I've known about this brand since last year and finally got to try it, so glad I did! Their daily looks on Instagram helped me choose the perfect wedding suit. Amazing fabric, unique design, and super comfortable
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A bit skeptical about receiving it on time, However when I emailed requesting the item to be delivered within a certain dead line, I was more then happy to know it would be here. I did receive the item faster then anticipated. So I was stressing over nothing.
My experience was without incident. I was looking for this company to provide me with what they advertised, as advertised. They do just that!
Thank you so much for the kind words! Welcome to our bold family.
Customer support did a great job helping find what I was looking for. Made some great recommendations. Received the tux just in time for my daughters wedding. Highly recommend
Thank you so much! Welcome to our bold family.
Everyone wanted to take pictures with me, they said things like I should be in the fashion show. Iwas at the Phoenix fashion week, looking forward to buying again
Thank you so much for the kind words! Looking forward to seeing pictures!
I ordered black diamonte with gold buckle however they sent me in silver. I had to return the silver and get the golden however my photo shoot which is worth $2000 had to be postponed which costed me almost $1000 more. I tried to explain this to Natalya and Madeline but it seems like nobody cares. Your products are beyond exception however I am not satisfied with the customer service.
Throughout the experience I received great communication. The agent helped me get the right size and expedite the products for delivery in time for an important event. I'm a weird size and every other time I order off the internet the fit, material, and/or tailoring are pretty terrible. I frankly expected the same here... and I was wrong. Great material, quality build, wonderful fit. I'm recommending them to all my friends
Thank you so much for the details! We really appreciate it.
Shipping was fast. Correspondence with the company was great. I expected a lot and was a bit let down by the feel of the fabric and jacket itself.
Thank you so much for the kind words! Really appreciate it. So happy you are happy!
Natayla was amazing! She handled my order with kindness & understanding, as I needed it sooner for someone's birthday. With no questions asked, she expedited my order! Her grace & wonderful customer service is truly appreciated!
Thank you so much for the kind words! We sure will share with Natalya
Quick and easy ordering and checking out! Delivered fast!
Thanks so much!
I'd like to thank the entire Sebastian Cruz team for the outstanding customer service. I ordered in a short time frame, emailed them my deadline, and they assured me they would make it priority have it shipped before then in which they delivered on and then some! The quality of each item and how professionally packaged and neat it all came makes their reputation and brand exceed all others. The suit and shirts are of the HIGHEST QUALITY and fit like a glove- little to no alternations if proper measurements are given! They added in a generous gift of cuff links and a pocket square on my second order for my personal wedding suit…There is no competition!
Thank you so much for sharing! We really appreciate all the details
Great customer service. Amazing product. Didn't know would be in a suit bag!
Thank you so much for the kind words! Welcome to our bold family
Customer service is top notch and expedient They're true problem solvers and have quality quality apparel is how I felt up until this last infraction based on how they handle this will determine if they make it back to 5star. They have been phenomenal for the most part but this last 2 weeks have not been what I've come to know. I'm annoyed
Thank you so much for the love! Welcome to our bold family
Natasha is awesome, I'm glad that she's part of your team!
Thanks so much for the kind words! Natasha is the Co-Founder and Creative Director of the brand. She is very hands on and of course you will get the best treatment from her. This is her baby at the end of the day
Unbelievable customer service! No company has ever been so attentive to their customers!
Thank you so much for the kind words! Means a lot to us
My experience was okay overall. Natasha was helpful in processing my exchange. I do have some important comments below which I hope will improve the service:
1) The shipping time was very poorly advertised. It took more than 2 months to receive my items due to factory closures during the holidays. This should be advertised at the minimum. The factories need to be opened during the holidays so that people can enjoy their items and attend celebrations.
2) Prices are high and minimal flexibility with returns and exchanges is an issue. For such an expensive item, shipping, exchanges, and returns should be free. This is important in online shopping.
3) The inability for the customer service representatives to be able to check on orders is very limiting. I'm not really sure what their role is if they cannot assist with the orders.
4) Quality of product was quite good. The items looked as advertised. Nice free hangar and suit cover included.
Thank you so much Zafir for all the details. We really appreciate it.
In regards to the shipping turn around time during the holidays, we in fact have/had multiple ad campaigns both paid and organic that focused 100% in sharing this content. We do apologize if you missed one of those touch points. We always do the best to share this sense of urgency with our customers way ahead of holiday season. If it wasn't for the holiday season, you would have received your order during the advertised time frame.
In regards to returns/exchanges we actually have a partnership with a company called Kover, which allows customers to return/exchange free when they opt into it at checkout. We have this listed in our returns page. Unfortunately there are customers that overlook this or simply do not look at our return/exchange policy/process until they actually want to do so. This makes it mandatory for us to advertise this in multiple touch points during the shopping cycle which we do. Currently its displayed under every add to cart page, returns page and on the bottom right next to the checkout tab in the cart page. If customers make sure Kover is opted in then the return/exchange process couldn't be easier and painless from a monetary standpoint. We offer free returns/exchanges this way. What Natasha did was definitely something that is considered to be 100% "bending our company policy" as she wanted to do right by you
If I could give lower than one star I would. I ordered a suit on Nov 30th and till this day the only thing I received was a pocket square from them. They told me I need to be patient and everything is custom. Today is January 27 and still nothing. Do not buy from them if you need proof I have it to show. I am in the process with PayPal and I won't stop till I get my money back
I placed my order on November 13th, 2021. I have been inquiring about my order and no one has gotten back to me. I have left voicemails and also sent emails to no avail. I don't want to leave a negative review because I really can't rate the quality of the product I don't have yet. However, getting any response has been very difficult.
My rating is only related to the time and lack of communication.
This product is for our wedding and I'm glad we have a few more months before our wedding or we would be in trouble.
The website states the following "The process is quick; 8-12 business days. Shipping is usually just an additional 2-3 business days" but this has not been my experience. It has been 2 months and 11 days and I am still waiting.
I just need someone to return my call or reply to my emails regarding this matter.
I'm really amazed by the quality of the suit. I ordered the size I typically wear and both the suit and the pants are perfect. Both the fabric and tailoring quality are outstanding as well.
Thank you so much for the kind words! Makes us very happy that you are happy
I am placing the order for the first time and I am very satisfied. I recommend the workmanship and material
Thank you so much for the kind words! We really appreciate it. Welcome to our bold family
Fast shipping and quality is good. Respond quick to any issues
Thank you so much for the kind words! Welcome to our bold family
Thanks so much for the kind words! We wish everyone would leave a detailed review like this! When you are ready to place your next order please email us and we will give you a FREEBIE on us because of these details! These reviews really help others manage their expectations, especially when we get a lot of request for rush deliveries. Thank you.