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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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You select what you like and they deliver irresistible fragrances that make you fill confident, sexy, or flirty.
Hi im Adrianna, and today I'm going to be talking about Scentbird. I've been using scentbird from since August 2020 and so far I'm really happy with the results. There products are amazing, I love the way they come, And the delivery doesn't take too long. It's perfect when you want to test a perfume before buying the entire bottle as well. I definitely look forward to them coming each month. They have so much to choose from at a pretty good price. This is a perfect gift for a loved one. And there are sprays for both men and woman.
Hi Adrianna, thank you so much for your positive review! We really appreciate you taking the time out to share your experience with us and the community. ❤️
My first order came perfectly my second order was mixed up but as soon as I made the phone call they fixed it immediately and I haven't had any problems since I love my perfumes
Thank you very much for sharing your positive experience with us and the community, Michelle ❤️ We're so pleased to head that you're enjoying our service!
I love that I get to choose my favorite fragrances and try new ones, I have a fragrance obsession. 5
Thank you so much for your 5-star review, Brandie! I'm really pleased to hear that you're enjoying your experience! I'll definitely pass your feedback on to the rest of the team. Thank you!
Some smell good and some don't last long ‼It's to high for a small bottle then they want let you buy two of the same why
Hi Lakiska, thank you for your honest review. Since Scentbird is a discovery platform to help you find new products, you can add the same scent to your queue every 6 months. Sorry for any frustration this may have caused. If you're looking to try longer-lasting scent, we recommend choosing Eau de Parfum fragrances. Kindly email us at [email protected] if you need any help. Thank you!
It's so nice getting a different fragrance ever month. I get to try a new high price fragrances ever month, without paying the high price. I also love the different color dispensers you can get to carry your scentbird in... they are so compact you can carry more than one with you at a time.
Thank you so much for your love and your positive review, Dean ❤️ We count ourselves lucky for customers like you!
This is an absolutely amazing app, if you are the type a person that is more on the simple side, this is the app for you, add a little spice in your life that you will absolutely enjoy!
We can’t thank you enough for the kind words, Nashawn! ❤️ Your review means a lot to us and lets us know we’re on the right track!
This is great im getting to try all these new sents and im actually learning a lot bout my self like to much lavender makes me sneeze and the ladies I like. Like me in cedarwood sents
We're really glad to hear that you're enjoying our service, Sophia! Thank you for your positive review ❤️
When I placed my order on January 8th of 2019, I was looking for a new scent. They provided mini-vials of popular scents to help consumers explore their options. At the time, the said that they were overwhelmed with orders, and that we needed to have patience. I cancelled the subscription since I never received my scents, but they still have my $35. I used their e-Mail client in February of 2019 and March of 2019, but never received a reply. I tried to find a phone number to reach them, it's more difficult to find than Bigfoot. Over time, I forgot about it. I looked, to this day, my order still shows as "Processing" and "Delivery Status: Not available yet".
I found my scent since, I just want my money back. I tried to contact them again, finally a response. Their remedy, after nearly 2 years, is to send me the mini-vials I should have had years ago. No, the need for this product has long since expired. I want my money back.
Anyone know about laws that required a business to refund a client when item/order was never fulfilled?
Hi Tamitha, during the time you were subscribed to us, we did experience some growing pains, which included shipment delays and inconsistent customer support. We're truly sorry that this affected your experience. That being said, we worked diligently to overcome those challenges and have done so successfully! Please know that all the feedback you have provided was taken into account and it helped us improve and grow as a business.
Tamitha, looking over the history of your communication, with our Customer Experience Agent, Lev, I can see that Lev offered a refund via a bank transfer and sent you a form to fill out, but we have not heard back from you since. If you'd still like our assistance, kindly respond to Lev's email and please attach your bank details. Thank you for your patience. Keep safe!
I paid for my December shipment over 2 weeks ago and I still have heard back. It's like pulling teeth to get an answer. After this I will be canceling your service
Hi Tyrone, I'm so sorry to hear about the issue. Please email us at [email protected] and we'll get everything straightened out immediately. Thank you!
This is a scam I haven't got nothing from them and they keep charging my credit card. I will be calling my credit card company and have them to stop Scentbird
Hi Glenda, I'm sorry to hear that you have not received your order. Kindly email us directly at [email protected] and we'll get this taken care of immediately. Thank you for your patience!
I currently receive three bottles per month. It was difficult at first, because you can't test any of them out. I also don't like the bottles they come in. I wish they were like mini versions of the original ones or at least personalized in some way. The cases are also not even close to worth the money.
Thank you for your honest review of our service, Payton. I'll definitely pass your feedback on to the rest of the team. Kindly note that we're currently working on improving the aesthetics of our products and will soon be able to release something outstanding! Stay tuned for updates on our website.
Highly recommended! The experience and customer service is amazing and the fragrances are the best you can buy.
We are so grateful for your kind words, Jessica! Thanks for sharing your review with us and the community. ❤️
This is a TERRIBLE business.
Their customer service is atrocious. There is no number or chat available, so the only option is through email which takes more than 24 hours to get a response so any issue you have takes LITERALLY days to resolve.
Their website is not user friendly and is over complicated.
Plus it's WAY over priced for the service.
Hi Jennifer, I'm sorry to hear that you didn't enjoy your experience with us. I truly apologize for our lack of phone service but rest assured that we're actively improving our communication. We're happy and available to help via email ([email protected]) and social media, our agents usually respond within 24 hours. Please get in touch with us directly if you need any assistance. Thank you!
Very convenient just didn't like the smell of some perfumes that were sent to me, but still will try and get one I like
Hi Faith, thank you for your honest feedback.We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected] and a member of our team will be with you shortly. Thank you!
I recall cancelling Scentbird back in the summer. Then in December, SURPRISE! I cancelled due to their deceptive marketing. Yes, you CAN get premium perfumes for FIVE extra dollars, but you don't find that out til later. Then, to top it off they had the nerve to send me Eau De Toilette instead of the perfume I THOUGHT I was getting. I am done with them, and I cancelled AGAIN, taking a screenshot as proof. Because if I see another charge from Scentbird, I WILL be pressing some charges of my own.
Hi Kelly, we're sorry to hear about your unpleasant experience. We'd like to look into this and make sure that your account is cancelled. Kindly email us at [email protected] and one of our team will be with you shortly.
I love scentbird and you cant beat the price for affordable perfumes. The only thing i do not like is waiting so long for my next fragrance to arrive every month. If you wear perfume everyday and have a 17 yr old daughter like i do then it doesn't last long.
Thank you so much for your positive review, Itsa ❤️ Rest assured that our team is working on improving our delivery times. Thank you for your feedback!
Such a great idea and fun! I easily get bored with fragrances and want to try new ones all the time which can be expensive so this is a great alternative!
Thank you for your love and loyal support, Sonja ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
Most of the scents are good but wish they lasted all day and I didn't have to reapply like the Kat Von D Saints, that's my favorite!
Hi LeeAnn, thank you for your honest feedback.We'd like to recommend you choose Eau de Parfum scents, which are generally longer-lasting than Eau de Toilette. You can use filters on our website to select longer-lasting products. Let us know if you need any help at [email protected]. Thank you!
I loved this until I got the wrong item and No one can or will respond to me!
Also now this month I'm getting a fragrance I NEVER PICKED! WHAT THE he'll is THAT about?
I will be stopping this if it didn't get FIXED!
Does This look like CBD oil that I paid for to you?
Hi Arlene, I'm sorry to hear about the issues. Could you please email us at [email protected] so that we can get everything resovled ASAP? Thank you!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad to hear that our fragrances make you feel that way, Selena ❤️ Thank you for the 5-star review!