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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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New Jersey
1 review
0 helpful votes
Follow Terrence F.
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Great deal!
February 11, 2021

I was able to get a great variety of fragrances quickly. They have popular known fragrances, I was able to get Versace eros, creed aventus, dolce Gabbana light blue, Burberry brit in only 2 months. Great deal.

Date of experience: February 9, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Terrence! Thanks for sharing your review with us and the community. ❤️

Pennsylvania
1 review
0 helpful votes
Follow Dae M.
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Good
February 11, 2021

Worth the price not to high for a subscription of smelling nice and it has a nice case holder also well packaged something nice if u like trying out cologne selection could be a little better but overall i say wrthy

Date of experience: February 9, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your positive review, Dae ❤️

California
1 review
1 helpful vote
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Frustrated
February 9, 2021

I have tried to cancel my subscription with these people and they never get back to me. Ive hit some hard times and really cant afford it and they still keep taking money out of my acct! Do not recommend them to anyone!

Date of experience: February 9, 2021
Jessica L. Scentbird Rep
over a year old

Hi Michelle, I'm sorry to hear that you faced issues while trying to cancel your subscription. Kindly email us directly at [email protected] and we'll get this taken care of immediately by canceling your subscription for you. Thank you for your patience!

North Carolina
1 review
0 helpful votes
Follow Ryan T.
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This site has allowed me to try scents I never would have thought to try and opened my eyes and world to endless possibilities. Very happy

Date of experience: February 8, 2021
Jessica L. Scentbird Rep
over a year old

Hi Ryan, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️

Arizona
1 review
0 helpful votes
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I think scentbird has been to amazing with me, I just love all the products they have. Great quality at a great price and the delivery is very fast as well.

Date of experience: February 8, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Adriana ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.

New York
1 review
0 helpful votes
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Vegan Product Selection
February 5, 2021

Good afternoon
As I've known your company and been in service with you to gift my family members and other people. I just want you to know that bringing forth a vegan selection would be a great idea, as there are many people that have become vegan. So I just wanted to share that suggestion with your company Scentbird.

Thank you
Christine (Loyal Customer)
God bless

Date of experience: February 4, 2021
Jessica L. Scentbird Rep
over a year old

Hi Christine, thank you for your love and support! We really appreciate your positive feedback! ❤️ Kindly note, that we do have vegan fragrances that can be found on our website: https://www.scentbird.com/clean

Maine
1 review
0 helpful votes
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Terrible, terrible, terrible. Do not waste your time and money. They have overcharged me 90 dollars after already signing me up for the 12 dollar a month plan. In total I was charged over 100 dollars just to sign up for PERFUME SAMPLES. I could buy a nice bottle of perfume for that money. Are they mental? Also, there is no customer service number. They think they're too good to have one which is a serious problem. There email sucks - no one responded to my SEVERAL emails asking for immediate help so I can cancel this before anything ships. You know what they did? COMPLETELY ignored my cry for help and instead sent me a confirmation email for the $#*! I don't want. I just want my money back and to never have to deal with these people again. Terrible service, not worth the time and money. Try scentbox - cheaper and they have a fuxking customer service number. I feel one start is too generous. I WANT MY MONEY BACK!

Date of experience: February 2, 2021
Jessica L. Scentbird Rep
over a year old

Hi Izzy, I'm sorry to hear that you didn't enjoy your experience with us. I truly apologize for our lack of phone service but rest assured that we're actively improving our communication. We're happy and available to help via email ([email protected]) and social media, our agents usually respond within 24 hours. Please get in touch with us directly if you need any assistance. Thank you!

Maryland
2 reviews
0 helpful votes
Follow Bonnie B.
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Great!
February 2, 2021

You get to choose monthly perfumes, you'd never get to try. It's a really fun subscription service.

Date of experience: February 1, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Bonnie! We really appreciate you ❤️!

New Jersey
2 reviews
0 helpful votes
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Fragrance heaven
February 2, 2021

I am enjoying this site it has been very helpful and reasonably inexpensive. Each fragrance has been delightful and I am looking forward to my next fragrance to arrive.

Date of experience: February 1, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Anette! We're so grateful for customers like you! ❤️

Texas
1 review
0 helpful votes
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Very awsome
February 1, 2021

Very affordable never had any problems with my colonges very quick and on time never late so far every thing i picked they have it i recommend this to any male are female who in colongs are perfumes thank you and god bless

Date of experience: January 31, 2021
New York
1 review
1 helpful vote
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I love this company let's first talk about the fact that in June and December I can't afford anything extra so what does does Scentbird let me do skip a month so I don't have to cancel my script I can just get the month and keep going I would love that their website is always improving because they really listen to customer feedback and their scent quiz is Right On Target so thank you for allowing me to get designer smells at affordable price plus they refund a little card talking about your scent and where you can buy a big thing of it the only reason I give them four stars and so five is there billing on their app is a little confusing

Date of experience: January 27, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jenny, we're so happy to know that you're enjoying your Scentbird subscription! Thank you for your positive review! ❤️ I'll definitely make sure to pass on your comments about our app to the development team. We appreciate your feedback!

Georgia
1 review
0 helpful votes
Follow Dedtra H.
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Perfume Is Amazing...
January 27, 2021

I love Scentbird! They have thousands of perfume you can choose from and they all smell amazing like Gucci Guilty smells so sexy love, Michael Kior, Versace Bright Crystal and you can also get colorful lil bottle for your perfume to go in to make it look cute. Love it

Date of experience: January 26, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and the amazing review, Dedtra! We’re very grateful for customers like you and hope you stick with us for years to come! ❤️

Kentucky
1 review
0 helpful votes
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Trustworthy site
January 27, 2021

Love this subscription great pricing and great scents to choose from. Would reccomend to anyone who loves different scents and a good deal for your money!

Date of experience: January 25, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your 5-star review, Melissa! ❤️ We really appreciate you being a customer and helping to share the word about us.

California
1 review
0 helpful votes
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Beautiful Scents
January 24, 2021

This Company is truly a necessity and I love it! Try it it will change the way you move! I am so pleased with the packaging and handling soon you'll hopefully understand my excitement!

Date of experience: January 22, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for this 5-star review, Nakesha. ❤️ We really appreciate you being a customer and helping to share the word about us.

Louisiana
3 reviews
1 helpful vote
Follow Albert S.
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I usually wait for special occasions to get the scents that I want, but now I have at least one special occasion a month when my scentbird order comes in lol. It's like having a birthday once a month instead of once a year. Customer service is always down to have a conversation and solve whatever problem your may have. And the selection is over the top.

Date of experience: January 22, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Albert! We will share this with the rest of the team to let them know to keep up the amazing work. ❤️

Pakistan
9 reviews
1 helpful vote
Follow Cahill T.
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I've a extraordinary and terrific enjoy with you and i revel in your fashion of work and you are the most truthful, however due to your patron's bad behaviour, i'm not pleased with you.

Date of experience: January 20, 2021
Jessica L. Scentbird Rep
over a year old

Hi Oni, we're sorry for any frustration caused. If you need any help, please email us at [email protected], and one of our team will be with you shortly. Thank you.

Germany
1 review
0 helpful votes
Follow Alisha S.
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I really enjoy receiving my scentbird package every month. The website or app is very easy to use and I love how you get to choose which scent you want to be sent to you for each month and how easy it is to change this up if you decide to change your mind. I do however wish there were more scents such as various coach perfumes, various victoria secret perfumes, taylor swift, gorgio armani, lucky brand, hollister, and other scents such as these, especially the coach and victoria secret perfumes. Thank you for a great experience with your business.

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Alisha! We will share this with the rest of team to let them know to keep up the amazing work. Kindly note that you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request

Georgia
1 review
0 helpful votes
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I just love the product
January 20, 2021

I love having different chooses to pick from and try each month. Enjoying getting new gifts for myself each month

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

We are incredibly grateful that you took the time out to leave us a 5-Star review, Amanda. Thank you! ❤️

Tennessee
1 review
0 helpful votes
Follow Cantria W.
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The Best
January 20, 2021

This is the greatest business ever. Their very dedicated to their customers. Their customer service is on point.

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

Thanks for the awesome review, Cantria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Texas
1 review
0 helpful votes
Follow Cassi M.
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It has been years since I bought a new perfume brand. I was tired of my old one and did not know where to begin.

I love the sampling. I love the recommendations based on previous picks! I haven't fount the one yet, but I am having so much fun "dating" new perfumes. This is my favorite subscription service. I will be yours too.

Date of experience: January 19, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your 5-star review, Cassi. ❤️ Thanks for sharing your rating with us and the community.

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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