On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
We monitor reviews for authenticity
First two came on time. My Sept order never arrived which was a bummer. I wanted to try a new scent for my wedding. It's mid October now and still have not received. Customer service is awful. No response after two inquiries. Will try to cancel
I wouldn't say it's bad but I wouldn't go out of my way to say it's good. I am a true lover of perfume and I do love the idea of what this is my main issues stem down to unfortunately the customer service while yes they are a 10 of 10 on pleasant they unfortunately are restricted, and cannot always fix the problem that their website has created I've also gone through support & numerous emails and sometimes they just stop responding because they don't know an answer after they send you an email that goes to junk mail because you don't have that communication ID set up and it's an email notifying you that if you don't respond to closing your issue and this is like the third time I've had it happen, so yes, I do love the perfume that arrives but that is if it arrives as if it's the right one, but that's if they haven't forgotten anything or my favourite if the website has an already screwed up which it does A LOT to which they just blame on the website, put their hands up and brush it and you off. So honest rating 3.5 stars out of 5. The perfume itself it legit and amazing they as a company need a lot of guidance and their website to say the least needs a massive overhaul.
So sorry to hear about your experience, G A! Our Customer Experience Team is always eager to help out and assist you with any queries or questions you have. You can reach our Team via [email protected] or send us a PM on Facebook or any other social media platform, and one of our agents will be happy to assist you ASAP. We did face a minor issue this month with some orders including the wrong fragrances. But we've already fixed the issue and are very open to sending the correct fragrances in the replacement shipments. We'll be very glad to look into your issue and fix everything for you, G A!
I used a discount code from a YouTuber for 3 fragrances for 8 dollars. When I went to use it that was not the actual deal so I cancelled right then. I explained this same thing and got refund the 8 dollars. I have Rocket Money that shows your bills and recurring charges. Scentbird charged me 17 dollars just for this month when I cancelled months ago. I still have the email when talked to them. I've been trying to get my money back for 4 days.
Hi Brooke, we're so sorry to hear this! Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via [email protected] and we'll get this taken care of right away. Thank you.
The company Scentbird offers an approx $16CAD month plan for a perfume vile of your choice for that month. Consistently now I have been charged 33$ a month for no entire reason and am sent a case that I never wanted and never subscribe to. This is fraudulent and Scentbird will charge you whatever they want and make you pay for their. 50cent cheap cases when it says no where that on top of the perfume you must also get a case. I've emailed multiple times to try to resolve the issue but haven't gotten a human response. The only response I received to expressing my concerns about being charged 66$ in two months by Scentbird was an email detailing how I'm able to cancel my account. I feel like I have been scammed
Hi Lexa, we're so saddened to see your message. Kindly note that all of our pricing is displayed in USD, so our Standard plan costs $16.95 USD. If you're a Canadian resident, you're going to be charged in CAD depending on the exchange rate of your bank on that date. Rest assured that you weren't charged for a Signature Grey fragrance case you're seeing in your October shipment. We send out this free case to everyone, as we changed our fragrance vial and case design. If you're having difficulties reaching our CX Team via email, you can also try to reach us via our Social Media pages: Instagram or Facebook. We'll be very glad to clarify everything regarding your billing and shipped items. We'll wait for your message, Lexa!
THIS COMPANY HAS BILLED ME 3 TIMES IN THE MATTER OF 24 HRS, I HAVEN'T EVEN PICKED A SCENT. WHEN YOU SEND AN EMAIL TO CANCEL THEY SEND A RESPONSE EMAIL SAYING THEY DON'T RECOGNIZE YOUR EMAIL ADDRESS( EVEN THOUGH THEY ARE SENDING PROMOTIONS TO THAT SAME EMAIL) ONCE YOU PROVIDE YOUR INFO, GOOD LUCK HAVING SOMEONE RESPOND. I JUST WANT TO CANCEL AND GET A REFUND. THIS SHOULD NOT BE THIS HARD. I HAVE NEVER SEEN ANYTHING LIKE THIS, ITS AS IF THEY ARE HOLDING YOU, HOSTAGE, TO SOMETHING YOU ARE NOT HAPPY WITH.
Hi Samoya, so sorry to see that your Scentbird experience wasn't as great as it could've been. Kindly note, that in case if you choose to receive a Premium fragrance or subscribe to additional services like Monthly atomizers or our Candle club, you'll be charged additional charges to cover the cost of these additional subscriptions or upcharges. In case if you need any clarifications about your billing, or if you need assistance in canceling your subscription and email correspondence doesn't work for you, you can always reach us via Instagram DM or Facebook PM. We get back to our customers as fast as we can via those channels. Looking forward to hearing back from you and resolving everything, Samoya!
I was charged $32 from scentbird and I don't have a subscription. I went to the website and see I had items in the cart but I never subscribed or ordered anything. The items are still in the cart and when I checked subscriptions it said "Not Subscribed." When I went to contact them the only option is to email! Looks like I have to dispute with my bank because I've yet to hear back from them.
Hi Raine, so sorry that you incurred an unexpected charge from Scentbird! Rest assured that we are not able to charge your billing source unless you place an order yourself and place your billing information on file. Kindly note that even if you don't have an active subscription, you still can place one-time order by placing an order via our cart. Our Customer Experience Team is always here to assist you and check the charges/orders for you. Just contact us via [email protected] or our Social Media channels, and one of our Team members will get back to you ASAP.
I select products, they send an entirely different product that smells horrible and honestly had me worried it would not wash off. The next month they charge me double and send me a vile of knock off product. If you have ever bought fragrance from a swap meet or a liquor store you would recognize the smell of a bootleg product like they sent me. The multi stage cancelation process that takes several days tells me they don't make there money off the quality of the product they provide. If you know anyone in the fragrance industry point them at these fruadsters. LOL
Hi there, sorry to hear about the negative impression of our service that you have :( Rest assured that we are always determined to send out fragrances that you added to your queue. In case if for some reason an error was made and you received something that you didn't choose, we're always here to fix the error and send you a free replacement with the correct item! But you can be certain that all of the products that we offer are 100% authentic. We do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! In case if you have any questions regarding your billing, our Team is always open to discussing your charges and breaking them down for you. And at last, our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. For that, you can email us at [email protected], DM us through Instagram or PM us through Facebook. Our Customer Experience Team is ready to discuss your queries with you! Thank you ahead!
Sent bird are scammers they sold me scents that are nothing but alcohol they will not get anymore money and I'm reporting them as well
Hi Sybil, so sorry to hear you are not happy with the fragrances you received. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves. We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. If you need any further assistance, kindly email us at [email protected]. We'll be glad to look into this issue and assist you accordingly! Thanks ahead!
The decanter they give you fir the scents came ripped and shredded. All the white coving peeling off. I spent a good amount of money for 2 scents and have allready canceled my subscription because if how the service was provided to me.
Hi Will, so sorry to see that your first products arrived in such terrible condition! We understand how frustrating this is! Rest assured our Quality Assurance team is doing their best to investigate and do preventive measures to avoid fragrance vials from leaking and being damaged during the shipment process, but unfortunately, sometimes it happens during transit. We're always here to help you by sending you replacements for the leaked and damaged products! Just email us at [email protected] or our social media channels. We’ll take a closer look and follow up with you directly. Thanks ahead
Don't use this site. Dangerous information exposed too Darkweb if you value not having your information exposed I highly recommend not using this site.
Hi Michael, we apologize unreservedly for the July 2020 data breach and the inconvenience that it has caused you. Kindly note that we emailed every customer the next day it happened (on July 29th, 2020). This was a sophisticated attack on multiple companies, but rest assured we have invested heavily to ensure that this never happens again. We have already added another layer of security for customer authentication on our backend. We are also currently working with a security team to see how else we can enhance our system safety. Should you have any further questions or concerns please send us an email at [email protected]. Keep safe!
I do not usually write reviews but the title says it all. Tried to email them, got an automated response.
Hi Emile, so sorry to hear about the negative impression of our service that you have. Could you please elaborate more on the situation? Rest assured that our Customer Experience Team is always available to help & we promise to resolve any issues within 24 hours. You can always email our team at [email protected] or send us a PM on Facebook or any other social media platform. One of our team will be happy to assist you ASAP, so we will look forward to your message! Thank you!
I signed up for my first month and got the discounted rate for a new subscriber of half off. They charged me $9.06 that day, July 26th. The very next day, July 27th, I was charged $16.95! This is supposed to be for the next billing cycle. My profile on their site shows my next billing cycle isn't until August 22nd. So, I've been charged for two months and haven't even had a chance to receive the first product in order to decide if I want to keep the service. When I contacted them (which was hard to find), a bot replied with information on how on how to cancel my service. They did not address the second charge whatsoever. I disputed this transaction and now there's a chargeback pending. This company is irresponsible and shady. Do not use your personal info. Go through PayPal if you're willing to take the risk!
Hi Barb, thank you for sharing your feedback with us. So sorry to see that your experience wasn't a great one. Rest assured that when you subscribe to our regular Monthly plan, we charge you only once. In case if you decide to upgrade to a higher plan (2 or 3 products a month), we charge you the difference of the new plan. If you're interested, our Team can look into your account's billing, clarify everything for you and make sure that everything is correct! Also, we apologize for the incorrect response that you received from our automatic system. Our Customer Experience Team, comprised of real human agents will be very glad to make things right. You can always contact us via [email protected], send us a PM on Facebook or any other social media platform, and one of our team will be happy to assist you ASAP. We will look forward to your message! Thank you ahead.
I thought this would be a nice way to sample perfumes but I was wrong. Any product I selected to ship would not be available last minute. This happened twice. Both happen to be perfumes, which I was really excited about. Instead, of allowing me to pick as a replacement they just make the decision for you with no input from you - like zero opportunity for input. That's just piss poor customer service. After three months, I canceled my subscription. They also make it really tricky to cancel your subscription and asked 6 times in a row - Are you sure?
You have to make a request to cancel. It's crazy. Also, be prepared to wait three weeks to receive your chosen (if you get what you chose) products. The main thing is products never seemed to be available and it was frustrating.
Hi Charlie, we apologize for all the inconvenience caused during your time with us. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. But usually, we do run out of Limited Edition products due to high demand. In order for you to have more control over the items you receive in your monthly order, please remember to modify your queue prior to your billing date each month. We forward all shipment information to our warehouse for processing after that, and we are unable to intercept once your order has reached the point of processing. That's why we encourage customers to fill their queue with as many items as they wish! Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, & because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. But we're always working on bettering our shipping times. Let us know if you have any other questions by emailing to [email protected], we're here to assist!
VERY difficult to cancel. Email, wait for reply, (3 weeks in my case, day after next billing, lol).
I just had to dispute 2 random $216.00 charges from Scentbird on my card, 3 months after I canceled. My bank did some investigating, they had been double charging every month the entire year. We combed through and found a bunch of small charges that were overlooked. Turns out, many people have had these same issues. Scammy company. I will change my debit card # if they continue. Shame on you, Scentbird.
Hi Marie, we're very saddened to learn about your experience. Kindly note that Scentbird is a monthly subscription service and all of our plans automatically renew for as long as you are actively subscribed with us. Renewal occurs each month at the end of your subscription cycle, so that is why you had been charged. But rest assured that our Customer Experience Team is always here to assist you with canceling your subscription for you! You can always contact us through Instagram DM, Facebook PM, or email us at [email protected] and one of our Team members will get back to you at the earliest convenience. Thanks!
I never got my package. I let customer service know that although the tracking said it was delivered, I received nothing. They replied with, " I see it was delivered, check your mailbox" bro of I didn't check I would not have emailed. Then they said wait a couple days. Its been a full 7 and no package. Sent another email 4 days ago, to no response. Then again 2 days ago still no response.
Hi Kevin, so sorry to hear that your experience with us wasn't as smooth as it could've been. But we see that one of our Team members, Agent Alex on July 26th and sent you a replacement for your lost order. Hope you'll receive it safe and sound this time. Also, we're also sorry for our delayed response time. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. Thank you for your patience!
You literally have to email their customer support to cancel your subscription. Its 2022 there should be a one click button option to cancel your subscription. The lil bottles don't last very long and if you don't specifically pick out your scents ahead of time they will send you the worst of the worst scents that no one wants.
Hi there, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Rest assured that our Customer Experience Team is always here to help you out and cancel it on your behalf. Just email us at [email protected] and we'll help you out asap! All of the products that we offer are 100% authentic. Scent longevity depends on your body chemistry & physical activities within the day. EDT normally lasts between 2-3 hours, whereas EDP lasts for around 4-5 hours. And if you don't like a certain fragrance, we send (1) courtesy replacement for disliked scents. But you are welcome to fill your queue with as many chosen items as you wish!
Stay far away from Scentbird. To cancel your subscription, the website states that you must send an email to *******@scentbird.com. They ignore your request and reply with an email requesting your reply if you want to pay every two months. If you don't respond, they will continue to bill you. This is shady and illegal. Once written notice is given of your desire to terminate the subscription, that is the END. It requires no further response. If you don't respond they will continue to do automatic withdrawal and then you will have to dispute the charge with your credit card company and possibly PayPal. STAY AwAY FROM SCENTBIRD. I have warned you as have others.
Hi Susan, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription! You can always contact us through Instagram DM or Facebook PM, or email us at [email protected] and we'll be there to assist. We appreciate your feedback though, and will share it with our Team for review.
I ordered Prada L'homme L'eau and it had a $15 upcharge on top of the $15+ they charge monthly. I was under the impression that the scent was "premium" just like they had advertised it to be but IT IS $105 AT MACYS! I found way cheaper as well. Not only is there an upcharge, its not a $5 or $10 upcharge, they thought this scent is worth a whopping $15 extra dollars. I paid for a third of the 3.4 oz bottle and am receiving less than a 10th (. 27 oz). I have ordered many times through both scentbird and scentbox and I am DEFINITELY never recommending scentbird, especially when there are amazing sites like scentbox that actually price their fragrances decently. 0/10 DO NOT GET SCAMMED!
Hi Trent, sorry to hear about the negative impression of our service that you have. Some premium items do require an upcharge from $5 to $15 to the regular subscription cost. But rest assured that to be transparent with our customers, the upcharge is visible and flagged when adding a premium product to your queue so that there’s no confusion. The upcharge also appears on a product's description page. But we always appreciate customers' feedback and we'll make sure to forward it to our Team. If you have any other questions or suggestions, feel free to contact us via [email protected], we're here to help!
I got a subscription through scentbird, was charged twice for it, and then recieved nothing. So I cancelled my subscription, and the next month my subscription was active once more and I was charged. So I cancelled it again, and again, and now I have been charged 3 times and received nothing, and have cancelled three times. More than that, when I emailed and messaged Scentbird, I was told there would be no refund, and then promptly ignored. I have involved the police in this matter.
Not worth it. Don't give them your money or information. I will be suing this company.
Hi Mickey, we're so sorry to hear this :( Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via [email protected] and we'll get this taken care of right away. Thank you!
I never received my very first and now, my definitely, last order. Was excited about all the scents but my June order is floating out there somewhere and it's almost July! Nope!
Hi Jennifer, so sorry to hear about your experience. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. In case if your shipment arrived empty or leaked, we're absolutely happy to send replacements ASAP. You just need to contact us via [email protected] so we could help you out
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan, we're so sorry that you didn't receive your September order yet. We'd really like to get more information about this in order to rectify it! Do you mind sending us an email at [email protected], or contacting us via Instagram or Facebook, so we can assist? Thank you, Susan!