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Scentbird

2.1

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Scentbird Reviews Summary

Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.

service
393
value
385
shipping
384
returns
231
quality
358
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Colorado
1 review
0 helpful votes
Follow Rhonda P.
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Delicious everyday!
April 20, 2021

My daughter suggested I try Scentbird a few months ago. I did and I'm smelling delicious everyday! It's so refreshing to simply choose your likes and receive your perfumes in the mail without trying to decide in the stores during the COVID pandemic.

Date of experience: April 19, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Rhonda ❤️! We're thrilled to hear that you enjoy trying out the scents that we offer. We're so lucky to be of service to you and bring you some joy during these challenging times.

California
1 review
0 helpful votes
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I love having scentbird! You get to try designer perfumes without taking the risk of buying it and not liking it. Scentbird has saved me so much money.

Date of experience: April 19, 2021
Jessica L. Scentbird Rep
over a year old

Hi Nicole, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Louisiana
2 reviews
0 helpful votes
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Not good
April 18, 2021

Your order overall takes too long to be delivered I was charged twice for something that I never received when you write the email to the people you don't get a response nothing. There's no such thing as customer service.

Date of experience: April 18, 2021
Jessica L. Scentbird Rep
over a year old

Hi Gregoriannna, I'm sorry to hear about the issues. Rest assured that our Customer Experience team is always available to help via email ([email protected]) and social media. Our agents usually respond within 24 hours. Could you please email us at [email protected] with the subject line: ATTN: Saida, so that we can get everything resolved ASAP? Thank you for your patience!

Illinois
1 review
0 helpful votes
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Love scents
April 13, 2021

Love getting perfume from Scentbird but they take forever to send the perfume out to you. I have also had many problems with them.

Date of experience: April 12, 2021
Jessica L. Scentbird Rep
over a year old

Hi Amy! Thank you for your review. We're pleased to hear that overall you're enjoying your experience! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ If you ever face problems, please email us at [email protected] and a member of our team will be with you within 24 hours. Thank you!

California
1 review
0 helpful votes
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Love it
April 13, 2021

I really enjoy the site. The products and quality are excellent. Great for the price. Lots to choose from. Highly recommend it

Date of experience: April 12, 2021
Jessica L. Scentbird Rep
over a year old

Hi Nakisha, thank you for your love and support! We really appreciate your positive feedback! ❤️

Texas
1 review
0 helpful votes
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RIP OFF
April 11, 2021

Charging way to much for the same products 100% real and authentic procducts out in certain stores. 89 oz is nothing, for $35 not inculding once a month "subcription" has 20ozs of pure 100% juice, scamming people using youtube to advertise their products.

Date of experience: April 11, 2021
Jessica L. Scentbird Rep
over a year old

Hi Carlos, we're sorry to hear about your unpleasant experience. Let us assure you that we don't alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service. But this shouldn't affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! A monthly package of 1pc fragrance vial costs $14.95/month, where a vial's size is 8ml/0.27oz and has been trialed to last for 120-140 sprays. Let us know if you need any help at [email protected]. Thank you!

Florida
1 review
0 helpful votes
Follow Marcia A.
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I love using scent bird. I get to try new perfumes that I never would! They have an amazing selection!

Date of experience: April 9, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Marcia ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.

Texas
1 review
0 helpful votes
Follow Amy B.
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Sent gift 2my daughter & we both got free scents neither 1 of us was expecting that. We were so HAPPY BOUT THAT

Date of experience: April 8, 2021
Jessica L. Scentbird Rep
over a year old

Hi Amy, we're so excited to know that you liked our service as well as the gifts we sent. Making our customers happy is our passion! Thanks for sharing your review with us and the community ❤️

Georgia
1 review
0 helpful votes
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Love it
April 9, 2021

So worth it you should try for at least 6 months to a year different scents every month is so much better than buying one bottle.

Date of experience: April 8, 2021
Jessica L. Scentbird Rep
over a year old

Hi Cherisma, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

Florida
1 review
0 helpful votes
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A little expensive considering the brands you have, the ones you're missing and the ones you're slowly taking away. Find myself running out of options to order.

Date of experience: April 7, 2021
Jessica L. Scentbird Rep
over a year old

Hi Sophia, thank you for your honest review. Rest assured that our team is doing their best to keep extending our fragrance collection. We have around 450+ fragrances by 120 different luxury and niche brands. Kindly note that you can always request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request. We'd really appreciate your feedback!

New Jersey
1 review
0 helpful votes
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Opened me up to new fragrances. Great prices for high end fragrances. Will definitely keep my subscription.

Date of experience: April 7, 2021
Jessica L. Scentbird Rep
over a year old

Hi Alexis, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️

California
1 review
1 helpful vote
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Frangance
April 6, 2021

I love the Fragances, but feel that it doesn't say long, the smell goes away right away.
Other than that is good.

Date of experience: April 6, 2021
Jessica L. Scentbird Rep
over a year old

Hi Marlene, we're very glad that you're enjoying the fragrances you're receiving from Scentbird! It really means a lot to us! Kindly note that scent longevity depends on your body chemistry and physical activities within the day. All of the products that we offer are 100% authentic. Therefore, the scent longevity of our fragrances is exactly the same as the bottled versions. Eau de Toilette scents normally last between two to three hours, whereas Eau de Parfum scents last for around four to five hours. If you have any questions or concerns, please email us at [email protected]. We're happy to help!

Kentucky
2 reviews
0 helpful votes
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I love Scentbird!
March 31, 2021

I really love Scentbird! I adore designer fragrances, but just the thought of plunking down $150 or more for a perfume I'm not sure will live up to my expectations is daunting.
Scentbird gives me the ability to try out fragrances that fit my scent profile without spending an arm and a leg doing it. I also get to choose perfumes I've loved in the past in addition to the excitement of adding new scents to my perfume inventory. Sure, I've gotten scents that I really don't care for or won't ever wear, but the choice has always been mine to make. I've seen some people get angry with Scentbird when they hate a perfume they've received... but you need to remember, you are the one putting the scents into your queue, not Scentbird. So if you get something you don't like, you just need to choose something different next month. Hopefully you'll hit the jackpot and find a fragrance you truly can't live without. But until that happens, Scentbird gives you the ability to buy and use any perfume you want on their site for a very nominal price. It's a great service in my opinion and even though I may get some clunkers from time to time, most times I've gotten perfume that I've really enjoyed wearing. This was all because Scentbird gives me the ability to smell like a million bucks without having to spend big bucks doing it.

Date of experience: March 30, 2021
Jessica L. Scentbird Rep
over a year old

Thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us. ❤️

Indiana
1 review
0 helpful votes
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White case
March 30, 2021

I love my fragrances that I get each month but I just don't like the fact when u see all the beautiful cases that are advertised that everyone ends up with their first case being a boring white case and in order to have a colorful case you have to pay for them. I have a lot of friends that receive Scentbird in the mail and our first carrier case is white.

Date of experience: March 29, 2021
Jessica L. Scentbird Rep
over a year old

Hi Patricia, thank you for your review. We're very glad to see that you're enjoying your fragrances! You are correct, though, all subscribers only get a free case (Pearly White for Women and Signature Black for Men/Previously Silver for everyone) in their very first shipment. Our team is doing their best to have the best environmentally friendly packages as we already started it with our cases. That's why we have lessened the production of the cases. But you can always purchase a colored fragrance case separately in the Extras & Cases under Fine Fragrance Tab. We'll definitely forward your feedback to the team. We appreciate it!

Washington
1 review
0 helpful votes
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Great Fragrance
March 26, 2021

I love being able to afford designer fragrances. By buying this small size I am able to wear scents that are normally out of my budget during these hard timrs.

Date of experience: March 25, 2021
Jessica L. Scentbird Rep
over a year old

Hi Susan! So glad you're enjoying your subscription. Thanks for sharing your experience <3

Pennsylvania
3 reviews
0 helpful votes
Follow Christina R.
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I love the fragrance options and the flexibility of their ‘cue'. It's a monthly subscription, but you have the option of skipping a month, or two, or buying the whole cue, which can be as long as you like. You can buy as many individual products as you like to add into your monthly box as well. You can pay for three months and have them delivered monthly, and choose one, two, or three items at a time per month in your subscription box and get a discount for each level. You can choose which scents you would like in your cue, or complete the scent profile and get and get an idea of what you would like best on you. You can rate their scents individually and read other scent ratings. The only downside is that if you don't understand the note profile of a particular scent (I. E. woody, earthy, floral, vanilla, etc) you wouldn't be able to understand the actual description of the scent until you smell it. On the upside, they sell other products including face, personal, makeup, and candles. They have special items to purchase. Most items are only $14.95, as most are the sample size, though some are up charged if they are premium products, and they do offer some full size products. Their shipping and packaging is great as well. You can access them via website or app from your iPhone.

Date of experience: March 24, 2021
Jessica L. Scentbird Rep
over a year old

Hi Christina! Thanks for such a great detailed review. We're thrilled to hear that you're loving your experience. We count ourselves lucky for having customers like you! <3

California
1 review
1 helpful vote
Follow Andrea R.
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Follow up from missing delivery and unhelpful email response.
I would like to update my response after sending an email back letting the company know that I didn't appreciate the first reply response and that nobody addressed how the issue would be resolved. Someone else did followed up and let me know that they were sending the undelivered perfumes again. I received both the missing perfumes and the March schedule perfumes.
Issue resolved quickly.

Date of experience: March 23, 2021
Jessica L. Scentbird Rep
over a year old

Hi Andrea! I'm so happy to our customer experience team was able to help and you've got your shipment. Thank you for sharing your experience with us and the community.


The email response did not answer my question as to whether or not I would be refunded for my February shipment which has yet to be delivered. Instead I was brushed it off with the fact that my March shipment is on its way. I'm able to verify that myself. Disappointed that there wasn't any follow up regarding what they would do to see about the shipment location or return of funds. Still waiting to see how this issue is resolved. First months delivery arrived without issue. I will keep on this membership for a couple more months in hopes to build my sent collection, however it will be canceled if my February issue is not appropriately resolved.

Date of experience: March 16, 2021
Louisiana
1 review
0 helpful votes
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Poor service
March 22, 2021

Signed up with scentbird at the end of last year. Thought it be great. Since I signed up, seems like every other day I get an email saying they have to change the order of my queue, because the fragrances I picked are out of stock. Then I wanted to upgrade to receiving 2 a month instead of 1, so I go online and change it, as soon as I clicked on it they withdrew the money. No where does it say that they will pull the money the moment you agree to upgrade. I had just paid for the month a few days before. I feel they should make it clear that you will be charged as soon as you upgrade. I also feel they should find a way to have enough of a certain product before listing it as an option. You get excited for the one you picked and it is very disappointing when they tell you it is no longer available. No sure I will be staying with them. Going to see how the next month or so goes then will decide.

Date of experience: March 22, 2021
Jessica L. Scentbird Rep
over a year old

Hi Deborah. I'm sorry to hear about your unpleasant experience. You're right, some of our items get sold out very quickly, but we do our best to restock them in a timely manner. Due to the current situation, it might be harder to restock some of the items you're looking to try. Kindly note that information about the instant charge is available on the checkout page. This is done in order to make sure that the upgrade goes through successfully, and you receive all of the items you paid for. Sorry if it wasn't clear. If you have any outstanding questions, please email us at [email protected]. Thank you!

Florida
1 review
0 helpful votes
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Scentbird has been an amazing subscription since I've decided to join. Every month I am provided with a new scent to match my personal taste or what scentbird believes would be suited for me due to their very helpful app that lets you rate the scents received. I will continue to be subscribed to scentbird indefinitely and will continue to recommend this product/subscription to friends and family

Date of experience: March 22, 2021
Jessica L. Scentbird Rep
over a year old

Hi Jonathan, thank you so much for sharing your positive experience with us and the community!

Alaska
1 review
0 helpful votes
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I enjoy this subscription but will not keep using it regularly due to the price. Add it up over a year and you've spent a pretty penny on a small amount of joy. They are also upping their prices next month.

Date of experience: March 18, 2021
Jessica L. Scentbird Rep
over a year old

Hi Laura, we appreciate your feedback and we’re sure to pass it along to the team! Just for context, we've updated our subscription pricing for our 1-piece plans only: from $14.95 to $15.95. With these price changes, we’re improving personalization on our website as well as expanding our fragrance collection so you have more fragrances that you can try. Kindly note that prices won't change for existing subscribers until June. If you get queries in the future, please email us at [email protected] and our team will respond to you shortly.

From the business

Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.


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