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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Michigan
2 reviews
0 helpful votes
Follow Erica P.
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I must admit, I don't like signing up for auto pay type subscriptions. However, this one I made an exception for. I absolutely love fragrances. So, this program is the perfect way to try it before purchasing the full size bottle.

Date of experience: August 10, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Erica. ❤️ Thanks for sharing your review with us and the community!

Georgia
3 reviews
0 helpful votes
Follow Romelda B.
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It's greeeeaat
August 11, 2020

I really love this perfumes you guys are sending me they are great I don't have to worry about going out and getting any perfume and waiting forever for you guys deliver on time thank you so much

Date of experience: August 10, 2020
Jessica L. Scentbird Rep
over a year old

Thanks for your kind words, Romelda!

Kansas
1 review
0 helpful votes
Follow lori L.
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Scent bird is Awesome!
August 11, 2020

Absolutely love scent bird has amazing smelling perfumes last about a month would definitely recommend

Date of experience: August 10, 2020
Jessica L. Scentbird Rep
over a year old

Thank you for your wonderful review, Lori ❤️ We really appreciate you!

Texas
1 review
0 helpful votes
Follow Amy S.
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Why'd I wait so long
August 10, 2020

I have been memeber now for about 6 months. I'm on the 3 scents a month. Only 1 scent i didn't care for as i accidently ordered a man scent and I'm a woman lol. I love the candles. And I'm waiting to try various new products like the makeup and oil drops. I am so happy with scentbird I'm actually mad I didn't sign up aooner or cant orxer more than 3 things a month. Its a fair price. Great selection for men and woman. Great gift idea xmas ahopping already done everyone is getting scentbird subscription lol. And i luv the 10 extra case every month as i change the case to match the purse. Just wanna suggest a pride case and maybe some floral cases or animal prints would be super jazzy id buy em all... love y'all thx for auch a awrsome product and making affirdable for someone like me who lives on SSI.

Date of experience: August 10, 2020
Jessica L. Scentbird Rep
over a year old

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Thank you so much for your valuable suggestions, Amy! ❤️ I'll definitely pass them on to the relevant team.

Colorado
1 review
0 helpful votes
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Pissed
August 9, 2020

Y'all took 20 from my one card and now y'all took 40 from my other cArd what the $#*! for and what the $#*! am I going to get for 60 $#*!ing dollars $#*!ing bull$#*! I don't want to be a customer no more and I want all of the money y'all took from yall

Date of experience: August 9, 2020
Jessica L. Scentbird Rep
over a year old

Hi Casey, I'm sorry for the frustration caused. If you still require assistance, kindly email us at [email protected] and we'll get everything straightened out ASAP. Thank you!

Indiana
1 review
0 helpful votes
Follow Veronica C.
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I'm terribly disappointed I've got my friends to subscribe you took the money twice out of her account she still has not received ANY perfume I'm not going to recommend you to anybody else because it's embarrassing there are other perfume companies her name is Gina Callahan Bowen! Hopefully you can make this right or I'm cancelling and going to another perfume company! Aftervi made my choices on mine you send me a email that you no longer offered Norelle Elixir that's why I chose to go with you I went and bought a bottle for$150.00 so cancelling you wouldn't be a problem because my other favorite Joy by Dior you don't carry looks like it souls day be best just to but at Ulta and get rid of your so called services!

Date of experience: August 6, 2020
Jessica L. Scentbird Rep
over a year old

Hi Veronica, I’m sorry to hear about your unpleasant experience. If you’d like to discuss this further, please contact us directly at [email protected] and one of our team will be with you within 24 hours. Thank you!

Illinois
2 reviews
0 helpful votes
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Very satisfied
August 6, 2020

I have been really pleased thus far. No Hassels, great fragrances! Great price! Its nice to not have to break the bank!

Date of experience: August 5, 2020
Jessica L. Scentbird Rep
over a year old

I can’t thank you enough for the kind words, Melony! ❤️ I'm so happy to hear that our service hits the mark for you!

Michigan
1 review
0 helpful votes
Follow Casey D.
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I signed up through an email a friend sent so we could both receive a free scent. Paid for my first month and 2nd was supposed to be free. Today I was charged for my 2nd month and they literally have no customer service to contact. Or I cannot find it. Still have not even received my first perfume and my friend didn't get a free month either. I'm going to switch to scentbox.

Date of experience: August 5, 2020
Jessica L. Scentbird Rep
over a year old

Hi Casey, I’m sorry to hear that you had a difficult time getting in contact with us. I’d like to look into this further if it's alright! Kindly send us an email at [email protected] and our team will respond to you shortly. Thank you!

District of Columbia
1 review
0 helpful votes
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Happy with Scentbird
August 6, 2020

I love the price and all my fragrances I have received so far. I have no complaints at this time. I am satisfied for now.

Date of experience: August 5, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Barbara! ❤️ Thanks for sharing your review with us and the community.

California
1 review
1 helpful vote
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Happy
August 5, 2020

Love the fragrances, would like to purchase YSL and perry Ellis. Thank you
Also more random gifts would be amazing

Date of experience: August 4, 2020
Jessica L. Scentbird Rep
over a year old

Hi Tracy, thank you so much for your feedback. I'll definitely pass it on to the rest of the team. While we don't carry the brands at this time but it may be a part of our inventory in the future as our team keeps extending our scent selection. You can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request

Nevada
1 review
0 helpful votes
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Cool
August 5, 2020

I have ordered one product and paid for it. But didn't receive it so it was a poor rate. I would have received a email to see what I need to do.

Date of experience: August 4, 2020
Jessica L. Scentbird Rep
over a year old

Hi Franko, I'm sorry to hear about the issue. If you still need any help, please email us directly at [email protected] and we'll get everything resolved shortly. Thank you!

Illinois
2 reviews
0 helpful votes
Follow Jennifer M.
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I am thoroughly enjoying my subscription. I live having the opportunity to try different scents. It's a small investment with a huge pay out. You don't have to commit to something you may not like. My husband loves the variety too

Date of experience: August 3, 2020
Jessica L. Scentbird Rep
over a year old

We're so pleased to hear that you had a wonderful experience, Jennifer! Thanks for sharing your review with us and the community ❤️

Virginia
1 review
0 helpful votes
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Awesome
August 4, 2020

One of my fragrance came half full, I paid for a full bottle. Other wise I have enjoyed my scents. And why the not coming in those blavk bags.

Date of experience: August 3, 2020
Jessica L. Scentbird Rep
over a year old

Hi Cassandra, I'm sorry to hear about the issue. Kindly email us at [email protected] and we will get everything straightened out. Thank you!

Florida
1 review
0 helpful votes
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Hi, the scents ive recieved are not near my oreferences. The quiz is suppose to narrow it dow but i dont think it works. I love shalimar and the original houbigant chantilly. I think youve got a good idea but needs some sort of more sensory definition. I remain hopeful. Thanks, ellen

Date of experience: August 3, 2020
Jessica L. Scentbird Rep
over a year old

Hi Ellen, thank you for your feedback. We're sorry to hear that you didn't enjoy the scents that we sent you. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected] and a member of our team will be with you shortly. Thank you!

Georgia
1 review
22 helpful votes
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I had enough problems with this site when i used it the one time(they charged me like SO much extra) but luckily after harassing their lazy customer service rep, i finally got my money back and cancelled my membership immediately thinking that was the last time I had to deal with them. Then 4 months later I notice a weird $200 charge on my bank account and get an email saying "whoops all our data was hacked hehe" so yeah they suck, don't ever give them business :(

Date of experience: July 31, 2020
Jessica L. Scentbird Rep
over a year old

Hi Sam, we're sorry for the unpleasant experience that you had with us and for the frustration caused by the data breach. However, please let us assure you that no financial data was captured by the hackers, so it is not possible that your card information was breached as a result of a cyber attack on multiple companies (of which we were one). We do not store full credit card information on our servers. We have a third-party billing partner that processes payments and we don’t share servers with them to protect the security of our customers’ billing information. Rest assured that we have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at [email protected]. Thank you!

Tennessee
1 review
0 helpful votes
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Heaven scent
August 1, 2020

I'm new to Scentbird. I've had 3 months of wonderful heavenly scents and I'm in heaven! I've been through several different perfumes companies and was very disappointed with the fake perfumes that didn't last long at all. I knew it was the real top name brands when I smelt the first one of Scentbird. I'm very pleased!

Date of experience: July 31, 2020
Jessica L. Scentbird Rep
over a year old

Thanks so much for your feedback, Julie! ❤️ We’re really glad you enjoyed our fragrances.

California
1 review
5 helpful votes
Follow Andrew D.
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The company was hacked and got my personal information. I recently ordered from ScentBird and I still haven't gotten my package even though it was supposed to be delivered over a week ago. Total scam. Requesting a refund. I will try ordering from a better website. This website sucks! Don't do it unless you want your personal information stolen!

Date of experience: July 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Ana, I apologize for the experience you had with us. If you still have any issues that need to be addressed, kindly send us an email at [email protected] and we'll get things straightened out. Thank you!

Louisiana
1 review
0 helpful votes
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A great outcome
July 30, 2020

I really enjoy all of these awesome fragrance that I'm truly a fan of the amazing smells that you guys prepared for me on a monthly basis thanks

Date of experience: July 29, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Schvonda ❤️ We're really pleased that you love our scents!

South Carolina
1 review
0 helpful votes
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Thrilled
July 29, 2020

Scentbird has given me the opportunity to try new fragrances (which I have loved so much thus far) on a budget. Awesome concept and even better execution; so much so that I was able to get 3 friends to join as well.

Date of experience: July 28, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Andrea! Thank you for sharing the word about us ❤️

California
1 review
0 helpful votes
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Recommendation
July 29, 2020

With the new fragrances one gets every month, one cannot be sure of what to expect, but when you receive it it becomes this whirl wind journey of such great adventure with scents that get you hooked for more and more of what's to come... Open yourself up to this opportunity with choices of affordable spending and give yourself a well deserved treat. Try it please it is so recommended.

Date of experience: July 28, 2020
Jessica L. Scentbird Rep
over a year old

Thanks for the awesome review, Shiku! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ❤️

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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