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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Ordered gold bullion was at my house within a week no issues
No hassles, great value. Comes directly to the home with no issues.
I've spent several thousand dollars in the past couple of months with this company and they convey they are a good Christan company who "does business the old fashioned way" and they "deliver the highest quality products". These are their words. Their actions however, speak louder than their empty words. I wanted to trust they would ship me (BU) brilliant uncirculated coins and rounds without obvious glaring flaws. Instead, and on more than one instance, I receive flawed coins and rounds, (30) rounds all with the same exact flaw. Then Frank in their customer service tells me if I ship these ones back that they won't guarantee that the exchange ones I'll get will be any better and that they could even be worse. No guarantees! How's that for service the old fashioned way, and the highest quality products? These are their words
My first time buying gold and you made the experience easy and accurate. I am very happy with my purchase and the excellent price. I will order from you again.
I made a very small purchase of junk silver from SD. I wanted to check the way they ship, the accuracy of the purchase and customer service! They way they treated a small buyer was great and therefor SD will be my go to metal dealer as i anticipate my next large purchase should be trouble free! I give them 5 stars out of 5
Easy to find what you are looking for with a decent selection of options.
I won't shop anywhere else for my bullion. They are fast and easy!
I purchased, the 5 ounce spot promotion. The bar I received was fantastic. In addition, I also purchased a few BU peace, dollars and other coins. Everything arrived in great shape and was well packaged. I look forward to doing business with SD Bullion again very soon.
Fast delivery, great service and all at a fair price!
They lied about ACH payment after I placed a large order. They then threatened with excessive penalty fees if the order was canceled. Stay far away from this company.
Hello Philip,
Thank you for taking the time to leave us a review.
We do not accept ACH transfers as a method of payment, but we do have e-checks! This is a similar transaction where you input your banking account and routing information and we pull directly from there. Orders over $10,000 do not qualify for this payment method, which is why it does not show up as a payment option when customers check out with an order over that amount. All of our payment options and their threshold limits can be found on our site here: https://sdbullion.com/payment-pricing.
Because this order was placed as a bank wire on the website, the order became a locked in trade. Submitting an order through the website or by phone requires the customer to agree to our full terms of use, including SD Bullions order cancellation policy. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order. Because of this, cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Great experience. Fast processing and deliver. Product was just as described and a good price.
It's always a pleasure working with SD Bullion! They were helpful with directions paying for my invoice. There customer service is the best!
Every single order that ive had this month has come in a timely manner, I have made six but my 7th order i coming in a bit slow
FedEx still doesn't take a signature for my delivery they just leave it on my doorstep. Not happy with that!
Have not had any issues dealing with SD Bullion top notch organization and a pleasure to do business with.
As always, buying from SD Bullion is easy and affordable. Fast shipping and great customer service.
Purchased a pre 33 $20 gold eagle and some silver bullion from this outfit. Had purchased several orders before this. The gold eagle I purchased came to me with knife marks on the edge of the obverse. It look like someone tried to carve some lettering of some kind. When I received a folllow up email to rate my purchase I rated a negative and stated why. A couple weeks later they emailed me asking why I gave a bad rating and could I send picture evidence. I did and they emailed back that it's still considered BU and nothing could be done. I won't be ordering again from this outfit.
Hello Ben,
Thank you for leaving feedback about the product you received, and your order with us.
Brilliant Uncirculated coins can still contain small blemishes or slight imperfections. If you are looking for coins without any blemish or in perfect condition we would suggest looking at graded or proof coins. Looking at the photos you sent us, and the product you received, we would definitely still consider this coin BU. The product is from 1901, so it is not going to have quite the same zeal and luster of a 2023 BU coin.
We appreciate your feedback with us and your business. If you would like, we offer exchanges or refunds for any item that a customer is not satisfied with. That's part of our Doc's Satisfaction Guarantee!
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. EST Monday through Thursday and from 8 a.m.-6 p.m. EST on Friday.
Thank you for supporting us by purchasing your gold, platinum, and silver from SDBullion.com!
Sincerely,
SD Bullion Customer Service
Great coins smooth transaction I would definitely make a next purchase soon
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello,
Thank you for your feedback! Bullion coins tend to have minor imperfections from the manufacturing process. This has no impact on the value of the bullion. If you would like to exchange the products you received, we would be happy to do so.
However, in the interest of transparency and honesty, our representative was accurate by letting you know the exchange coins could have minor imperfections as well. We would like to bring to your attention that we do have graded and proof editions. If you are a collector looking for flawless coins, we would recommend purchasing graded MS70 or proof editions of the bullion coins. Graded and proof coins are inspected by the mint for quality of strike and for any flaws.
Please let us know if you would like to exchange the products by emailing in to [email protected].
Thank you for your feedback with us.
Sincerely,
SD Bullion Customer Service.