I've known about this brand since last year and finally got to try it, so glad I did! Their daily looks on Instagram helped me choose the perfect wedding suit. Amazing fabric, unique design, and super comfortable
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Bought a full suit with a custom tailored shirt but the shirt was no where near my measurements. Received my suit on time for my party but they were very poor in communicating where my shirt was. Event was in NY I asked them to send it there only if they can get it there on time or cancel it. They sent the shirt weeks after to NY when I was already back in my home town. After a friend ships the shirt to me I reached out to them and they did absolutely nothing about it.
Clear communication, items were as described, and delivered within the stated time frames. I can't wait to see my groom in his BOLD tux!
The absolute best customer service on the planet. The staff could not have been any more helpful and kind.
Thanks so much for the kind words Brad! We really do appreciate it. Welcome to our bold family.
I am so impressed with the Quality of Goods and the Customer Service I received from Sebastián Cruz Couture. They are simply "The Best!"
Thanks so much for the kind words. We really appreciate it and glad we were able to make you happy.
Great day,
I am writing because I am greatly concerned regarding my wedding trousers as I ordered size 46 because of my body build. I am a former football player, and I must get my pants sizes bigger because of my thighs.
A size 46 is normally sufficient for my thighs, however with order it is not. They are greatly tight. It was my understanding that there "4" extra of fabric on the inside of every corner" and there is not on my trousers. I called spoke to someone within a week of placing my order and I was told that someone will call me and I never recieved a call.
I also sent a message about my bow tie and no one has contacted me regarding my request to exchage it for a neck tie of the same color of my jacket.
I am still hoping that someone will contact me.
*******@hotmail.com
*******448
On the trousers inseam theres not, only on the waist. Please email our team directly so we can take care of this. Normally these inquires happen via email so we can keep everything nice and organized in writing. Lots of things get lost in communication over the phone. [email protected]
Trying to do an exchange is like working with Fort Knox. Had to leave a message w a secretary who said someone will call back. All this over a shirt! Come on, get it together.
The one shirt that did arrive was not the correct size and arrived weeks late. The other shirt that I paid for never arrived. So far no response back to my emails.
Shirts are sharp! Get alot of compliments. The high collar of the shirts really are fancy and very attractive.
Love it Michael! Happy New Year! Welcome to our bold family!
My fiancé and I both bought our wedding suits from SC. Could not be happier to be walking down the aisle in these fantastic suits!
Thanks so much for the kind words! Looking forward to seeing pictures! Welcome to our bold family
Amazing clothes and executive staff. Small error in order, rectified immediately.
Thanks so much for the love and candor! Happy Holidays!
Suits are just as advertised! Definitely recommend Sebastian couture for your bold look!
Thank you so much for the kind words and loyalty! Happy Holidays!
The design, quality and materials are amazing! The customer service was good as well. My only issue was the waist size of the pants. They are not standard sizes, and the website states they are True to Size. The size used is the exact circumference size of your waist. I wish it would be more clear. With that said I was able to tailor the pants to fit, but it was a close call with our deadline.
Thank you so much for the kind words! Glad you were able to easily adjust the pants in time! Happy Holidays.
My experience couldn't have been better. From my first order till today they have taken care of my account with the utmost profession and personal, at times, hands on care. Earlier on in my purchasing I was having an issue with sizing. I was granted the privilege of a private shopping/measurement experience as I was traveling to Florida.
The styles, materials, patters and cuts are perfect.
Thank you so much for your loyalty Shawn and kind words! Happy Holidays!
The team at Sebastian Cruz is highly responsive to questions. The quality of the material is amazing. I brought my jacket in to be altered to my exact fit. The long time and experienced alterations specialist said "Oh! This is a nice jacket!" He said it twice. He has probably seen 1000's of jackets in his lifetime. That made me feel good knowing I picked something for my daughter's wedding that was top notched and wow'd an expert.
Thanks so much for the kind words! Really happy you are happy! Can't wait to see pictures.
Having spent over $3000 I received items that were the wrong size. I sent several emails regarding as to how to get them replaced, I have been frustrated with the lack of response from the company. I have also called them several times and was told that the person that I need to speak to was not at their desk? I then called again and asked to speak to a manager to address the issue. Again I was assured that my concerns would be escalated. Two days later I am still waiting to hear from the company. One would think for the kind of money they charge, they would get right on this issue. I was sadly disappointed at the quality of the clothing and most assuredly found their response to be second rate. They request that items be returned within seven days from delivery. They also request that you get a RMA from them prior to sending back items. I received my items close to Christmas and understand that things can go awry around this time of year but this is ridiculous. They should have responded by now especially after being told that my concerns have been expedited and that someone would contact me shortly. An aside note: I do not wear belts and asked that no belt loops be on the trousers and that suspender buttons be added if they were not already. As you can guess, these concerns were not addressed since I received belt loops and NO suspender buttons. I was not aware that I had a choice between buttons and French cuff. I wanted French cuffs but was sent only one. Also asked why I was charged $44 to ensure delivery when that was not specified before I ordered. I asked about that and was promptly ignored as well.
The suit finally came 1-6-23 I order it 9-16-23. I no longer need it so I requested a refund.I am hoping for better service than the original order. The suit looks amazing. But I paid full price and its not worth $2600.00 dollars to sit in my closet.
So I hope they do the right thing.
Please send a return label via email to order #*******
Just okay. They advertise that the suits have 4 inches of extra fabric in the seems intentionally so that you can take your pieces to be tailored without worry. Took to the tailor there was absolutely no extra fabric in the seems.
There's definitely extra fabric and we are always more than happy to send you more upon request. Thanks for the love! We definitely always strive to respond as quickly and as efficiently as possible. Welcome to our bold family! Thanks for your honest review.
My experience was great Sebastian Cruz meet my expectations
It was good everything went well no issues thank you
Thanks for the love! We look forward to seeing pictures!
Bought a Suit for my wedding. Never came in time had to buy another suit in store. My suit came same day of my wedding but unfortunately i got married at 8am and suit came at 10am. Got here 12 days late than the time frame. They didn't want to correct it and get the suit back and give me my money back instead they told me to buy another suit of the same add SEEL so they can take give me the refund for the first order and then sebastian the refund for the second. (Something that doesnt make sense, why would i need to buy another suit to get a refund and a return label for my first order. Open a claim with my credit card but didn't get a refund because i need a return label which sebastian cruz couture never provide because they didn't wanted to correct their mistake. I even told them days before getting the order shipped to cancel it because it was too late now to get the suit and make any changes if it didn't fit me right. Short story i would never buy again from a company that wont fix their mistake and literally make me paid for something that came in late and i never got to use. Suit is still in the same box i recieve it brand new never worn. HORRIBLE CUSTOMER SERVICE AND HORRIBLE EXPERIENCE!
Thanks for the love! Looking forward to seeing pictures! Welcome to our bold family