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Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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Save your money. Its just not that great. They give you this little vile of perfume that is suppose to last a month. It doesn't. I don't even use them everyday and it still doesn't last. It takes FOREVER to receive them, that is the biggest complaint I have! They bill you on the 2nd but i don't see my order until close to the 28th or 29th of the month. Kind of ridiculous. The ONLY pro I'll give is that its super convenient, its small enough to take on the go in any purse i have. And they do have a wide selection but still not a lot of mainstream brands like coach. I'm probably going to cancel soon. Like i said, not really worth it.
Scentbird has made it SO easy to Try out so many new fragrances or ones you haven't tried before. It's inexpensive and you get to. Choose what fragrances you want each month!
Thank you very much for your amazing review, Christina! ❤️ Thanks for sharing your rating with us and the community.
I really love scentbird. I've been using it a few months! Just make sure you do research and pick a scent you like!
Hi Haley, thank you so much for your 5-star review! I will share this with the rest of the team to let them know to keep up the amazing work!
Scents are authentic and great but shipping sucks whoever is in charge of shipping is going to ruin this company
Hi Lester, thank you for your honest feedback. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Feel free to email us at [email protected] if you need any assistance. Thank you!
Scentbird is a company with great value and prices. Their service is great and the packaging is outstanding
Thank you for your 5-star review, Artie! We're really pleased to hear that you're enjoying our service! ❤️
If there were 10 Stars I would give them!
Not only do they have the best selection in perfume/ but their Customer Service is amazing! Customer Service is something that has been on the decline over the last 10yrs.
It is so refreshing to have a company, especially one online have outstanding service Thank you and please keep up the great work and selection!
Thank you for your loyal support, Kathryn! Customers like you are due 1000 stars! ⭐️
I love that I get to try a new sample of fragrance every month for a reasonable price. They have alot of different designers to choose from.
We're really happy to hear that you're enjoying your Scentbird subscription, Donna! Thank you for your positive review! ❤️
My experience has been amazing so far. It allows me to try out wonderful scents for an affordable price. I was looking for a new scent and so far I have loved my choices. The Selections are very good!
Thank you so much for your 5-star review, Norlisha! We're thrilled to hear that you're enjoying your experience!
I love this place and all the products. I just wish I could afford full bottles of some scents or the candles would be great
Hi Jeana, thank you very much for your honest review. We'll definitely pass your feedback on to the team. We're really pleased to hear that you're enjoying our products!
14.95 for approximately 140 sprays. However 12.99 for the case unless you subscribe to the case then it's 10. If you don't get the case you are left with an awkward lonely vile that bears no legitimacy of being a designer perfume. Also the candles are small and have no smell other than wax smell literally cheap nasty who had a birthday? Wax smell. The lotions are cheap and made up. For that money I can go to Ross or Burlington and get a set. I can get 4 wally world candles and 4 bed bath lotions for 1 - 14.95 candle or lotion. If you love the mail and hate money this is for you.
Hi Sophia, thanks for sharing your feedback. I'm truly sorry your experience didn’t match your expectations. I'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected]. Thank you!
There are plenty of options to choose from I even switch certain months and buy my girl a perfume it's fun and inexpensive if you are a huge cologne or fragrance person
Thank you so much for your positive review of our service, Elliot ❤️ We're thrilled to hear that both you and your girlfriend are enjoying our fragrances!
I wish the bottles were a little bit bigger but I love my membership it is the greatest thing I've done for myself in a very long time.
Thank you for your honest feedback, Karis! I'm incredibly happy that our service is bringing you joy every month ❤️ I'll definitely pass your feedback on to the rest of the team. Thank you!
So far loving what I have recieved. Love how you are able to change your order up until the 3rd of the month. They keep you updated through emails.
Thank you so much for your kind words, Amanda ❤️ We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
Very good company. Trustworthy and delivery on point. Also the cologne are phenomenal. Lots of cologne to choose from.
Eddie, thank you for the great review! We’re so happy you're enjoying our fragrance collection! We count ourselves lucky for customers like you ❤️
This place is amazing. Scentbird had wonderful scents and their return policy is amazeballs. They've always delivered quality product. My lady and I both use them.
Thank you very much for the kind words and for your valuable tips, Robert! I'm so happy that you're enjoying our service! We're really grateful for customers like you
So far I have thoroughly enjoyed my subscription through scentbird.com. I do wish for the $15 a month you could select 2 fragrances at a time. Esp if you pay $5 addtional dollars for a delux scent you should be given a 2nd option. Thats just my personal feelings. I also feel the time between billing and shipping is extremely long. I understand the company is at the mercy of the shipping company but maybe ship right after billing instead of making customers wait 2-3 week after theyve paid. I will say thanks to scentbird I have found my signature scent that I ordered a full size bottle of for my birthday. Juliette has a gun not a perfume is a strange name for a fragrance but it is now my favorite and I have scentbird to thank for that.
Hi Rebecca, thanks for your honest review. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfilment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Rebecca, it is truly great to hear that our website has helped you find your signature scent! Thank you for sharing this and feel free to email us at [email protected] if you need any help. Thank you!
Overall I think that scentbird is a great website to purchase perfume, it's a lot of people that can't afford the expensive perfume but like to smell good for a cheaper price.
Thank you so much for your positive review, Mikhail! We really appreciate you ❤️
Every month I get sent a new fragrance like clock work. Just as I've gotten ready for a new little change in scent, ding ding, your new perfume is here!
Hi Doni, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I do look forward to receiving a new scent every month! The only down side, even though you can go through and pick out what types of scents you enjoy if you get a perfume that you really dislike you're stuck with it! I wish they would offer a limited refund option! Even like a 3x per year would be great! I've received four scents now and honestly I only use 2 frequently and one occasionally. (I'm trying to let the scent ''grow'' on me.) I'm still debating on cancelling my subscription just because I am disheartened on not liking half the scents I received. It's a fun gamble, but I'm thinking I'd rather just go somewhere to sample in person.
Hi Amanda, thank you for your honest review. We'll be happy to chat and see how we can make this better. We definitely want to be sending fragrances that are perfect for you. Please send us an email at [email protected] and a member of our team will be with you shortly. Thank you!
Signed up in September 2020 and receive 3 perfumes a month. Excellent service only had one purfume that was not what I expected and did not like. Have had quite a few perfume choices become unavailable which was a little bit disappointing. But overall a very good experience and have found some new perfume favorites to add to my collection.
We're really glad to hear that you're enjoying our service, Lynne! Thank you for your feedback ❤️
Answer: Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly.
Answer: Hi Kambra Apologies for the confusion caused. The price of a 2pcs/6-month fully paid subscription is $135 :) We hope this helps!
Answer: I am frequently asked what perfume I am wearing. It's nice to change things up. My husband has liked all but one of the scents I've received. I LOVE getting a different scents every month. Perfumes smell very different on different people so it's interesting to smell the difference between a perfume on myself versus that same perfume on my daughter but I absolutely love this entire concept and the business is top-notch as it pertains to the customer service and the expedited shipping to ensure that the product arrives when it is supposed to.
Answer: I have tried Scentbox. They are about the same price for a little less volume.
Answer: Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email ([email protected]) and social media. Feel free to message us if you need any help!
Answer: Hi Cindie, we're so sorry to hear your experience wasn't a great one. We're more than happy to take a closer look at this matter further. Kindly email us at [email protected] and our team will respond to you shortly.
Answer: Hey, Susanne! You absolutely can go through our Fragrance Quiz; Just log in to your account, then click on the following link: http://scentbird.com/smart-recommendations; this allows us to suggest fragrances based on your taste.
Answer: We totally get it—trying new scents can be hit or miss. No worries, though! We can set you up with a free one-time replacement. Just email us at [email protected]. We've got you covered!🥰
Answer: Sorry to hear about that!😔 If you ever receive a defective product, just reach out to us at [email protected], and we'll replace it for you. We've got your back! 💪
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


Hi Karin, thank you for your honest review. I'm glad to hear that you are enjoying our scent selection. We say our sample a month's worth, as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. If 4 sprays isn't enough, we also offer 2 or 3 perfumes per month as well. As a subscription-based company, we have to operate on a fixed schedule which bills on the 5th of each month. Sorry for any inconvenience this may have caused. As noted on our website, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). Rest assured that we're working on improving our shipping times and will certainly use your feedback to better our service. Kindly email us at [email protected] if you have any questions or concerned. Thank you for sharing your experience, I'll definitely pass it on to the team.