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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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California
1 review
0 helpful votes
Follow Alexis M.
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I started my subscription with Scentbird about 6 months ago and I really love the products offered by Scentbird. If you are interested in trying different fragrances before investing in the full sized product this is a great way to go. If you'[re anything like me, I get tired of fragrances after a while so, by subscribing to Scentbird I get sufficient amount of product enough for one month (if used daily) while trying multiple fragrances per month. It's the most affordable way to try prestige fragrance brands. My favorites have been brands like Cartier, Versace, Dolce & Gabbana, Caroline Herrera, Dior and Michael Kors. I like that I can choose to get 1,2 or 3 fragrances per month and I can skip or hold any time. You are probably wondering if I love it wo much why on 4/5 stars? Scentbird does not sent the fragrance holder (container that holds the vials) with every fragrance as some of the other fragrance companies and also they do not take returns if you don't like the fragrance where there are good companies that do. Other than that I would recommend Scentbird if you are a perfume lover.

Date of experience: March 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi Alexis, thank you for your honest feedback. We're pleased to hear that overall you're enjoying your Scentbird experience and service provided! We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. If you wish to order additional cases, you can do so in the Extras & Cases under Fine Fragrance Tab. We also offer a one-time courtesy replacement for disliked fragrances. So, if you need further assistance with this, kindly email us directly at [email protected] and we'll be glad to help you further. Thank you, Alexis!

Georgia
1 review
0 helpful votes
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Love It
March 15, 2021

I absolutely love scentbird. I am able to try out different fragrances without having to spend a lot of money. So far every fragrance I have received I have really liked.

Date of experience: March 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi Mary, we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you! ❤️

Alaska
2 reviews
0 helpful votes
Follow Dorothy P.
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Excellent fragrances
March 12, 2021

I love the fact that you get to enjoy many fragrances and different kinds of brands delivered to the comfort of your home.

Date of experience: March 11, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Dorothy! We're so grateful for customers like you! ❤️

Alaska
1 review
5 helpful votes
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I have been a member of scentbird for over a year as it is hard to get places to ship perfume to the rural part of Alaska that I live in. When I did get the products they were great. The problem is I have paid for more months where I got no product, than the months where I paid and actually received a product. I wrote customer service MANY times and they guaranteed me replacement products that also never arrived.

Date of experience: March 10, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jessica, I'm sorry to hear that you have not received several of your orders. We'd like to assist you further. Could you kindly email us directly at [email protected] and we'll get this taken care of immediately. Thank you for your patience!

Michigan
12 reviews
17 helpful votes
Follow Abigail M.
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I've recently dug deeper into the world of perfume samples and found that Scentbird isn't necessarily the best out there. The flat rate of $14.95 doesn't reflect the original quality or price of the perfume in the slightest. If you look around, you can buy some of the same perfumes for much less elsewhere in the same 5ml container, or choose an even smaller sample if you only want to wear the fragrance 2-3 times. I understand there has to be a mark up, but other perfume resellers do this as a ratio, taking the whole bottle's original price into consideration. I've also collected too many of those 5ml bottles of perfumes that I dont actually care for, so it's nice to see smaller options on the market.
I will say I appreciate their inclusion of NEST and the Confessions of a Rebel fragrances, as well as the fact that they are always adding to their sample repertoire. It's also nice that it's a subscription so you get something to look forward to every month. Their rating system is easy to use and the layout/visual aspects of the website are well constructed. Overall I just don't think it's worth over paying for the benefits, buy they do offer a wide selection of perfumes, some of which you can't sample elsewhere.

Date of experience: March 7, 2021
Jessica L. Scentbird Rep
over a year old

Hi Abigail, thank you for your honest review of our service. We’re really glad that you found our fragrance selection vast and unique. It is true that Scentbird is an exclusive distributor of Confessions of a Rebel fragrances. Some people find it difficult to choose a favorite scent in a short period of time in a store. With Scentbird you can choose your scent in the comfort of your own home. All vials are 8ml/0.27oz and have been trialed to last for 120-140 sprays, which should be enough for at least 4 sprays per day for 30 days. Whereas, most rollerballs start at $26 for a 0.25oz bottle depending on the brand. Please get in touch with us directly if you need any further assistance. We're happy and available to help via email ([email protected]) and social media, our agents usually respond within 24 hours. Thank you!

Illinois
1 review
0 helpful votes
Follow Greg T.
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Reliable
March 8, 2021

I have had my subscription for a few months and they have done nothing to subtract from their initial effort to earn my money. All these companies give you a great initial purchase, even scentbird gave me a free gift. But what makes scentbird better than all the rest of these copycats is that after the first month they still ship on time, they get your order right, product quality maintains at a high level, shipping updates and tracking are sent directly to my email and that makes for an easy no log in check up on the shipping details.
They also have a nice product sorting search filter that allows me to select the best cologne for me.
So you can smell expensive, good or fresh depending on the situation or person you are trying to attract.

Date of experience: March 7, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Greg! We're so pleased to hear that you're enjoying your subscription!

Pennsylvania
1 review
0 helpful votes
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Scentbird.
March 2, 2021

I Scentbird. Great smelling scents. You can explore different scents. Subscription well worth the money.

Date of experience: March 2, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for the kind words, Pamela! We're so happy to hear that you're enjoying the fragrances that we sent you! We’d love to continue providing great service to awesome customers like you. Thanks again!

Wisconsin
1 review
0 helpful votes
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Just great
March 1, 2021

I've only been a member for a few months and every perfume I've received has just been amazing and fit my scent and style. I loved every one!

Date of experience: February 26, 2021
Jessica L. Scentbird Rep
over a year old

Hi Amanda, thank you so much for sharing your positive experience with us and the community!

New York
1 review
0 helpful votes
Follow Lindsay S.
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Perfume
February 26, 2021

I love the variety of scent offered at such a great price. I truly get excited to get my new scents every month.

Date of experience: February 25, 2021
Jessica L. Scentbird Rep
over a year old

We're SO happy to hear that you are loving our service, Lindsay!

New Jersey
1 review
0 helpful votes
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Thanks
February 23, 2021

Omfg. Sorry but I love these cologne. Best ever. Can't beat prices ‼.#1 in my book on fragrances. I get alot of compliments on my smell. Thannks SCENTBird

Date of experience: February 23, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for taking the time to leave us this amazing review, Vincent! We're so pleased to hear that you're enjoying your subscription & getting well-deserved compliments!

Kentucky
1 review
0 helpful votes
Follow Vanity N.
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Exciting
February 23, 2021

I've had scentbird for a couple of months now, and I love it. I look forward to trying a new scent every month for a fraction of the price if I was to buy each scent. Plan on keeping my subscription as long as possible

Date of experience: February 23, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your positive review, Vanity ❤️ We really appreciate you!

Pennsylvania
1 review
0 helpful votes
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Love this company!
February 23, 2021

I love that you get perfume based on your likes and profile, I never get anything I dont like and I can control in what order they come! Couldnt ask for a better company to experience with different scents without paying a fortune.

Date of experience: February 22, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Marlene ❤️. We're thrilled to hear that you enjoy trying out the scents that we offer.

California
1 review
1 helpful vote
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The Worst
February 17, 2021

I have been trying for the past hour to get ahold of customer support in order to figure out why i was charged $47 out of the blue. There are phone numbers posted online that are supposedly their customer support, but when you call it says the number is not in service. I literally just want to cancel my subscription and I am completely dumbfounded with how difficult it is.

Date of experience: February 17, 2021
Jessica L. Scentbird Rep
over a year old

Hi Heidi, I'm sorry to hear that you didn't enjoy your experience with us. I truly apologize for our lack of phone service. Email and social media support are the only communication channels we currently offer. But rest assured that we're actively improving our communication. We're happy and available to help via email ([email protected]) and social media, our agents usually respond within 24 hours. Please get in touch with us directly if you need any assistance. Thank you!

New York
1 review
0 helpful votes
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Nice
February 18, 2021

Great way to test the scents before you commit to buying a whole bottle. I've liked every cent that I've chosen so far.

Date of experience: February 17, 2021
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Randy! Thanks for sharing your review with us and the community.

Georgia
2 reviews
1 helpful vote
Follow Ida T.
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Ecstatic Consumer
February 18, 2021

I am over the moon with Scentbird. I have collected over 40 name brand perfumes (ie. Prada, Juicy Couture, Cartier, Versace, Gucci, Salvatore Ferragamo, Dolce & Gabbana and Michael Kors, etc.) I could not afford my wonderful collection of scents without Scentbird. I now have the opportunity to sample all of my favorite perfumes prior to purchasing a larger bottle. Also, I love the vibrant colored cases that Scentbird offers. The only con is I wish Scentbird would use Fedex or UPS for shipping vs USPS. USPS is not reliable they have already loss one of my packages.

Date of experience: February 16, 2021
Jessica L. Scentbird Rep
over a year old

Hi Ida, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription! Kindly note that we're currently working hard on improving our shipping time. Thank you!

Minnesota
2 reviews
0 helpful votes
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Takes too long!
February 16, 2021

Unlike other perfume companies Ive tried SCENT. BIRD takes an excessively long time getting your order to you

Date of experience: February 16, 2021
Jessica L. Scentbird Rep
over a year old

Hi Patricia, we're sorry to hear about your unpleasant experience. Since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 10 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! Feel free to email us at [email protected] if you need any help, Thank you!

California
1 review
0 helpful votes
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Accebird
February 16, 2021

Very nice. Scent matches the original and is only $16 a month. They do not make it easy to cancel...

Date of experience: February 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi Lester, we appreciate your feedback! Kindly note that the cancelation link is always available under the Manage Subscription tab of your account. And in case if you need any assistance with cancelation or any other issues, let us know by emailing [email protected]. We're always happy to help ❤️. Thank you!

Pennsylvania
2 reviews
0 helpful votes
Follow Amarion M.
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One of the best decisions on my life
February 16, 2021

This is a great subscription to either find your signature fragrance or to keep it always fresh. Everyone I know always knows me for having cologne on and it was always my dads. When he started to catch on I had to stop but people started to ask where my cologne was. After hearing about scent bird on Facebook years ago I wanted to try it but a recent YouTube ad reminded me of it so I joined immediately and it has been one of the best decisions on my life now I get questions like, "which one do you have on this month? Because I like it"

Date of experience: February 15, 2021
Jessica L. Scentbird Rep
over a year old

Hi Amarion, we're so happy to hear that you're enjoying your subscription! We count ourselves very lucky for having customers like you in our community ❤️

Oklahoma
1 review
0 helpful votes
Follow Denniece C.
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I adore the ability scentbird gives us all for just a few dollars a month to try new & exciting scents & also grab some of our classic favorites as often as we want! Now I look forward to people asking me 'what are you wearing' - which I get that question on a daily basis! Thank you Scentbird!

Date of experience: February 11, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your 5-star review, Denniece! We truly appreciate you ❤️

Illinois
1 review
2 helpful votes
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Impossible to cancel
February 11, 2021

Do not get scentbird. It is impossible to cancel a subscription and there is no customer service, terrible.

Date of experience: February 10, 2021
Jessica L. Scentbird Rep
over a year old

Hi Amy, we do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Kindly note, that the cancelation link is available in the Manage Subscription tab of the account, and it's possible to cancel the subscription anytime. If you need further assistance don't hesitate to contact is via at [email protected] and one of our team will be with you within 24 hours. Thank you!

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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