ScentbirdReviews 988

Scentbird's price and subscription plan are expensive. Being overpriced compare to other businesses, i would expect better customer service. However, the customer service can only help you cancel the subscription ( never a refund) they are quick on charging customer but very slow on responding customers with concerns. The experience is so bad and I just want my money back while they are processing my order (not shipped yet) I don't want any products shipped to me, they can keep it, I just want my money back.
Used the promo code for 50% off first month but the promo didn't work, have to pay full price.
Accidentally subscribe for 2 products per month, thought they gonna upgrade it the following month, but they decided to put it on active immediately and withdraw money from my account in 1 second. Contact to ask to cancel the plan immediately after being charged, but they said no 3 days after the request was sent, and the order still processing (not shipped)
Also they only sent me one bill through email which is 9.33$. I have to look at the bill through paypal and notice being charged 3 times.

So far I am pleased with this company. I like having many scents to choose from. Thank you Scentbird.

I have been pleased with the product and customer service I have received but they did change the case of the subscription bottles and I prefer the old ones. I have also heard it's hard to cancel your subscription.

Before I subscribed I really didn't know anything about colones and different smell profiles or even I what I liked,but after a while of testing out different smells and such,it definitely helped me figure out not just what I like to smell like,but also a verity of different scents of occasions and just new brands to look into and maybe save up for.for the price it really is worth it and even if you ever cancel you at least have some good scents to live off of until you explore yourself :)

I've worn the same three perfumes my entire life so this has been the perfect way for me to discover new scents. I haven't had any trouble with my account or receiving products. I was ordering one per month and have increased it to two now. The quiz you take to find the scents you prefer is very accurate and it helps them choose a perfume you may enjoy if you didn't pick one. I love this company and I'm glad I didn't steer clear of them based on negative reviews I read before signing up. I think everyone should do it if you enjoy receiving monthly gifts.

I was a customer for several months receiving 3 scents a month. I decided to put my subscription on hold due to the mounting costs - and only did this because I couldn't figure out how to cancel (they make it really challenging). I noticed that I was charged again despite being on hold and immediately contacted their support email for a refund. They agreed and said it would be processed shortly. When I received the refund it was just for the shipping even though my order had not been shipped yet. I wrote back asking for the rest of the refund and they refused citing some obscure policy. Now this company has my money and I'm left with nothing, no products, no order, nothing. I'm waiting the 15 days until I can dispute it with my credit card company. The concept of the service is cool and the scents are nice but this company feels more like a scam that anything else when you change your mind about subscribing. Beware.

I got charged 9 dollars for the first month they say but, the next day 11 more bucks taken from my account. I messaged everyday for 8 or 9 days and I messaged the day after they took more money. I got answered fairly quickly then asked for a refund and suddenly ignored. I messaged a couple times seeing if they was going to refund still nothing. I messaged on my other email and again answered fairly quickly I told them I wanted my money and cancel the membership and again ignored. I messaged everyday and today got the order and now they won't refund because when it ships to the person sales are final. I sprayed it and it leaks so 20 dollars for a small leaky bottle. I suggest you don't order from this company.

I love being able to get my scent to match my mood for the day. The suggestions are usually really good.

I enjoyed the first fragrance that they sent, but at about $18 per month I can find many affordable options that will last for months. Cancelling the subscription is also a hassle since you can't cancel directly on the website. You have to email them to cancel and will then be faced with long waits from their customer support. Seems predatory to me. I regret trying them out.

It's Scentbird said that my fragrance got delivered into my mailbox but it never did it was not in my mailbox I still have not yet received my order that I've already paid for. I'm leaving this review because I can't seem to be able to get any help on their business phone... I don't know what else that I can do... I honestly wouldn't even give 1 star feedback. Sorry very disappointed.

I really love this whole business model. I don't use perfume super often, so its nice to be able to get smaller portions that I know will last me a while. The website itself gives a lot of information about each scent and it really helps me pick out some wonderful perfumes.

The only thing I don't really like are the new cases. The old ones works amazing, and felt sturdier. The new design is made of plastic, the plunger gets stuck, and its less secure, so I have had the spritzer move so it can get pressed in my purse.

So let's assume that the site is legit and does what they say they do, and I must admit that I think they must be "real" (in a sense) because if they were a scam then they would not be so poorly stocked in the top tier colognes and parfum they claim to have.
Zero Giorgio Armani. Zero Gucci.
Zero Chanel! Between Dolce, Issy Miyake, and Prada they have 4 selections available. Joseph Abboud has a few available on their list. But there is very little to get excited about here. And yet they have any number from Mercedes Benz (seriously, the car guys). And although Michael Kors may make fine clothing, their scents are sorely lacking but are sure enough available aplenty here. I can't be bothered to list the other onissions, let's just say the list of what they do have is much, MUCH shorter than the list of what they don't.

Ive used Scentbird for awhile and decided to cancel. First problem i had is they dont have as big of a selection as they used to. They still have alot of great scents but they got rid of some of the ones I liked the most. The ones they do have that I like never seem to be in stock. They switched over to a new case and atomizer which I HATE! Its made from cheap plastic and looks ugly. The old ones were way better and actully felt like better quality. They also make it very hard to cancel your subscription. Ive reqested it be cancelled twice and am STILL waiting. I will be switching back to scentbox. Much bigger selection, they send a NEW case with every order and in nice colors. Another thing is, Scentbird is charging to much now. A vile of cologne doesnt cost 34 dollars, premium or not. They use DHL for shipping, which is one of the WORST and slowest shipping methods they could have chosen.

Im really glad I found scentbird as most fragrance delivery companies didn't deliver to Canada. Their application interface is easy to use and building your profile based on my taste was seamless and fun. I've always loved fragrances but could never commit to buying full volumes so this company allowed me to explore and discover different scents I never thought I'd otherwise try. Different scents bring out a different side of me, and I'm loving it. Customer service has been very pleasant and swift when I had to request for a refund on an error purchase I made. Highly recommend this company.

After receiving 2 monthly subscriptions in a row, I decided to cancel my subscription. The vials the cologne come in are glass and cheap plastic. On just my second order my vial was broken and the spraying tip was busted in several parts. I tried contacting support THREE separate times with zero response. I'm along with most other people who have experienced this website to steer clear.

And not only did my vial come busted, it took 6 weeks to ship, that wasn't 6 weeks after my first box, it was 6 weeks after the expected shipment date. Horrible QA.

I thought they had all kinds of colognes turns out they don't have any but there own generic ones I started a subscription thinking I could try a few but nothing on there list is normal I infact didn't even put anything in my cart and they just sent whatever they wanted and I emailed them immediately and they took 5 days to get back to me and they told me it's already been sent. And it never arrived

I received the product in a timely fashion. However the "fragrance" had very little scent and absolutely NO staying power. Like, you sprayed it on and it was gone in SECONDS. It MUST have been watered down. Cancelled immediately.

Do not do it. I know you're tempted. I mean come on a new scent every month. For only $15 that's amazing right? Except you actually don't get a new scent every month because their shopping sucks. Your shipping might get lost and it'll most likely arrive damaged if by the grace of god it ever gets delivered. I kept emailing them all I get is an automatic response. Bottom line, find some other alternative. It was indeed too good to be true. The good reviews on here was probably paid.

I honestly thought that this was a fabulous idea. I was immediately in. So to speak. I originally chose to be billed on a monthly basis, so should I decide that I wanted out, there would be no issue. Having done so without my knowledge, Scentbird decided to go ahead and bill me for the remainder of the year. Not only was this a problem for me, it was literally 4 weeks before I actually received my first scent. Furthermore, I received a defective item, and requested a replacement. I was told to provide an image of the above mentioned item before they were willing to move forward. I advised that they should be aware of the item that I had received due to the fact that they sent it. Never mind that. No resolution until I provided a photo. Therefore I took a picture of and emailed them. After due process, and several days of waiting the item was replaced. I'm definitely not completely satisfied with the system they use as well as their sales pitch. The pitch does not match the service.

I was initially very happy with this subscription, and ended up placing several orders for full sized bottles that I enjoyed. I was disappointed when only two of the three orders shipped, and one of the deliveries was missing a bottle. The other order, the FIRST one I placed, is still processing in my account more than 2 weeks later. Every day I check and the date gets pushed back another day. I was even more disappointed to find that there was no way to reach out to anyone, save for sending an email to their customer service dept. 5 days after sending the first email I got a response that was incoherent and didn't address ANY of the above issues. I was provided with tracking for the delivery that was already received, and there was no mention of the missing bottle or the order that still has yet to be shipped. My subsequent emails to them have still yet to be responded to. It's unfortunate, because I would have been a good customer, but I am really saddened to see that this company simply does not care about customer service, and will be canceling my subscription and trying a different one. I will also be making a BBB complaint. This is simply unacceptable.
Update: Thank you for your canned response, no I will not chase you down on social media to get assistance. I have been informed that my first order isn't coming- since it's been so long the perfume is now out of stock. The missing bottle SHOULD finally be on its way to me. Fingers crossed. I stand by my review that this company is not worth the headache until they put some effort into customer service.