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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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I thought it was only 11.00 dollars monthly but it turns out to be 15.oo dollars a month other than the I love the fragrances and the variety
Hi Sonya, I''m sorry for any confusion caused. As noted on our website, our 1-pc subscription plan is $14.95. You may have received your first order for $11 as part of our introductory offer. I'm really happy to hear that you're loving our fragrance selection, thank you for sharing this! Kindly email us at [email protected] if you have any questions. Keep safe!
I like that i can test out some expensive perfume for significantly less than paying full price on a bottle.
Hi Ren, thank you for your 5-star review! ❤️
Love sentbirds it's makes me happy when I get my perfume in the mail
I recommend all women to sign up,
Thank you so much for this 5-star review, Grace. We really appreciate you being a customer and helping to share the word about us. ❤️
First of all, I mistakenly subscribed my aunt to scentbird instead of scentbox! Next thing I know, I have nearly 5 separate charges on my account! I then tried reaching out to them through a customer service number which doesnt exist! This is in their best interests and i am sure is done purposely! I totally wouldn't recommend this subscription to ANYONE!
Hi Talishia, I'm sorry for any frustration caused. Sorry that we don't offer phone service at this time, but please know that we're actively improving our communication. We're happy and available to help via email ([email protected]) and social media. We're certain to respond within 24hrs and resolve any issue. Please reach out to us directly if you still have any questions or concerns. Thank you.
I am loving these new scents. Each one that I receive is an eye opener. I never would have tried them on my on. I highly recommend scentbird. I'm loving me!
We are so grateful for your 5-star review, Brenda. Thanks for sharing your rating with us and the community. ❤️
The fragrance journey is all that and more! I have enjoyed immensely the options each month. From flowery to fresh scents, they all have a special attraction. The cannulas that they come in are just as vibrant. This whole experience has been worth the cost. I recommend all to take the plunge and purchase these adorable treats!
We are so grateful for your kind words, Jackie! ❤️ Thanks for sharing your review with us and the community.
Refer a new customer never got my free gift, been waiting for it so when can I receive it. Hope to hear from u soon
Hi Allen, I'm so sorry to hear about the issue. Kindly email us at [email protected] and we'll get everything resolved immediately. Thank you for letting us know.
Great service for people on the go, and especially during these uncertain times when going out and buying a fragrance product isn't safe.
We can’t thank you enough for the kind words about our service, Jorge! We count ourselves lucky for customers like you. ❤️
I've been receiving a different scent each month and have quite a few. My favorite is the Red Panda.
Thank you for sharing your experience, Teri! ❤️ We're really happy to hear that you're loving the Red Panda fragrance, we’ve found it’s a definite customer favorite!
Still waiting for two orders (outside of my subscription). I send emails, but they only send me a canned response of "check your tracking page". They charged me, but never processed or sent anything out, so it's not on my tracking page. I've cancelled my subscription, but I'm out $40 due to missing orders. It's very frustrating. I DO NOT recommend this company.
Hi Amanda, I'm truly sorry to hear about your experience. Kindly send us an email at [email protected] and we'll look into this further. Thank you for bringing this to our attention.
I was a member and recieved my first order Sept 2016. I placed several orders with issues so i cancelled. I thought ai would give Scentbird another try. I placed my order in 9/7/2020. After several emails, because they don't have a customer sevice number I recived my order 9/28. I did not recieve a case and when i asked for one I was told we gave one with your first order... that was in 2016. Before I posted my review I want to see what the Better Business Bureau had to say about Ssentbird. Allow me share
Pattern of Complaint:
BBB files indicate a pattern of complaints concerning delivery fulfillment and customer service issues for Scentbird Inc. Consumers are telling BBB about problems they encounter after signing up for a subscription service with this company. Many consumers claim they still haven't received the expected monthly shipment from the company even though many weeks have passed since it was expected to be received. Numerous consumers reportedly encounter a lot of difficulty getting a response the Scentbird about the delivery status of their orders, despite multiple attempts to each them by email and Facebook. Some consumers also claim they have issues cancelling the monthly subscription fees and obtaining a refund of these charges from the company.
Great idea and business great products for people who like having choices every month of different sense without spending all the money one bottle last more than a month very convenient to have delivered every month also
Thank you so much for taking the time to leave us this amazing review, Keith. ❤️
This is not tried and true!
I did refer, she accepted and ordered but, up to NOW, no fragrance was sent to me!
Hi Dolores, we'd like to help and get everything straightened out. Please email us directly at [email protected] and one of our team will be with you shortly. Thank you.
Love Scentbird because I'm able to try out the fragrance before purchasing it. I'm able to see if the scent mixes well with my chemistry.
Thank you for your love, Carmen! ❤️
Have you ever bought a expensive perfume because kt smelled so good on some else. Only to find. Out it doesnt smell that good on you! What a waste of money! Scentbird is.the perfect answer. Every month you can get a different perfume for only about 13 dollars.
Thank you so much for your kind words, Debbie! We really appreciate you taking the time out to share your experience with us and the community.
The idea of Scentbird is great! They make it possible to try scents before committing to them, and have a great selection of fragrances!
However, they lack communication even the most basic "your package has shipped". Most upsetting though is when things are running behind (and that's not the fault of Scentbird), they make no effort to make you aware. Trying to get a hold of anyone to figure out where in the process of receiving my package things are proved almost impossible until I said as much on social media.
So in all, I'd say the area needing improvement and keeping them from a 5 star rating is customer care.
I would like to see like curve and eternity cool water Mambo things like that. I would love to get some of them in my next few orders.
Hi Donny, thank you for your feedback. Rest assured that our team keeps extending our scent selection. You can request the fragrances that you love (which we don't have) here: scentbird.com/request
Love getting new scents every month. You have the choices to change pick and recommend. I have changed it up to share with my family too. Ordered a few men scents and of course woman for me! Love it love it love it!
We are so grateful for your kind words, Lacy. Thanks for sharing your review with us and the community. ❤️
The fragrance "Get a Room" is wonderful, I really love it! I don't get to try new fragrances often, but these scents are great. I also like the Calvin Klein, and The pink Versace!
Thanks so much for your positive feedback, Rosemary! ❤️ We’re really glad you enjoyed 'Get a Room', we’ve found it’s a definite customer favorite!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estamos muy agradecidos por su revisión de cinco estrellas, Belsy. ❤️ Gracias por compartir su calificación con nosotros y la comunidad.