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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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Boring as usual
Quality product, its that the folks are a bit busy right now, responding to Bidenflation
SD Bullion always offers a wide selection with competitive pricing, and fast delivery.
My experience with SD bullion was awesome and they were very professional
I received my silver. I appreciate the discretion with how it is shipped and how it arrived.
As SD grows larger and larger their time-to-ship also continues to stretch-out. After 10 days their system prints a mailing label, but then it takes at least another 2 days for shipping to actually happen. Customer service says 6-10 days, but now even that's not realistic. Too bad they can't even meet their rather poor performance standard. Even for long-time customers, you're going to have to wait an extended time no matter which shipping option you choose. My latest order is now supposed to arrive in a total of 16 days, much slower than others like Silver Gold Bull and JM.
Quick and easy shopping. Fast shipping. Great prices, some of the lowest, if not the lowest, markups I've been able to find. Very happy and will continue to buy my silver from you.
Easy to use website, fast shipping and the best prices around. My main website to buy silver
Well I was looking for reputable store with a low price for bullion coins and I heard about this one on the internet so I gave them a try. Selection was good and the ordering was easy so I've been a customer every since.
This was my first time purchasing precious metals. Since I'm not wealthy, I shopped around and found no one could beat SD's prices. After the purchase, I found they also have great customer service. They kept me informed on the status of my purchase. I will buy more metals from them and have recommended them to friends.
I have had multiple interactions with SD and all have been consistent and timely. I have had no issues with my purchases. Each shipment was well packaged and discreet.
Ordered 2/3/23.S.D. Received payment 2/6/23. Notifiyed it was being sent 2/15/23! A communication from company would have been comforting. I called company...amazingly I got it within a few days?WHY? Who dropped the ball? I received my purchase on 2/17/23.
Hello Marge,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered 10$ face value of walking liberty half dollars and received one Franklin half dollar
Hello Caleb,
Thank you for taking the time to leave us a review.
Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Always satisfied with order. I wish that cheap coin protectors would come with the order other then plastic sleaves.
Delivered order as described and within time promised.
I researched all the online companies, ended up selecting SD Bullion, so glad I did! They always have the lowest prices, great customer service, and super-fast shipping!
Easy to order on line and good follow up. SD Bullion provides you a good variety and price of gold and silver to choose from.
Very easy to order and quick. SD Bullion is reliable and has many products for purchase. Will continue to purchase through them.
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service