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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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Love getting my package every month. I'm like a kid waiting for Christmas. One time my order came, and was damaged, reached out over time to customer service, they immediately replaced it! Now that's good business!
I love to be able to try different scents at a reasonable price. It's easy to use and when I needed help they were right on it!
We can’t thank you enough for the kind words about our service, Leslie. Your review means a lot to us and lets us know we’re on the right track!
My experience hasn't been the best but not the worst. Delivery takes forever. I don't receive my order till the end of the month. I received a men's fragrance. A lot of the perfumes I wanted are not available. I have received 3 orders one was for men, liked one and disliked the last one.
I honestly love using scentbird. Im not a huge cologne guy but i enjoy the ability to choose which colognes i want each month.
Thank you so much for your kind words, Riley. We really appreciate you taking the time out to share your experience with us.
I love this service so much... Not only do I get to try wonderful scents... If I have any problems or questions at ALL... The scent fairies are on top of it! This is a WIN WIN!
Thank you so much for your 5-star review, Bessie! We will share this with the rest of the team to let them know to keep up the amazing work. ❤️
I have enjoyed being able to sample all the wonderful perfumes so far. This way I know what I like after a few days of trying it. I've been lucky with liking all the perfumes except 1, and I wasn't out a lot of money. This company is wonderful
Thanks for the awesome review, Tina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Absolutely love scent bird love can get a new fragrance each month. I have ordered for myself my daughter and my husband.
Thank you so much for this 5-star review, Crystal. ❤️ We really appreciate you being a customer and helping to share the word about us.
I have Loved all my fragrances so far the smells are quality scents... Scent Bird does not disappoint.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ❤️
I enjoy the smell but I made the mistake of spraying myself twice with the perfume not realising how strong the scent was. I recommend a walk through with is perfume.
Hi Cathy, thank you for sharing your experience. We recommend Eau de Toilette fragrances if you prefer lightly-scented perfumes. Feel free to email us at [email protected] if you need any assistance.
The scent of it is amazing. My husband loves it so much. I will buy it again for him in the future!
Thank you so much for your 5-star review, Angela! We will share this with the rest of the team to let them know to keep up the amazing work.
The handy little spray bottle is great and very handy to re-apply through out the day. Two of my refills have come opened with most of the scent gone but the service is great. They just need to make sure the refills are closed tightly b4 they send them.
Hi Phil, I'm so sorry to hear that your fragrances arrived leaking. Kindly email us at [email protected] and we'll get everything resolved right away. Thank you for letting us know.
I've had no complaints about any of the scents I've received! My wife can't get enough and everyone keeps asking what I'm wearing! Thank you scentbird!
Thanks for the awesome review, Mathew! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I have truly enjoyed my scentbird subscription... I get plenty of compliments on all of the fragrances I have received so far! I give them a thumbs up
Thank you so much for this 5-star review, Cinnamon. We really appreciate you being a customer and helping to share the word about us. ❤️
The scents they have are nice. Great selection. The problem is their shipping. They use Covid-19 as an excuse but they charge you at the beginning of the month and you don't receive your purchase until the end of the month, if then.
Hi Dawn, thank you for your honest feedback. Rest assured that our team is working on improving our shipping times. Your feedback helps us to improve service for everyone, I'll definitely pass it on to the rest of the team. Feel free to email us at [email protected] if you need any assistance. Thank you.
For the most part, I love most of the scents i've received. However, the delivery has NOT been so good. I have not received my order for September and October is this Thursday. I'm very close to canceling my subscription. This company needs to get their delivery process together or close shop. Also, you probably need to find another company besides DHL becasue they don't deliver when they say they delivered.
Hi Rochelle, I'm so sorry to hear about your experience. Rest assured that our team is working on improving our shipping times. If you still have any unresolved concerns, kindly email us at [email protected], and one of our team will be with you shortly. Thank you for bringing this to our attention.
I like the variety of scents. It is heart breaking that most of the popular scents cost extra. I think they all should be the same price.
Hi T, thank you for your honest feedback. I'll definitely pass it on to the responsible team. Kindly email us at [email protected] if you need any assistance. Thank you!
The products from scentbird are well package and the colognes I purchased smell really good and I purchased at least 9 or more so enjoy scentbird it's a great product.
We are so grateful for your positive review, Mike. Thanks for sharing your rating with us and the community!
I am so disappointed in this company! They charged my card for the 2 subscriptions each of 14.95. On sept 5 they supposedly shipped my order on 15. To this date which is sept 29th i have not recieved it. I was shipped thru DHL which is the WORST company ever. Then i tracked it and it still says it is intranstit. I have emailed them numerous times and no answer. What it people they just want you to be a member after that you dont get no customer service!
Hi Elizabeth, I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at [email protected], our team responds within 24 hours. If you still need any help, kindly send us an email to the address above and we'll get everything resolved right away. Thank you.
I absolutely love scentbird! I've gotten so many new fragrances that I wouldn't have tried if it wasn't for scentbird.
We are so grateful for your kind words, Kristi. Thanks for sharing your review with us and the community.
September's scents have only just been shipped, yet the company charged me at the beginning of September, and has had the queue locked since then as well. Very disappointing.
Hi Janis, we're sorry for the waiting time. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave us a 5-star review, Chrissee. ❤️ We’re very grateful for customers like you and hope you stick with us for years to come!