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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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Scentbird is truly a company that listens to your needs and what you want in the perfume they send. They shipping these padded packages that always keep your stuff safe and they are always on time shipping.
Im in love with all my fragrances, this has been a journey that I used to be the girl on the outside looking in. Perfume is so expensive. This has given me the oppotunity to look good and also smell good too. I'm impressed with this site and all their illustrious smell goods.
We're so happy to hear that you're enjoying your subscription, Raushanah ❤️ Thank you for sharing this!
I have tried to get out of this subscription for the last two months. You cannot reach any one and the several messages I have left have gone unanswered. This is no way to do business. I am not impressed. When I got my first shipment, I was totally unaware of what I had signed up for. Something that was so very sneaky and underhanded. There is no excuse for not answering my questions or for at least not taking time to explain how this works.
Hi Maureen, I’m sorry to hear that you had a difficult time getting in contact with us. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. However, you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at [email protected], our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. If you still any help, please email us at [email protected] and one of our team will get everything resolved right away. Thank you!
Kate Spade in full bloom the blush scent smells amazing I had to order it again because it smelled so good.
We're so pleased to hear that you've truly enjoyed the scent! Thank you for sharing this, Cherokee! ❤️
Each perfume I have received thus far has been genuine, unique & what I personally picked just for me. You can not beat this product especially for the price. Plus, for each person you refer you get one free! You can't beat it!
We really appreciate you taking the time out to share your experience with us, Jeniifer! Thank you so much for your 5-star review ❤️
A numerous variety of scent can be bought for reasonable price - each different scent is pleasant to the senses - no OLD lady scents!
We are so grateful for your kind words, Yolanda ❤️ Thank you for your 5-star review!
I love the scents of the month, I have yet had a bad experience with the company. And they have great customer service. I would highly recommend using them for anything I needed for gifts. My family enjoys the gift and when they say they say they will replace something they will. Not only that they have good timing for shipment.
Thank you for everything
Joanna Loving (loyal customer)
We are so grateful for your loyal support, Anna! ❤️ Thanks for sharing your review with us and the community.
I found I could never commit to buying perfume for so much money at the department stores not knowing if I was going like the smell to wear often. With scent bird it not a lot of money I won't be upset if I don't love the product. Like being surprised each month. I have received any I didn't like, I wouldn't say I loved all but the ones I do I will buy full size without hesitating.
Hi Michelle, thank you for your honest review. We're really pleased to hear that you're enjoying trying our scents out.
I like the perfume, but the shipment takes too long! The cost is a little steep also. I don't like for the money to be taken automatically out of my account either. I just want to purchase when I want not for it to be taken out of my account.
Hi Luciana, thank you for your honest feedback. I'll definitely pass it on to the rest of the team. Kidnly note that you can purchase fragrances on our website without having to be subscribed. Feel free to email us at [email protected] if you need any help. Thank you!
Great scents but 90% of the time I'm not receiving my scents. I don't know if it's the postal service stealing my package or if it's Scentbird not delivering.
Hi Tomika, thank you for reaching out and letting us know. I'm sorry to hear that you're having trouble receiving your orders. We'd like to look into this from our end and get everything straightened out. Kindly email us at [email protected] and a member of our team will be with you shortly. Thank you for bearing with us!
Sometimes I get a bad smell but so far its been good I think the price is high for samples. Thank youv
Hi Michelle, thank you for writing us an honest review. I'm sorry to hear that you disliked some of the fragrances that you received. We highly recommend rating fragrances you previously received so that our website gets to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy. We'll be happy to chat and see how we can make this better, so feel free to email us at [email protected] and a member of our team will be with you shortly. Thank you and keep safe!
The perfume is great. Its very disappointing to look forward to the perfume and wonder when you're gonna receive it
Hi Felisha, thank you for leaving us a review. It is great to hear that you're enjoying our fragrances! We'd like to help and clarify our shipping schedule. Could you kindly email us at [email protected] so that a member of our team can look into your account and provide more information on when you can expect your future shipments? Thank you for bearing with us!
I initially thought it was a cute idea. I am a hopeless perfume junkie... and so I thought why not? I thought they would be an awesome addition to my perfume closet... trust me I know quality when I smell it. So once my first pick arrived... I tried it out! If I wanted to buy fake perfume I would buy it from the guy I have to dodge on the street that sells huge bottles of it out of his car. If you don't believe me take yours to the mall and compare it with the same scent... you'll be glad you did. I did however buy the perfume I received from scentbird but I purchased it from Macy's. Shame on me for cheating on them. Lesson learned. Ofcourse I canceled, screen shot the confirmation incase I'm charged in the future. I hope this helps others.
Hi Sharmane, thank you for reviewing our service. I'm sorry to hear that you didn't enjoy the scent that you received. Rest assured that all of the products that we offer are 100% genuine as they are provided to us through brand partnerships directly. We don't do anything to compromise their quality, which is why our fragrances are exactly the same as the bottle versions just in smaller quantities. Should you have any questions or unresolved concerns, feel free to email us at [email protected]. We're always happy to help! Stay safe!
I am on my sixth month of subscription and my choices were canceled 4 times already. They offered $5 credit for that... after I asked... What a joke. And it took forever to get answers: no phone number, no chat. Just email for customer service. STAY AWAY!
Hi Anna, I'm sorry to hear about your frustrating experience. Our team is doing their best to keep restocking unavailable items in a timely manner. However, since our stock moves very quickly, items can sometimes become unavailable sooner than our inventory is updated. Before we remove the unavailable items from the queue, we usually send a notification to the customers so that they can pick another item. Our email support team is always happy and available to help at [email protected] and we promise to respond within 24 hours. Should you have any further questions or concerns, kindly email us directly, and a member of our team will be with you shortly. Thank you and keep safe!
It was so fun at first of course they reel you in I go to cancel because I can't afford $25 a month for two small samples of perfume their plans are outrageous I've tried everything I have canceled and they're still telling me that I will have to pay the rest of my subscription even though I was just getting to products a month I can't get ahold of anybody via email or even on their support line on their website there's nobody there to even answer your question correctly they just keep putting you through to another page that has nothing but nonsense on it stay away from this!
Hi Gina, thank you for taking the time to share your experience. I'm sorry to hear that you're having an issue with your account cancellation. This certainly doesn't sound right. Kindly email us at [email protected] and a member of our team will get everything resolved today. Thank you!
I had a great gift idea. Scent bird. Took my money and never sent my product. I cant call anyone / emails take days to get back to you. I looked a fool when she didn't get her gift. POOR, POOR, POOR customer services. I would never use this service again.
Hi R, thank you for taking the time to rate our service. We're truly sorry to hear about the issue. If your concern hasn't been resolved yet, please email us at [email protected] and we'll get everything straightened out within 24 hours. Thank you and keep safe!
The product is completely watered down! The scent stays on shorter than what bubble lasts for! Do not waste time/money subscribing!
Hi Chelsea, thank you for taking the time to write us a review. Rest assured that all of the products that we offer are 100% authentic. Our fragrances are definitely not watered down as they came from the brands themselves. Authenticity is something we take very seriously. Please note that scent longevity depends on your body chemistry and physical activities within the day. Additionally, Eau de Toilette is a lighter scented fragrance in comparison to Eau de Parfum or Parfum oils. Kindly email us directly at [email protected] if you need any help. Thank you!
I had sign up for their membership and I still haven't get anything from them.
I had get charge and pay for nothing.
I email them and at first they responded saying my perfume was on his way, I never received anything, and they stop answering my email.
Don't buy anything from them.
Hi Maria, I'm sorry to hear that you haven't received your order still. We'd like to help and get everything straightened out. Kindly email us at [email protected] and a member of our team will be with you shortly. Thank you for bearing with us!
This website is a ripoff and to expensive. I subscribed I was supposed to have a free month pulse the month I paid for it was a scam. I tried canceling my subscription and all it did was pop up with " why are you canceling your subscription" "stick around and we will give you a discount on your next order" it was so freaking annoying it glitched and said I subscribed till July which I never did. This website also DOES NOT DO REFUNDS I tried get my money back but it said I couldn't because I was already charged even though I never made the purchase. They also keep your card on fill and charges your card. Now I have to wait till July to CANCEL my subscription!
Hi Jackie, we're truly sorry to hear about your issue. Kindly email us at [email protected] and we'll get everything resolved ASAP. Thank you!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your kind words, Tori ❤️ Thank you for your 5-star review!