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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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They give great products to try for a great price I love the suggestions and different options I can use
There are a lot of great options but wish there were even more brands and fragrance choices! Please bring Pamella back!
Hi Brooke, thank you for sharing your feedback with us! We're always in the process of extending our scent selection! ❤️ In the meantime, you can request the fragrances that you love (which we don't have) here: https://www.scentbird.com/request We'll be looking forward to hearing back from you regarding what brands would you like to see in our assortment. Thank you ahead!
Money was taken off my card for scentbird the beginning of November for the month of October, the scent that I selected was in my quest for over two weeks. I sent out a number of emails trying to see what the issue was, which no one really informed me on what the issue was until I dmed someone on Instagram. Then I was informed my order wasn't sent because they ran out of the perfume that I selected but instead of just moving on to a different scent that I did select they opt not to send it. Now when I wake up this morning to see what was going on I have nothing being processed for the month of October nor being sent out to me but I was charged for it. This is very dissatisfying and what makes it even more upsetting is that there's no one to talk to you just got to hope that they keep up with sending emails and hope they address your issue... this is very disappointing especially when you look forward to getting your perfumes for the month
Hi Rochelle, so sorry to hear about your experience with Scentbird. First of all, we apologize for the delay in our email response. A greater number of emails have been sent to us recently, and our team has been working hard to respond to each one as quickly as we can. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. We appreciate your feedback and definitely will use it when bettering our service. We don't offer phone service at this time, but please know that we're actively improving our communication. Please email us at [email protected] if you need any help or further assistance. Our Customer Experience Team will be very glad to help you out!
First time buyer. Scentbird took my money. I never received the perfume I ordered. That let me know never again! I try to email back but they don't want to help me! Money lost! God will give back.
Theresa, in Houston Texas
Hi Theresa, so sorry to hear about your experience. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders in case we received a customer's query. Could you please email us at You [email protected] or DM us through Instagram or Facebook, so we could make sure we received your request and assist you accordingly? Thank you ahead!
Sometimes u wait up to a month over the time expected to get ur monthly order. I had an October scent come in at the end of November so they missed one month saying they will give me 5$ off no refund for my month that never arrived.
Hi Calvin, we are very sorry for all the frustration caused by our processing and shipping times! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team ❤️ Meanwhile, feel free to email us at [email protected] if you need any help. Thank you.
If you are having a hard time cancelling your subscription, I recommend reaching out on IG. I got a response within the same hour.
Hi Jess, thank you for your review! You're correct, our Customer Experience Team is always here to assist you with canceling your subscription via email: [email protected], but also through our social media channels: through Instagram DM or Facebook PM. Our CX Team is there to help you out as fast as they can. We're sad to see you go, but we'll be looking forward to welcoming you back some time in the future!
I have tried to cancel my service twice and the first time I was told it would cost me $39.00 to cancel and second time I was told it would cost me $37.00 I was going to cancel because I am on a fixed income and money is tight right now. And if I can not afford $16.95 a month right now I can't afford $37.00. I have been getting scentbird for over 2 years and I was only going too cancel temporarily so I could get control of my finances. But if it is this hard to cancel I am not sure I want it to be temporary. When I first signed up it said cancel anytime it didn't say anything about paying too cancel. So how do I cancel with out paying $37.00?
Hi Kathi, thank you for your review and for giving us a high rating. It is much appreciated! But rest assured that we never charge customers for canceling their subscription, so it's free of charge, and you can cancel your subscription anytime. Our Customer Experience Team is always here to assist you with canceling your subscription for you! You can always contact us through Instagram DM or Facebook PM, or email us at [email protected] and we'll be right there to assist. Looking forward to hearing back from you, Kathi!
I've had minor complaints when it comes to Scentbird (like wishing for environmentally friendly options and options to buy old design of cases) but overall, I LOVE the concept and it helps me try new luxury fragrances at an affordable price. They even have frequent sales on full sizes once I find one I love. Very happy with this service!
Hi Isabel, we're so happy to hear that overall you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
I really enjoy trying different types of perfumes, and you get enough to actually play around with. Customer service was responsive when I had a question. Selection is varied. I recommend as someone who is interested but never got into scents due to price and intimidation. The way you smell can really make you feel better. Quick note: scents interact with your skin, so sometimes something that smells amazing on a friend becomes unpleasant on you, so being able to try, and not just a one time sample, is really nice.
Thank you for your love and support, Hailey! We're so grateful for customers like you! ❤️
My friend introduced me to this site and I was instantly hooked. Then my fiancé got on board too so we not get one perfume and one cologne a month. Not only do the perfumes smell AMAZING and like way more than I could ever afford normally. And it's also so much fun to pick out new scents and see all of the ingredients that go into it. This site is honestly one of the best subscriptions out there. I've never been disappointed by them and will most likely be a lifelong customer. Thank you Scentbird for allowing us lower income people to smell expensive, such a boost of confidence! Thank you Scentbird team and keep up the great work. What you do is just great. Xoxo
Hi Julie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I like the concept but I dislike how it drags to get my product. For example: my September package don't arrive until mid October & I dislike the new packaging. Kinda pricey
Hi Juju, thank you for your review. So sorry to hear about your frustration with our shipping times. Rest assured that our recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). We're working on improving the length of time it takes to receive your order though! If you don't receive your shipment within this timeframe, you can always contact us via [email protected] and our team will gladly assist you further. We totally understand that this change may be frustrating but we will take this as feedback and pass it to the Team. Since we launched in 2014, we have had the same packaging. And while we still love it, we felt a little facelift was in order. Thus, the new look and feel of the new Scentbird. We do hear the feedback regarding the atomizers ❤️. Our cases are very much work-in-progress! We'll be developing and improving them as we gather the feedback so they'll be as user-friendly as the old ones. Thank you.
Terrible customer service, and once you cancel they still try to be sneaky and keep charging your account. And OF COURSE they don't have a customer service phone line. So you can only email them and they never respond. I will literally never use their service again. Im have just recently reported them as well.
Hi Rae, so disappointed to hear that your experience with us wasn't as great as it could've been. Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. You can email us at [email protected] or contact us via Instagram or Facebook. We'll be happy to help you out!
This company is the worse, I got my first order with no problem. They assigned me a second perfume which they selected for me. I noticed in the middle of October that they never it sent out even though they charge my card 4 weeks prior. Mind you another payment was about to come out for October but I never received Septembers perfume. I reach out to CS and they told me the perfume was out of stock. Mind you they assigned the perfume to me and never reached out to let me know it was out of stock just held my account pending while still charging me for something I never received. I asked Alina why would they assign a perfume if they don't have stock. It's 2022 you should have a back end system to catch those things especially since your system selected it for me. Of course she didn't have any answers. They told me they would send me out a new perfume as soon as possible mind you this is still from September It's now October 23rd and I still have yet to receive my perfume from September. I spoke with the CS rep 8 days ago and still no tracking numbers for this perfume. The worse company I've ever come across. Horrible practices. I don't understand why they even have people sponsor their company when the obviously can even handle the customer they have now. Would not recommend this company to anyone. I told Alina if this wouldn't get handled in a timely fashion I would be writing reviews everywhere. I guess they still don't care.
We appreciate your honest review and we will definitely forward your feedback to our team, Monica! Some orders experienced delays as we had low stock availability for some fragrances. We truly apologize for the situation as we did not anticipate the high demand for certain fragrances and our team is doing its best to have these stocks available for everyone. If you ever had an unpleasant experience with us, we hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly.
This is the worst! They know it too. Making canceling your subscription a five step process. I hope they get a SENSE to F-Off. This company will not last. No one needs a new scent every month. Stupid and who ever supported your pitiful excuse for a business. Lame AF
Hi Christian, we apologize for any inconvenience caused! Our cancellation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to email us at [email protected] & we’ll be glad to help out and cancel your subscription on your behalf.
I love e this company and the perfumes you have to choose from are amazing. This is great for spoiling yourself and for a gift to anyone.
Hi Lauren, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
I was really thinking that Scentbird could be a game changer for me trying out new luxury perfumes.
When the package arrives, I was greeted with an empty case and some greeting cards with no perfume. I can't believe falling to hyped up per month subscription basis for fragrances.
Hi Denzel, we’re sorry about the leaked fragrance & we understand how frustrating this is! Rest assured our QA team is doing its best to investigate and do preventive measures to avoid fragrance vials from leaking and being damaged during the shipment process. We're always here to help you by sending you replacements for the leaked vials! Just email us at [email protected]. We’ll take a closer look and follow up with you directly. Looking forward to your message!
I have been more impressed with Scentbird with each month of my subscription. Between the interactive quizzes on their site to determine your scents to the information filled sections on their site about each individual fragrance, they truly care about the customer! The 5 scents I have received already all appeal to me due to their specific details about each fragrance so you know which specific tones you enjoy. I have ventured out to their other brands, Deck of Scarlet, good habit, Sanctuary and Confessions of a Rebel, and haven't looked back! From the focus on the environment to personalizing individual preferences, Scentbird is truly the future of companies!
Hi Audra, thank you so much for your 5-star review! We really appreciate you ❤️
Some elements of my last order were damaged or bottles not full. I have contacted the team, sharing pictures, many times with no success.
We apologize for not getting back to your requests, Sonila! Rest assured that we always send out replacements for all damaged or leaked fragrances. If you're having trouble heaving back from us by emailing [email protected], do you mind contacting via our Instagram DM or Facebook PM instead? We'll be very glad to fix the problem for you and send you the required replacements. Looking forward to your message!
I don't think the amount of cologne that is sent is a 30 day supply. Seems to run out quickly and I use it sparingly.
Hi Michael, this is not right at all! We say it’s a month’s worth as each Scentbird-sized vial has been trialed to hold 120 sprays minimum, which is enough for 4 sprays per day for 30 days. All of the products that we offer are 100% authentic. Therefore, the scent longevity of our fragrances is exactly the same as of the bottle versions and depends on your body chemistry & physical activities during the day. Eau de Toilette scent (EDT) normally lasts between two to three hours, whereas Eau de Parfumcents (EDP) last for around four to five hours. We'd suggest you make sure you place your vials in a cool, dry place to avoid evaporation. We'd also encourage you to tighten the vial top before putting it in its case to avoid leakage. If you ever face this problem again, please contact us at [email protected] & we’ll gladly send you a replacement! Thank you for your message, Michael!
I have been using Sentbird for about 4 months and I am not disappointed. The perfumes smell last on me all day and the bottle lasts me longer than I expected I usually use scent bird bottle everyday. I am always excited to get a new perfume personalize how I like my scents.
Hi Yosse, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your love and loyal support, Heather ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.