Sarah AshleyReviews 171

I ordered $355 dollars of items from Sarah Ashley. Their website says they are in LA and that they offer returns if not fully satisfied with the purchase, so I thought no problem, I can return anything I don't like. First of all, they are NOT in LA. The items shipped from China. Secondly, when they arrived, everything was 2 sizes too small. When I reached out they offered to exchange the items and I had to clarify multiple times I wanted to return them. They then said they only accept defective items, which is clearly different from their return policy. So now I'm stuck with $355 of merchandise that doesn't fit. Oh, I also ordered a bag that had visible glue on it. It looked like a 4th grader bedazzled it. This place is a total scam, DO NOT PURCHASE.

Your service r really very very bad not helpful plz don't use this product and services I am not happy

This is a great website. I love their fast shipping and the quality of clothes they provide. I strongly recommend this company for all your business needs.

(1) clothing smells rotten
(2) items are all poorly made, asymmetric, ill-fitting
(3) customer svc and returns are a joke - with emails requesting further information and photographs to process a basic return

I tried thair servic very awesome. I bought a designer clothing for myselt and it look gorgeus on me i really loved it. I am very satisfied with their products and service

I'm really satisfied with the quality of the shoes I recently received and timeliness of receipt of the shipment. Great service and quality as always.

This store has quality products with great prices. I appreciate your company and service and highly recommend for quality products and great service.

Sarah Ashley official's products is very good. The product is high quality with reasonable prices. I am very satisfied with their services. The delivery of the product is too fast. I recommend everyone to use their products.

I love all Sarah Ashley official's products, high quality with reasonable prices, and I have good experience with their delivery service. I will definitely buy again from this store. Thank you so much, keep it up!

Some days ago I have done my 1st purchase from sarah ashley and I have to admit that the product quality I have got from them, I did not get these qualities of product from many famous brands

Now just I received my Sarah Ashley purchase. It delivered to me timely and the product quality is amazing. It's service is very good and timely.

I have tried their clothes and trust me it's just awesome. Very good material used. The designs are too good. Very comfortable to wear. Their customer service is very good. They helped me a lot. Their politeness is really good. Overall highly satisfied

Dont buy from them. They sent me the wrong item in december. Since then Im waiting for the right dress or à refund and its been 3 months now and they dont give me anything. Im writting them everyweek! They are just scammers. And by the way its chineese product resselling. Very poor quality and very pricy for something you ll never get anyway. Oh yead and they've blocked me on facebook because I was commenting. What a joke.

I am from India and I already buy some product from this site and they are really amazing.the product quality just very good and very much cost effective. Their website UI is very user-friendly and customer service is one of the best in the business. Overall I have some awesome experience.

There are a lot of bots on this page raving of good reviews that probably work for the company! This company is not reputable! I ordered 2 dresses. It was over 30 days before I received a tracking number and it was bogus. Within the 30 days I emailed several times because the phone number does not work. No one every responded. I then went to social media and saw numerous comments about the same issue I was having. I made my own comment and within 2 hours it was deleted. I magically received a tracking number in my DM that was still bogus. The dress magically appeared in about 2 days. Ordered an XL. It was a medium at best. No garment tags, no valid return address for me to return. The return policy on the website says to email them first before shipping. Of course, because they don't answer email. It also says all tags must be attached. There were NO TAGS upon receipt. The return address is invalid, so how could I every return? This is a horrible company with horrible customer service!

Terrible experience with this retail store. Potential customers beware! I ordered a dress in size extra large, I wear as US 12. Before placing the order I ask the rep if the item was eligle for return. The rep said YES (and have this conversation in text message). The dress is way too small so I requested to return it. I was then told I couldn't return it because I purchased the item on sale. Note, the rep gave me a discount code to use for the dress then proceeded to tell me I could return it if not completely satisfied. The discount seems to be a nice gesture but is actually a discrete bait and switch to lock customees in if they are not satisfied with the product.
I'm very upset. Save yourself the hassle. Do not buy from Sarah Ashley.

I ordered two jackets from Sarah Ashley and they took 8 weeks to get to me. Once received, they were so tiny and I ordered up 2 sizes. I wanted to return them and they told me they don't except refunds contrary to their website. When asked why it states on their website that you can return and get a refund, they said their computer people were having technical issues. THEY LIE, CHEAT & STEAL YOUR MONEY! DO NOT BUY FROM THESE PEOPLE.

I bought navy blue blazer for £89 and received Electric blue blazer, wrong colour, no tags at all. Delivered from chine. I am trying to return my item, but they are saying it's impossible as I got it on sale. It's a beautiful photos on the website, but products is a very bad quality.

I sent back the item to 214 Karins Blvd per their own instructions. Delivered to Townsend DE on 2/12/2022. They decided to forward it on to Middletown, DE and Paypal is saying the address I returned it to is not associated with the company.
Today is 3/30/2022. No refunded. THey say it's because I didn't provide valid Paypal acct to refund to. I sent it to them twice. 2 different accounts.

Sadly, I share many of the same sentiments expressed from other customers of Sarah Ashley. I am so sorry that I ever ordered from this company. First, they never sent me any tracking information about the item that I ordered - it just showed up one day. When I received the item I discovered that it was sized way too small. Initially, I wanted to exchange the item for a larger size but that became such an ordeal I finally just asked for a refund. When I attempted to return the item, they immediately began giving me the runaround. Now, 5 months later, I still have not received my refund and I am frustrated beyond belief! This feels like a scam organization!