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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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I love having OPTIONS, this is the perfect way to test a product before purchasing a full bottle. You won't regret Scentbird trust me!
I have really enjoyed my experience with Sent Bird I have received a lot of comments on the sents I have worn mostly from men that's a nice experience to know you smell great around your employees and others
We can’t thank you enough for the kind words about our service! Thank you so much for sharing your positive experience with us and the community, Janette. ❤️
I am really enjoying Scentbird! I get excited to try different fragrances each month. Some of my family are members of Scentbird so we often share, compare and recommend fragrances. Scentbird has such a mass variety of fragrances. I highly recommend.
Thank you for your kind words, J! We're really happy to have you and your family as part of our lovely community of fragrance connoisseurs. We’re very grateful for customers like you and hope you stick with us for years to come! ❤️
My August month leaked out the top of the spray bottle. Ive tried to get intouch with a customer service representative but no luck, no return on emails! I like what your company is doing but what happens when mistakes come into play like mine! Please C. Reid Jr. @*******@yahoo.com
Hi Cyval, I'm truly sorry to hear about the incident. Kindly email us directly at [email protected] and we'll get everything resolved today. Thank you!
The way scents come in the veils is a great way to have multiple awsome scents. I love being able to wear different scents and ALWAYS get complaints..
Thank you so much for taking the time to leave us this amazing review, Thomas! ❤️
I always wanted to be able to have a very vast collection of different Colognes, but felt that the cost would be more than I was willing to pay. I came across a Scent Bird ad and then I read the reviews and decided to give it a try. I have been apart of the Scent Bird community now for almost 6 months and I must say that I am well pleased. I love the wide variety of choices to choose from. I am very pleased with the price and my new collection of bottles of cologne(see picture).
We are so grateful for your 5-star review, Quinton! ❤️ We’re very grateful for customers like you and hope you stick with us for years to come! Love your collection!
You are great. I love all my scents. I can't wait for the next one to arrive. It just makes my day wonderful.
We are incredibly grateful that you took the time out to leave us a 5-Star review, Jamie! Thank you!
I really love getting a different scent every month. I always look forward to it and it is really nice to be able to test a fragrance out for a while before spending a lot a money on it.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I do not wish to keep my subscription. Please cancel my membership. I have returned all but my first order. I no longer want to receive any more from you. Thanks Rebecca.
Hi Rebecca, if you still need any assistance, kindly email us directly at [email protected], and one of our team will be with you within 24 hours. Thank you.
I love the variety of fragrances. I get to try lots of new perfumes without having to buy the whole bottle first.
Thank you so much for this 5-star review, Heather! We really appreciate you being a customer and helping to share the word about us.
Scentbird has been good the only issue I have is when you take out the payment on the 5th I have to wait until the end of the month to receive my product. There was only one time when I got it in a week or so after payment.
Hi Kriss, thank you for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerns. Thank you for sharing your experience, I'll definitely pass it on to the team.
Can I please receive my fragrance I have made my payments this is my second payment and I still haven't received any of my fragrance
Hi Sheila, I'm truly sorry about the delay that affected your order. If you still need any assistance, kindly email us directly at [email protected], and one of our team will be with you within 24 hours. Thank you.
When I first subscribe to Scentbird I did not know the joy I would have in the different fragrances that they have sent to me, which has been just phenomenal. I've always been the type of woman that love smelling good, who wouldn't want to. Continue to send those wonderful sweet smells to me and please cater more to the Sweet smells for me. Thank you so much scent bird
We are so grateful for your kind words, Denise! ❤️ Thanks for sharing your review with us and the community.
I started using Scentbird a few months ago. I fell in love with the idea of not having to go to a department store, being able to sample different fragrances all from my home I love the option to choose what you want and that you can make changes to re-organize which you want to receive when. My only issue is the very long time it seems to take to ship, it takes the money from your account quite a long time before you actually receive the package, and that is confusing and hard to adjust to. Several months I have missed shipping on time because I was not aware that it would be withdrawing the money when it did. Overall though, especially during this pandemic, a great way to try things out and a really nice pick me up every time it arrives. I actually have turned a few people on to it. I love getting packages, these are extra special! I get 3 a month, its great.
Hi Joi, thank you for your honest feedback. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerns. We really appreciate your business and helping to share the word about us!
Scentbird is awesome! I really like that I can try different perfumes without having to pay full price just in case I'm not to find of them. I love Scentbird!
Thank you for your love and your 5-star review, Christy! ❤️ We really appreciate you being a customer and helping to share the word about us.
I love the scentbird because of the fact I get to smell and enjoy the fragranese before buying the high price fragrances in the retail stores
Thanks for the awesome review, Michell! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Wonderful way to preview nice perfumes. Nice case for taking in purse or travel fun to share too. I would also purchase as a gift.
Thank you so much for your positive review, Kathy! ❤️ We really appreciate your business.
Scentbird has been a valuable product for me. I have always loved awesome scents. During these uncertain times, the perfume sent to me, help me to escape and rejuvenate.
Hi Michelle, on behalf of the team I’d like to thank you for your 5-star review! Your kind words reassure us that we are on the right track! Thank you!
Scentbird is great I love to concept I love being able to get a multitude of fragrances but what I don't like is not knowing when they're going to get here they're supposed to ship on the 5th of every month I supposed to receive it by the 15th it never happens it gets here whenever it gets here and I wish they would be more consistent with that but other than that the fragrances are good and the inventory is vast
Hi Marcques, thank you for your honest review. I am really pleased to hear that you enjoy trying our fragrances out. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.
So far I am having a great experience with this company. I have been getting compliments on my smell
We are so pleased to hear that you are loving our fragrance collection! Thank you for your wonderful review!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your kind words, Giselle. ❤️ Thanks for sharing your review with us and the community.