On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
We monitor reviews for authenticity
Mostly like but impossible to reach when shipment is broken. Love the idea would just like to be able to talk to someone ees when I need to.
Hi Clars, thank you for your feedback. I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at [email protected], our team responds within 24 hours. Kindly get in touch with us if you still need any assistance and a member of our team will be with you shortly. Thank you!
I Love EVERYTHING About ScentBird I Can't Wait To Purchase More Of My FAVE Parfums, This Is The BEST App Ever!
We cannot thank you enough for your love and your loyal support! We count ourselves lucky for customers like you, Natasha! Thanks again!
I'm loving discovering new scents and more about myself as I find what I do and don't like. And it's so cheap I definitely would recommend this to everyone. Even just to try it.
Hi Misty, on behalf of the team I’d like to thank you for your 5-star review! Your kind words reassure us that we are on the right track! Thank you!
I like it so far but they'll kinda trick you. I thought I was getting an extra 2 smells a month but they charged the monthly on top of the promotion costing me about $35 and I think it's gonna be for 3 months. Other than the trickery and maybe more understanding of cost after the monthly membership would make me happy. It was a surprise when I seen the charge.
Hi Forrest, I'm sorry for any confusion surrounding our subscription plan prices. As noted on our website, our standard monthly plan for $14.95 includes one item per month. The 2-piece plan is priced at $25 ($12.5/vial) per month, while the 3-piece plan is $35 ($11.67/vial) monthly. Kindly email us at [email protected] if you have any questions or concerns and one of our team will be with you shortly. Thank you for your feedback. ❤️
I'm on a fixed income. I sent an e-mail to discuss when I could pay my monthly payment. I received NOTHING in return.
Hi Debra, we're sorry for the frustration caused. We'd like to help! Please email us at [email protected] and we'll get everything straightened out ASAP. Thank you!
I love, love Scentbird! They know just what to send. OMG... and they smell amazing! Some I've never heard of or smelled. So happy with every scent!
Thank you so much for your kind words, Sindy. ❤️ We really appreciate you taking the time out to share your experience with us and the community!
My first month the spray was broken so I had to wait two weeks to get a new one and even start trying perfumes. The next month I received the wrong scent followed by another two week wait to get the scent I actually ordered. The third month I didn't even get my scents until the very end of the month and the excuse was the depot forgot to pick up a shipment so they had to wait for another truck. An overall poor experience from a company that has a lot of issues to figure out. Maybe something to try a few years down the road but as of right now it would be a waste of money.
Hi Cassie, I'm truly sorry to hear about your experience. I'll definitely pass your feedback on to the rest of the team. If there are any other comments or suggestions that you wish to share, please email us at [email protected]. Thank you!
Loved every scent that came to me... good communication on my package when my package was sent out for delivery even when it was delivered to my mailbox
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much, Jaraunda! ❤️
I have discovered fragrances I would have never tried based on my quiz results and based on recommendations of scents I do like. It has opened my world.
Hi Kimberly, thank you so much for taking the time to leave us a 5 star rating - it's very much appreciated! ❤️
Very low prices for a month to month subscription that's easy to cancel. Great value and products. Found my favorite colognes and funniest reviews on there.
Thank you so much for this great 5-star review, Jacob. ❤️ We really appreciate your business and helping to share the word about us!
This monthly subscription service is pretty dandy, but they need more selections... Its a bit expensive for me tho. That's why i like the option to pause ur subscription.
Hugo boss ck
Hi Alexander, thank you for your honest review of our service. I'll definitely pass it on to the team. Rest assured that we work hard to keep extending our scent selection. Please request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request
I look forward for all my deliveries, things myself excited in anticipation for the next and the next!
We really appreciate you taking the time to share your rating with us, Suzanne. ❤️ Thank you for your loyal support!
I have tried to cancel my subscription since august. I have emailed, contacted tried in settings and they still charge me every month. They have never responded or helped.
Hi Ruby, I’m sorry to hear that you had a difficult time getting in contact with us. Kindly note that you can always contact us using the Help Form located at the bottom left of every page on our website or by emailing us directly at [email protected], our team responds within 24 hours. For your convenience, you can cancel your subscription through the Manage Subscription tab at any time. Please email us at [email protected] if you still need any help. Thank you!
Fragrance last all day. Everyone who comes near you that our friends, will ask U what is that and where can I get it?
Thank you so much for this 5-star review, McKinney! We really appreciate you being a customer and helping to share the word about us. ❤️
Have truly been pleasantly pleased with my men's fragrances thus far, and wish to sample some women's offerings for my wife
Thanks so much for sharing your experience with us, Everett. We really appreciate your business!
Everytime i saw advertisements for these scents i would see cute colorful canisters that came in black velvet bags. Ive received 4 shipments so far and out of the 4 only one came in a velvet bag. The canisters are of cardboard and not pretty at all. I just wish I got what was advertised. I mean its part of why I even ordered it!
Hi Jah, thank you for your honest feedback. I'm sorry for the confusion surrounding our monthly case offer. I'll definitely pass your feedback on to the team. Kindly note that you can subscribe to our monthly case subscription to receive a colored case each month. Let us know if you have any questions at [email protected], we're always happy to help!
I love the scents, and doing the quiz helped me find ones I would like. I have received 4 so far and love each one. The bottles last longer than I thought they would.
Hi Trisha, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! ❤️
So I'm always showing off my scents to my friends and telling them about it because I'm proud of them. With my pay there's no way I could afford any of these in full size bottles so the fact that I now have 3 Gucci perfumes and a Versace is honestly so thrilling for me. I love this service. I wish you could sell discounted full size products as well.
Thank you so much for this 5-star review! ❤️ We really appreciate you being a customer and helping to share the word about us. We'll definitely pass your feedback on to the team.
I am so glad I stumbled across your site, because of all the obvious reasons like being the one who can tell what that smell is, but also having a way to connect with everyone on the face of the earth. I am somewhat new to this so I did a little bit of research on the way it got started. And that made me respect the company so much more.(Great Job). People forget or we take for granted the other scentcess thats what scentbird has done for me is rejog my memories from the good ole days. And now we're making better forever memories. I know it sounds cheesie but thanks again
Thank you so much for the amazing 5-stars, Brandon! ❤️ I'll definitely forward your positive feedback to the team to let them know to keep up the great work.
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your wonderful review, Joy! ❤️ We are really pleased to hear that you are enjoying our fragrance collection.