ScentbirdReviews 988

I thought scentbird was absolutely great until I went to cancel my service. There is no option to do it on the website, you have to email them directly. They emailed me back and said it was cancelled.

A month later, I still received the monthly package from them! So I emailed them again, trying to get it cancelled and refund the package. After some back and forth, they essentially told me that they would not cancel the service until three months out. I don't want three more months of charges/packages, I wanted it to stop a month ago! They would not give me a refund and would not cancel until three months out, they just told me that their service would pick scents that I would like based on past preferences.

I am thoroughly annoyed with this company.

Someone I met at my wedding a few months back thought it would be nice to get me a 3 month subscription to scentbird. A service that offers members the opportunity to try new colognes by either picking one or accepting the companies selection. Sounds good however in my case I travel a lot for work so I was bombarded with emails asking me to activate my membership. What they dont clarify is activating the membership and starts the clock ticking till your first selection ships. So now the next thing I know Im getting tracking information for my first selection. Didnt pick it but they sent one- strike one. Contacted scentbird, asked if they could freeze my membership because Im traveling for the next 3 months (Im writing this review from my hotel room in China) and got NO RESPONSE. I took the time to go into the post office and have them return any mail for me to the sender so I dont have pkg left outside my home to let people know house is empty. This business for me is a complete waste and customer service is non-existent so I say for all of women who think this would be a good present for a man in life it absolutely isnt and dont bother. The only thing worse then Scentbird is the Art of Shaving- Avoid Both!