SavviBuyReviews 329

I like many others were promised delivery by a moving deadline and they kept me strung along... a very sophisticated operation to take money all the way up to christmas and then disappear. I feel very stupid and my son will be really upset on christmas day.

All i can say to others is contact the police and trading standards and maybe they can been tracked down. If not, i believe in karma and they will get their comeuppance some day.

How convenient is it that you can recieve an email stating that you will recieve your package by December 23rd, right in time for Christmas, BUT NO TRACKING number? I am now sitting at the office "waiting" to see if it shows up as it is the "BIG" gift for my kids, while everyone else is already gone... BAH HUMBUG! What's even better is that they have already charged my card, and you cannot find this item within a 300 mile radius.

Ordered hatchimal in November with a early December delivery date. Follow up e mail blamed couriers being busy due to Black Friday... what a load of bollocks. Received e mail Tuesday saying order was being prepared and would be delivered today (Friday)... didn't arrive, why am I not shocked. I guess the customer service is closed until after Christmas having creamed the money out of all us mugs. I am reporting this SCAM to trading standards as should everyone else and put these scumbags out of business

I purchased an Apple Watch on 30 Nov, it was due for delivery between 13-15 Dec. I had no delivery or tracking number by 16 Dec, Savibuy told me not to worry there was a slight delay due to Black Friday but I would have my order by 21 Dec in time for Christmas. I continued to chase this by email as you can't get through to them by phone, I was only given general statements, nothing personal to do with my order. I was eventually guaranteed my order would be with me on 23rd Dec for Christmas, still no order.

I have had to go elsewhere and pay for a replacement item at greater expense and I have still not had my order or refund as requested. I will now have to try and get my money back through my credit card.

I really awful company and deplorable customer service

I ordered 2 'Fitbit' wtaches for my brother's boys CHristmas presents on Dec 18th. SavviBuy confirmed by email I'd receive them by Thurs 22nd. They then emailed again on Wed 21st saying they'd be with me Fri 23rd guaranteed. I've stayed in all day but no delivery. Tried to phone them but the system gives two options: 1 says "everything will be delivered on Fri 23rd but as some couriers have let us down that may be Sat 24th" (too late, I'm going away in the morning). Option 2 asks if I want to cancel, and if so I have to email. So basically you can't speak to them. I can't track the item as the 'confirmation of order' has no tracking number and when I messaged them through their website it says they'll get back to me within 48 hours. That's too late. I messaged them through Facebook too (Facebook's stats say they typically reply within 1 hour) but my message isn't even showing as read.
Looks like I'll have to re-buy on the High Street tomorrow - if I can! - and then hope I can get a refund from SavviBuy. Not sure what happens if they then deliver after Christmas... can I then return the items for a refund?

Ordered my item in november. Didn't arrive. I contacted them and they said there had been a back log due to black friday. Item didn't arrive for weeks so I asked again. They assured me it was on its way as they'd now secured couriers. Item didn't arrive. I asked for a refund and they then 'assured' me that my delivery date was today and I would have my item. Item didn't arrive.
Called them and got an automated message saying it will arrive tomorrow. WHATEVER!
Im not able to now go out and buy a replacement, they have my money, I have no item... so it looks like hubby won't be getting his present.
I feel totally robbed. I can only send sympathy for anyone else who has lost money to these crooks also.