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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Arizona
1 review
0 helpful votes
Follow KARIN M.
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Not worth it
January 19, 2021

Save your money. Its just not that great. They give you this little vile of perfume that is suppose to last a month. It doesn't. I don't even use them everyday and it still doesn't last. It takes FOREVER to receive them, that is the biggest complaint I have! They bill you on the 2nd but i don't see my order until close to the 28th or 29th of the month. Kind of ridiculous. The ONLY pro I'll give is that its super convenient, its small enough to take on the go in any purse i have. And they do have a wide selection but still not a lot of mainstream brands like coach. I'm probably going to cancel soon. Like i said, not really worth it.

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

Hi Karin, thank you for your honest review. I'm glad to hear that you are enjoying our scent selection. We say our sample a month's worth, as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. If 4 sprays isn't enough, we also offer 2 or 3 perfumes per month as well. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.

Texas
1 review
0 helpful votes
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Scentbird has made it SO easy to Try out so many new fragrances or ones you haven't tried before. It's inexpensive and you get to. Choose what fragrances you want each month!

Date of experience: January 18, 2021
Jessica L. Scentbird Rep
over a year old

Thank you very much for your amazing review, Christina! ❤️ Thanks for sharing your rating with us and the community.

California
1 review
0 helpful votes
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Really love Scentbird!
January 17, 2021

I really love scentbird. I've been using it a few months! Just make sure you do research and pick a scent you like!

Date of experience: January 16, 2021
Jessica L. Scentbird Rep
over a year old

Hi Haley, thank you so much for your 5-star review! I will share this with the rest of the team to let them know to keep up the amazing work!

Illinois
1 review
0 helpful votes
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Scents are authentic and great but shipping sucks whoever is in charge of shipping is going to ruin this company

Date of experience: January 14, 2021
Jessica L. Scentbird Rep
over a year old

Hi Lester, thank you for your honest feedback. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Feel free to email us at [email protected] if you need any assistance. Thank you!

Texas
1 review
0 helpful votes
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Fragrance
January 6, 2021

Scentbird is a company with great value and prices. Their service is great and the packaging is outstanding

Date of experience: January 6, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your 5-star review, Artie! We're really pleased to hear that you're enjoying our service! ❤️

Oregon
1 review
4 helpful votes
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Awesome!
January 6, 2021

If there were 10 Stars I would give them!
Not only do they have the best selection in perfume/ but their Customer Service is amazing! Customer Service is something that has been on the decline over the last 10yrs.
It is so refreshing to have a company, especially one online have outstanding service Thank you and please keep up the great work and selection!

Date of experience: January 5, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your loyal support, Kathryn! Customers like you are due 1000 stars! ⭐️

Florida
1 review
0 helpful votes
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I love it
January 6, 2021

I love that I get to try a new sample of fragrance every month for a reasonable price. They have alot of different designers to choose from.

Date of experience: January 5, 2021
Jessica L. Scentbird Rep
over a year old

We're really happy to hear that you're enjoying your Scentbird subscription, Donna! Thank you for your positive review! ❤️

Florida
1 review
0 helpful votes
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Amazing
January 6, 2021

My experience has been amazing so far. It allows me to try out wonderful scents for an affordable price. I was looking for a new scent and so far I have loved my choices. The Selections are very good!

Date of experience: January 5, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Norlisha! We're thrilled to hear that you're enjoying your experience!

Ohio
3 reviews
0 helpful votes
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Love scents
January 5, 2021

I love this place and all the products. I just wish I could afford full bottles of some scents or the candles would be great

Date of experience: January 4, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jeana, thank you very much for your honest review. We'll definitely pass your feedback on to the team. We're really pleased to hear that you're enjoying our products!

Colorado
2 reviews
1 helpful vote
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Really Not worth the Money
January 4, 2021

14.95 for approximately 140 sprays. However 12.99 for the case unless you subscribe to the case then it's 10. If you don't get the case you are left with an awkward lonely vile that bears no legitimacy of being a designer perfume. Also the candles are small and have no smell other than wax smell literally cheap nasty who had a birthday? Wax smell. The lotions are cheap and made up. For that money I can go to Ross or Burlington and get a set. I can get 4 wally world candles and 4 bed bath lotions for 1 - 14.95 candle or lotion. If you love the mail and hate money this is for you.

Date of experience: January 4, 2021
Jessica L. Scentbird Rep
over a year old

Hi Sophia, thanks for sharing your feedback. I'm truly sorry your experience didn’t match your expectations. I'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected]. Thank you!

Louisiana
1 review
0 helpful votes
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There are plenty of options to choose from I even switch certain months and buy my girl a perfume it's fun and inexpensive if you are a huge cologne or fragrance person

Date of experience: January 4, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your positive review of our service, Elliot ❤️ We're thrilled to hear that both you and your girlfriend are enjoying our fragrances!

Pennsylvania
1 review
0 helpful votes
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Love the quality
January 5, 2021

I wish the bottles were a little bit bigger but I love my membership it is the greatest thing I've done for myself in a very long time.

Date of experience: January 4, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your honest feedback, Karis! I'm incredibly happy that our service is bringing you joy every month ❤️ I'll definitely pass your feedback on to the rest of the team. Thank you!

Illinois
1 review
0 helpful votes
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Great Smealls
January 3, 2021

So far loving what I have recieved. Love how you are able to change your order up until the 3rd of the month. They keep you updated through emails.

Date of experience: January 3, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your kind words, Amanda ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

District of Columbia
1 review
0 helpful votes
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Very pleased
January 2, 2021

Very good company. Trustworthy and delivery on point. Also the cologne are phenomenal. Lots of cologne to choose from.

Date of experience: January 1, 2021
Jessica L. Scentbird Rep
over a year old

Eddie, thank you for the great review! We’re so happy you're enjoying our fragrance collection! We count ourselves lucky for customers like you ❤️

Texas
1 review
0 helpful votes
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Fragrances
January 2, 2021

This place is amazing. Scentbird had wonderful scents and their return policy is amazeballs. They've always delivered quality product. My lady and I both use them.

Date of experience: January 1, 2021
Jessica L. Scentbird Rep
over a year old

Thank you very much for the kind words and for your valuable tips, Robert! I'm so happy that you're enjoying our service! We're really grateful for customers like you

Pennsylvania
1 review
0 helpful votes
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Good could be great
December 31, 2020

So far I have thoroughly enjoyed my subscription through scentbird.com. I do wish for the $15 a month you could select 2 fragrances at a time. Esp if you pay $5 addtional dollars for a delux scent you should be given a 2nd option. Thats just my personal feelings. I also feel the time between billing and shipping is extremely long. I understand the company is at the mercy of the shipping company but maybe ship right after billing instead of making customers wait 2-3 week after theyve paid. I will say thanks to scentbird I have found my signature scent that I ordered a full size bottle of for my birthday. Juliette has a gun not a perfume is a strange name for a fragrance but it is now my favorite and I have scentbird to thank for that.

Date of experience: December 31, 2020
Jessica L. Scentbird Rep
over a year old

Hi Rebecca, thanks for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Rebecca, it is truly great to hear that our website has helped you find your signature scent! Thank you for sharing this and feel free to email us at [email protected] if you need any help. Thank you!

Mississippi
1 review
0 helpful votes
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Scentbird customer
December 31, 2020

Overall I think that scentbird is a great website to purchase perfume, it's a lot of people that can't afford the expensive perfume but like to smell good for a cheaper price.

Date of experience: December 30, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for your positive review, Mikhail! We really appreciate you ❤️

Alabama
1 review
0 helpful votes
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Love it!
January 19, 2021

Every month I get sent a new fragrance like clock work. Just as I've gotten ready for a new little change in scent, ding ding, your new perfume is here!

Date of experience: December 28, 2020
Jessica L. Scentbird Rep
over a year old

Hi Doni, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

South Dakota
1 review
1 helpful vote
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I say a 3.7 out of 5
December 27, 2020

I do look forward to receiving a new scent every month! The only down side, even though you can go through and pick out what types of scents you enjoy if you get a perfume that you really dislike you're stuck with it! I wish they would offer a limited refund option! Even like a 3x per year would be great! I've received four scents now and honestly I only use 2 frequently and one occasionally. (I'm trying to let the scent ''grow'' on me.) I'm still debating on cancelling my subscription just because I am disheartened on not liking half the scents I received. It's a fun gamble, but I'm thinking I'd rather just go somewhere to sample in person.

Date of experience: December 26, 2020
Jessica L. Scentbird Rep
over a year old

Hi Amanda, thank you for your honest review. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected] and a member of our team will be with you shortly. Thank you!

Texas
1 review
0 helpful votes
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Signed up in September 2020 and receive 3 perfumes a month. Excellent service only had one purfume that was not what I expected and did not like. Have had quite a few perfume choices become unavailable which was a little bit disappointing. But overall a very good experience and have found some new perfume favorites to add to my collection.

Date of experience: December 25, 2020
Jessica L. Scentbird Rep
over a year old

We're really glad to hear that you're enjoying our service, Lynne! Thank you for your feedback ❤️

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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