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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Minnesota
1 review
0 helpful votes
Follow Sherice M.
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I really believe this is the best way to test out your perfume products before you purchase. And the best part is that you can choose how much you want as well as its frequency. I love it and not only that this makes it so easy to carry the samples instead of a full bottle of perfume whilst traveling

Date of experience: July 28, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Sherice ❤️ Your feedback means a lot to us and lets us know we’re on the right track!

Florida
1 review
0 helpful votes
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Great deal!
July 29, 2020

I get all the fragrances I want for such a low monthly price. Great Deal and so far all the fragrances have been awesome.

Date of experience: July 28, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your positive review, Paul! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!

New Jersey
1 review
0 helpful votes
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A Joy
July 24, 2020

Scentbird is an education of scent-essence, opportunity for self-discovery, and a small indulgence that is so worth it!

Date of experience: July 22, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Kyra. Thanks for sharing your review with us and the community!

Texas
1 review
0 helpful votes
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Enjoying most of the fragrances I have ordered. I am somewhat disappointed when unable to order a fragrance that is no longer offered, out of stock... I really like all fragrances from Rebel.

Date of experience: July 22, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for your honest review, Charlene! Our team is working hard on restocking our products in a timely manner. Thank you for your patience!

Florida
1 review
0 helpful votes
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Great product
July 18, 2020

Great product, always lookimg forward to seeing what new colons are in store for me thank you sentbird

Date of experience: July 18, 2020
Jessica L. Scentbird Rep
over a year old

We can’t thank you enough for the kind words, Salvador ❤️ We're really pleased to hear that you enjoy trying our scents out. Thank you for your loyalty and support!

Illinois
1 review
0 helpful votes
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I love the idea of being able to have various perfumes that I couldn't ordinarily afford. Although the prices are cheaper than buying an entire bottle- its still seems a bit steep for those who are actually on a budget. Great thing is u can postpone orders. My only suggestion is perhaps send sample sent cards according to what is ordered. Because I did not like my first three orders. I had no clue of what the description of the scent smelled like and got stuck with some not so great perfumes. Over all I would recommend Scentbird.

Date of experience: July 18, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your honest review of our service, Tai. I will definitely pass your feedback on to the rest of the team. Feel free to email us at [email protected] if you need any help choosing your next scent. Thank you!

South Carolina
1 review
0 helpful votes
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Love love love
July 18, 2020

Love the different varieties at a great price, also stylish carry case. I love all of the scents and the fact they give me options about the scent.

Date of experience: July 17, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Melissa. ❤️ Thanks for sharing your review with us and the community!

New York
2 reviews
0 helpful votes
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Perfumes
July 15, 2020

I was hesitant at first to order bc ive always had to smell the fragrances in person but with their return and refund policy i was more than pleased. Which btw i never had to use as of yet because im in love with every fragrance they have sent me. And the size they send lasts so long which is shocking bc the price is so reasonable! I thought i would get a tiny sample. Not the case! The amount i have left over every month is alot Im so pleased with this company. Im obsessed! PLUS THE CASE AND PACKAGING IS BEAUTIFUL

Date of experience: July 14, 2020
Jessica L. Scentbird Rep
over a year old

Stephanie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you! ❤️

New Jersey
1 review
0 helpful votes
Follow Dee R.
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I have had nothing but good experiences with this company since I started my scent journey! I anxiously await the arrival of my new scents every month becauseI know it will be good based on the scent profile created for me. I hope to always be able to sing praises of my experiences with Scentbird.

Date of experience: July 13, 2020
Jessica L. Scentbird Rep
over a year old

We can’t thank you enough for the kind words, Dee ❤️ We count ourselves lucky for customers like you!

Texas
1 review
0 helpful votes
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Three times I had questions on how to navigate the app or change my queue. Every single time they got back to me the same day and not only explained in detail what to do, they did it for me. That may not seem like a big thing but these days real people in real service is... real nice! Thank you Scentbird!

Date of experience: July 13, 2020
Jessica L. Scentbird Rep
over a year old

Your review means a lot to us and lets us know we’re on the right track! Thank you so much for your love and support, Jessica ❤️

Georgia
1 review
0 helpful votes
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Price
July 14, 2020

$14.95 monthly and don't get a case for it. Other places offer free case and $9.95 month. Always changing my order too

Date of experience: July 13, 2020
Jessica L. Scentbird Rep
over a year old

Hi Dudley, I'm sorry to hear that you did not enjoy your experience with us. I'll definitely pass your feedback on to the team. If you have any outstanding questions, feel free to email us at [email protected] and one of our team will be with you shortly. Thank you!

Arizona
2 reviews
0 helpful votes
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DON'T LIKE IT DON'T WANT ANY MORE OF IT! IT IS FAR TOO STRONG FOR MY TASTES. I AM NOT A COLOGNE GUY DON'T SEND ME ANY MORE PLEASE!

Date of experience: July 13, 2020
Jessica L. Scentbird Rep
over a year old

Hi Milton, I'm sorry to hear that you didn't enjoy our scents. If you still any assistance, kindly email us directly at [email protected]. Thank you!

California
1 review
0 helpful votes
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I absolutley love scentbird, i recommend it if you like to buy smell good stuff. You choose what you want to try every month you can change it. It's more then 30 day supply, if you don't like the scent your not stuck with a full bottle. No money wasted!

Date of experience: July 12, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for your love and for your 5-star review, Cindie! ❤️ We're really pleased to hear that you're enjoying your experience!

California
1 review
0 helpful votes
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Though I would try it. Big mistake never received any thing. They keep taking my money asked them to stop taking my money finally had to call my bank.

Date of experience: July 11, 2020
Jessica L. Scentbird Rep
over a year old

Hi Charlotte, we're so sorry about your experience. If you still need our assistance, kindly email us directly at [email protected] and we'll get everything resolved. Thank you!

Georgia
1 review
0 helpful votes
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Best fragrance site
July 11, 2020

Absolutely love scentbird... now that i subscribe monthly. I couldnt even imagine living without it.

Date of experience: July 10, 2020
Jessica L. Scentbird Rep
over a year old

We’re very grateful for customers like you and hope you stick with us for years to come, Naloni ❤️ Thank you for your kind words!

Wisconsin
1 review
0 helpful votes
Follow August H.
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I'm the kind of guy who likes to smell good. I wear cologne almost all the time even if I don't expect to see anyone just because I enjoy the smell. I also love having many different options and so I used to spend hundreds of dollars on different cologne but with Scentbird I can spend a fraction of that and have far more options. I haven't even run out of the cologne from my first months subscription because I've been alternating everything. It's obviously smaller quantities than a regular cologne bottle but I honestly think you end up getting more bang for your buck this way. My only wish is that they had a few more brands however that said the existing selection is extremely extensive so there's honestly nothing to complain about.

Date of experience: July 10, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, August. Thanks for sharing your review with us and the community! ❤️

Kansas
1 review
0 helpful votes
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I love the services you all provide... the quality of you products are wonderful also! I will give Sentbird ***** all day long!
Thank you

Date of experience: July 10, 2020
Jessica L. Scentbird Rep
over a year old

Thanks for the awesome review, Melissa ❤️ We count ourselves lucky for customers like you!

North Carolina
1 review
2 helpful votes
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Scentbird
July 8, 2020

I do like the fact that they have some great parfums like for example Amouage.
The bottles could be a bit larger. They are supposed to last a month; but, I use about six-ten sprays a day and at that rate, it doesn't last too long.
I dislike the fact that when I first joined they sent my order almost right away, at least during the first week of the month. Now that I am a regular subscriber, they don't care. I am receiving my bottles always at the end of the month which is deceiving because I use them for the following month. Why is it that's once we are regular subscribers you guys do not care any longer?

Date of experience: July 8, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your honest feedback, Wolfgang. As noted on our website, we aim to deliver first-time orders within 10 business days. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order. If you need any help, please email us at [email protected] and we'll get everything resolved ASAP. Thank you!

New York
1 review
0 helpful votes
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Scentbird has the best smelling fragrances I ever smelled. Their bird logo is cute and they got everything else. Like spray bottle holders and underarm fragrances.

Date of experience: July 7, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your positive feedback, Darrin. Thanks for sharing your review with us and the community! ❤️

Virginia
1 review
18 helpful votes
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I truly do love Scentbird. The ANTICIPATION of waiting for your new fragrance every month, its exciting. Especially because you never get the same scent twice unless you ask for it again. I have came across so many different scents that I never knew existed thru scentbird, and the perfect size bottle you can also travel with is amazing. Especially because I'm a mother of three and always on the run, so when I feel I need to freshen up boom rite in my purse or car door! It's very convenient. Scentbird definitely gets five stars from me!

Date of experience: July 4, 2020
Jessica L. Scentbird Rep
over a year old

Thanks so much for your 5-star review, Elise! ❤️ We’re really glad you're enjoying your subscription.

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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