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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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It took a whole month to receive the bullion I ordered. I contacted SD several times. EVERYTIME I called i was lied to and treated very rude. I was even hung-up on. I will not do business with these RUDE people again. BUYERS BEWARE!
SD Bullion has made purchasing precious metals as easy as 123.
I have been impressed with all of my orders! Great silver prices and easy shopping.
Hi SD Bullion, I had a great experience ordering from your site. I beleive we share the same values as Americans who beleive in One Nation Under GOD. I will be shopping again with SD in the future.
Sincerely,
-Adam
I was notified that the silver coins I was waiting for were now in stock. I ordered them and received the shipment faster than expected. They were in perfect condition and packaged discreetly.
Just another satisfied purchase from my Bullion dealer if choice.
Coins were loose in the package. I am not going to order from you because of this.
Hello John,
Thank you for taking the time to leave us a review.
I apologize if you're package was not shipped securely! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have been ordering from SD Bullion for the last couple months, I am super happy with every aspect of doing business with this company, and I intend to continue using SD Bullion for the majority of my silver purchases in the future.
Everything was as expected except I got three bicentennial quarters and a 1969 mixed in. Other than that, a very good experience.
Hello John,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Bank e check system did not work so i had to pay extra because I used my debit card. Physical coins where in great shape though. Appreciated discreet packaging.
Hello Chilion,
Thank you for taking the time to leave us a review.
We apologize you had trouble linking your bank account online for payment. We offer many other ways to pay, shown below. Most of our payment options qualify for the 4% cash discount.
We accept bank wires, personal and certified checks, electronic checks, postal money orders, Paypal, Bitcoin as well as Discover, MasterCard, and Visa.
Bank Wires would require you to take our account information to your bank to have them transfer the funds. Banks usually charge a fee for this service.
For personal/certified check payments you would mail the check into our PO Box.
Electronic Check - Must use the option at checkout to link to your bank checking account.
Credit/debit cards and Paypal orders do not qualify for the 4% cash discount price. The full pricing is shown on each product page.
Thank you for your feedback!
Best,
SD Bullion Customer Service
My order was easy to place, it shipped and arrived on time, the packages had little or no damage and the contents were exactly as ordered.
It took 5 phone calls to get it correct as I did make a change to the order within less than 24 hours. I still don't think I was charged correctly but tired of waiting on hold to try and correct the issue. Sort of left a sour taste in my mouth!
Hello Russell,
Thank you for taking the time to leave us a review.
With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being connected to a trader. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Hello Bryan,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased.
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy to use website Good prices. Always pleased with what I receive from SD.
SD Bullion will treat your questions with a take it or leave it attitude. I also requested and paid for FedEx 2nd day shipping. They took 3 days to fill my order and another 6 days for FedEx to deliver it... very disappointed.
Hello Abel,
Thank you for taking the time to leave us a review.
We value each of our customers and do not mind answering as many questions as someone has. We pride ourselves on having outstanding customer service, fast ship times, and excellent low prices. Our shipping queue in standard market conditions is 1-3 business days. Once shipped the FedEx 2 day service would then take effect.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at [email protected] or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Hello Ronald,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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Hello Larry,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service