Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Scentbird

Scentbird

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Scentbird?
grey stargrey stargrey stargrey stargrey star

Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Juton P.
Unfollow Juton P.
Share Review
Report Review

I enjoy the scents that I have been receiving from scentbird. Its personalized for my own scent choice & if I want to change my choices, I can always go back & change it before it ships it out. Very informative when it comes to shipping, it tells you in a email when it's packaged & when its delivered, one thing I would change on it's how long it takes for me to get the item, but other then that I enjoy the products it sends me & hope to keep using it in the near future.

Date of experience: December 1, 2020
Jessica L. Scentbird Rep
over a year old

Hi Juton, thank you for sharing your feedback. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️

Ohio
1 review
0 helpful votes
Follow Monika R.
Unfollow Monika R.
Share Review
Report Review

I wish there was a way to "return" bad ones. It's no fun to waste an entire month's bottle on a perfume that is not at all what you like. There aren't quite as many different fragrances as I'd hoped, but for now, it's good enough.

Date of experience: November 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Monika, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. Please note that we offer a one-time courtesy replacement if you really dislike a particular scent. Monika, our Customer Experience Team will be happy to help you find the scents that are perfect for you, kindly email us at [email protected] and one of the team will be with you shortly. Thank you!

Florida
1 review
0 helpful votes
Follow Taylor C.
Unfollow Taylor C.
Share Review
Report Review

Not so great
November 30, 2020

I loved it when I smelled it in the bottle but the second I sprayed it that changed. I immediately had to wash my wrists. It was so strong. Probably better for someone more mature in age.

Date of experience: November 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Taylor, I’m sorry to hear that you didn’t like the scent that you received. Feel free to email us at [email protected] and we will be happy to provide personalized recommendations based on your preferences. Thank you!

Texas
1 review
0 helpful votes
Follow Angel J.
Unfollow Angel J.
Share Review
Report Review

Never recieved my order
November 30, 2020

Unsatisfactory rating for you guys. Ive never recieved my order. Its been like 4 months since i ordered it and never recieved ut and was charged for it.

Date of experience: November 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Angel, I’m truly sorry that you haven’t received your order. Kindly email us directly at [email protected] and we will get everything resolved immediately. Thank you for your patience!

Pennsylvania
1 review
0 helpful votes
Follow Viola W.
Unfollow Viola W.
Share Review
Report Review

Amazing
November 30, 2020

For the last 2 months I haven't received my scent bird I sent in my change of address and I still haven't received October or November yet my address is 517 north Harrison street Wilmington, D. E *******

Date of experience: November 30, 2020
Jessica L. Scentbird Rep
over a year old

Hi Viola, thank you for bringing this to our attention. Looking over our system, I am unable to locate an account with the information that was provided. Could you please email us directly at [email protected] so that we can get everything straightened out ASAP? Thank you!

Michigan
1 review
0 helpful votes
Follow Ava S.
Unfollow Ava S.
Share Review
Report Review

My Scents
November 28, 2020

I have enjoyed the Scented Bird Experience so far. I love my scents. I think the bottles should be larger and it seems like it takes a very long time to receive the fragrances.

Date of experience: November 28, 2020
Jessica L. Scentbird Rep
over a year old

Hi Ava, thank you for your honest feedback. I’ll definitely pass it on to the team. Rest assured that we are working on improving on our shipping times. If you need any help, kindly email us at [email protected] and one of our team will be shortly. Thank you!

Oklahoma
1 review
0 helpful votes
Follow Faith Y.
Unfollow Faith Y.
Share Review
Report Review

Beautiful fragrances
November 28, 2020

I love it. Each perfumes i have gotten i get compliments from my kids and my husband how good I smell. Thank you so much and happy Thanksgiving to you all and your families.

Date of experience: November 27, 2020
Jessica L. Scentbird Rep
over a year old

Thanks so much for your positive feedback, Faith! ❤️ We’re really glad you are enjoying our fragrances.

Texas
1 review
9 helpful votes
Follow Twilynn R.
Unfollow Twilynn R.
Share Review
Report Review

They have a lot of perfume and colognes. Great merchandise to enjoy. I enjoy receiving them. However, I do have a problem with the payment and shipping. I get charged on the 5th of the month, but don't receive my perfume until the end of the month. It takes a whole month to process my payment. If your a patient person and don't mind, then I would say give them a try. Other than that, they are wonderful. Thanks scentbird.

Date of experience: November 26, 2020
Jessica L. Scentbird Rep
over a year old

Hi Twilynn, thank you for your honest feedback. We're pleased to hear that you're enjoying your overall experience. Kindly note that recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do aim to deliver all orders by the end of each month so that you can enjoy your new scent starting from the first day of the following month. Feel free to email us at [email protected] if you have any questions. Thank you for your patience! ❤️

Texas
4 reviews
0 helpful votes
Follow Natashia B.
Unfollow Natashia B.
Share Review
Report Review

Best idea yet!
November 27, 2020

Such an awesome system you all have going with these available fragrance and the great price and for both men and women yessss thank you all

Date of experience: November 26, 2020
Jessica L. Scentbird Rep
over a year old

Thanks for the awesome review, Natashia! ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Texas
2 reviews
0 helpful votes
Follow Judith M.
Unfollow Judith M.
Share Review
Report Review

Hard to reach a person
November 27, 2020

I have no problem with the product, I recommend few people to buy it they follow the link and buy the products, And Zaz! Is not records?! And I change my options and I still receive what I don't want to receive. Anyway it's what it's.

Date of experience: November 26, 2020
Jessica L. Scentbird Rep
over a year old

Hi Judith, I am sorry to hear about the issues you've been facing lately. Kindly reach out to us directly at [email protected], and we'll get everything resolved right away. Thank you!

South Carolina
1 review
0 helpful votes
Follow Chertin H.
Unfollow Chertin H.
Share Review
Report Review

Disappointed
November 25, 2020

I complain about my scent being mailied out 20 days after I paid it and it was suppose to be here today and is not I'm canceling my subscription

Date of experience: November 25, 2020
Jessica L. Scentbird Rep
over a year old

Hi Chertin, thank you for bringing this to our attention. Kindly note that recurring subscribers can expect their packages to leave our fulfilment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do work on improving our shipping and handling times though. Feel free to email us at [email protected] if you have any questions. Thank you for your patience!

Colorado
1 review
0 helpful votes
Follow Tayler C.
Unfollow Tayler C.
Share Review
Report Review

I got my first a scent i chose. I loved it. But every month since I get random scents. One smells good one is disgusting

Date of experience: November 25, 2020
Jessica L. Scentbird Rep
over a year old

Hi Tayler, so sorry to hear this. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected], and a member of our team will be with you shortly. Thank you!

Oregon
1 review
0 helpful votes
Follow Jeannette H.
Unfollow Jeannette H.
Share Review
Report Review

Fabulous
November 26, 2020

That is how amazing feel when I receive my designer scents. I am so happy with my purchase. Thank you scent bird!

Date of experience: November 24, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Jeannette! Thanks for sharing your review with us and the community. ❤️

Minnesota
1 review
0 helpful votes
Follow Chelsey S.
Unfollow Chelsey S.
Share Review
Report Review

Love love love them, they truly stand behind their customers, I had a damaged bottle, they shipped me a brand new one within 2 days and then did a follow up. They are affordable awesome, and I 100 percent recommend everyone to try them,

Date of experience: November 24, 2020
Jessica L. Scentbird Rep
over a year old

Hi Chelsey, your review means a lot to us and lets us know we’re on the right track! Thank you so much for your positive feedback. ❤️

Tennessee
2 reviews
0 helpful votes
Follow Tiffany N.
Unfollow Tiffany N.
Share Review
Report Review

Awesome!
November 26, 2020

Wonderful variety of scents and for men or women... I get mine and my partners smelly goods from this site and pay practically nothing for them. Its wonderful!

Date of experience: November 24, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Tiffany! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

California
1 review
14 helpful votes
Follow Tyler M.
Unfollow Tyler M.
Share Review
Report Review

Its okay.
November 23, 2020

The processing of the items takes an entire month, so by the time it gets to you, it's time to decide on something else. Also, offering a "skip this month" feature would help out a lot. The cologne only lasts about 3 weeks if you do 2 sprays a day, so that should give you an idea of how much is in the bottles. Overall, wouldn't recommend to someone.

Date of experience: November 23, 2020
Jessica L. Scentbird Rep
over a year old

Hi Tyler, thank you for your feedback. To skip up to 3 months, simply hover over your name while signed in and select the 'Manage Subscription' tab, the 'Skip a month' button is located in the middle of the page. Our vials have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. But, I'll definitely pass your feedback on to the rest of the team team. Kindly note that recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing on the 5th of each month (please add shipping time from here). We do aim to deliver all orders by the end of each month so that you can enjoy your new scent starting from the first day of the following month. Feel free to email us at [email protected] if you have any questions. Thank you for your patience! ❤️

Florida
1 review
0 helpful votes
Follow Sarah W.
Unfollow Sarah W.
Share Review
Report Review

Fun way to discover
November 24, 2020

I love my scentbird! I am having so much fun discovering new scents at a price I can afford. It is such a great way to try all those fabulous scents you have always wanted to try at a fraction of the price.

Date of experience: November 23, 2020
Jessica L. Scentbird Rep
over a year old

We can’t thank you enough for the kind words, Sarah! ❤️ We really appreciate you taking the time out to leave us this wonderful review.

Pennsylvania
1 review
0 helpful votes
Follow Kel T.
Unfollow Kel T.
Share Review
Report Review

Decent price
November 21, 2020

Not bad for the price and quality. I just wish the shipping was faster... its the end of November and I still have not gotten my order. Partly my fault but it hasn't even shipped yet.

Date of experience: November 21, 2020
Jessica L. Scentbird Rep
over a year old

Hi Kel, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Kindly email us directly at [email protected] if you need any help. Thank you!

Illinois
1 review
0 helpful votes
Follow L L.
Unfollow L L.
Share Review
Report Review

Terrible company
November 20, 2020

First of all it takes them forever to ship takes them forever to answer any customer service inquiries that you may have. I have unsubscribed from their service three times and six months in between each one, I have no idea why I keep coming back thinking that they might be different I guess it's the same old crap bad customer service shipping takes forever and I'm done with it

Date of experience: November 20, 2020
Jessica L. Scentbird Rep
over a year old

Hi there, I'm truly sorry to hear that you didn't have a great experience with us. I’d like to look into this further. Kindly send us an email at [email protected] and our team will look to learn from your experience. Thank you for your feedback.

Florida
1 review
0 helpful votes
Follow paula m.
Unfollow paula m.
Share Review
Report Review

It is nice to try a different scent and see if you love it or just like it before you lay out a lot of cash. This has been a wonderful opportunity and I have found a few that I might buy full sized.
Thanks

Date of experience: November 20, 2020
Jessica L. Scentbird Rep
over a year old

Thank you very much for your amazing review, Paula! ❤️ We are really happy to hear that you were able to find the scents you truly enjoy. Thank you for sharing this with us and the community!

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


+205
See all photos