCAM you!
Hello,
Thank you for taking the time to leave us a review.
I do apologize that your order was cancelled. Typically, cancellations occur when payment is not received within a designated period of time. Prior to cancellation, SD Bullion will send late payment emails prior to cancelling. Cancellations can also automatically occur if an automated payment is seen as invalid in our processing systems.
If you would us to assist you with this order, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Repeat customer. Fully satisfied with the product in which I ordered. Fast shipment
I've recently returned to stacking, and I'm happy to have found your company. Your website is easy use, and I've been very happy with the product.
Keep up the good work.
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aaron,
Thank you for taking the time to leave us a review.
Your order was set to deliver within our standard shipping time! Once received, e-checks, personal checks, money orders, and cashier's checks take 3-5 business days to process through our accounting system. After that, it usually takes orders 3-5 business days to process through the shipping queue.
Thus, the total time from when payment is received to when the order leaves the fulfillment center is generally 4-8 business days. When your order is ready to ship out of the fulfillment center, you will receive an email with shipping and tracking information.
In regard to the cancellation, your order was cancelled per your request. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order.
If you have any questions about our processing time or the cancellation policy, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service