SamsungReviews 1,382

I recently bought Samsungs highest quality 85 inch TV with a reg price of $6200. After a few weeks the remote no longer would charge via usb or solar. I spent hours getting the customer service department the numbers and information they needed. They said they would send me my replacement remote immediately and I would expect it in a couple weeks, tops. After not receiving the remote I tried several times to get through to them, being on hold for hours. Finally I got through again and the rep was a lot less helpful but would look into it. A week later I received a call saying they have decided to reject my claim for my remote. After they told me they were sending me one. Keep in mind this TV retails for $6200. I have decided to reach out here to tell all, about my terrible experience with Samsung. Buyer beware!.

Purchased brand new Samsung French Door Refrigerator Nov 23 2022 and bestbuy took 2 weeks to deliver it instead of the 3 days promised From Nov.until Feb 3rd 2023 this refrigerator maintains a 48 degree in temperature instead of 35 to 37. It doesn't work. It's an 1800 paper weight and Samsung can't get any techs out to diagnose it or repair it. They never call or respond to me I r Samsung. They contacted another company that called me to say they will fix it if I pay them 125.00 diagnoses fee,a service call fee plus parts and labor all paid by me cause Samsung doesn't pay, too slow to pay and always shorts them so they are out. Samsung says to reset it 3 times by unplugging it an hour each time. That didn't work 1800 and over a month and my brand new very expensive refrigerator spoiled 575 worth of food. The refuse to replace it even after they stated they would because a technician has to come diagnose it but they can't get anyone to do it in a month. Credit card company says they will charge it off cause bestbuy and Samsung sold me a Lemon, a defective product and they refuse to make it right! Today they want another 2 weeks from me to try ubreakifix. I called 14 locations and all they fix are Samsung PHONES NO APPLIANCES! STAY AWAY FROM SAMSUNG SO YOU DON'T HAVE A STROKE OR HEART ATTACK DEALING WITH THEIR CUSTOMER SERVICE, WARRANTY, EXCHANGE AND REFUND DEPARTMENTS. I'M GOING TO GO BUY A GE, WHIRLPOOL MAYBE LG. COMPANIES THAT ARE KNOWN FOR APPLIANCES AND NOT JUST CELL PHONES AND MEDIOCRE TVs that don't even have Dolby vision!

Been a long time customer with all my tvs, appliances and phones just recently started having issues with the black screen on my zfold3 which wS still covered under the one year manufacturer warranty I took it to Best Buy and had them look at it said it would take a month to get parts so I called Samsung directly and they told me to mail the phone in and I would have to be without my phone for at least two weeks I told them they were crazy just kept giving me the runaround for an hour on the phone with resolution. That was the last Samsung thing I buy time to switch to an iPhone.

I've bought a Samsung galaxy s22 ultra last April now it started giving me problems with changing and some other issues so I called customer service the did all the trouble shooting on my phone and that didn't help so the asked me to take it to a nearby samsung authorized place, I went there stayed their for over an hour then they said your phone has a motherboard issue and we can't fix it here call samsung customer service again
I went back home I called them again now they telling me to send my phone back to them via mail to fix it.
I am very disappointed I still have warranty on my phone until April 27 2023
Why won't you just send me a new phone and take this one back.
It's very sad how they treat their customers.
I am definitely going back to apple

Samsung NZ customer service is a joke.

Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes.

I have been waiting over a week and still nothing.

My issue is one shared by many S22 user, the persistent Secure Folder notifications that you cannot turn off. It is all over the online forums - it is a known issue, but they still haven't dealt with it.

I fear it is the end of Samsung as a prominent company in this space and I am looking to move to Apple, after being a loyal Samsung fan for 15 years.

$#*! Samsung the Z flip 4 is Dog Water I bought it and second day dropped it with a case and it broke the hinge. IT COST A CRAP TONE AND IS SLOW GLITCHY AND BRITTLE ITS BROKEN 3 TIMES SINCE. NOW I GO FOR TRADE IN AND THEY SAY $#*! YOU. NO TRADE IN CREDIT. I spent 7 hundred just fixing the phone for the first time ever. I phone is cheaper. NEVER GOING BACK SWITCH TO iPhone guys. $#*!ing Bull$#*! $#*! Samsung. They trying to say own its worth the upgrade 812 dollars before Taxes.

Samsung Is a scam! They don't follow through with being covered by warranty and will say it's your fault. I have the z fold 4 wasn't even 5 months old and I went to open my phone one day and there was a white line on the screen and green line going down the middle. Mind you no cracks or anything in the screen and got out right told that I broke it intentionally by dropping it. I was very careful with the phone. Also never opened my phone useless I was using it for work and needed a bigger screen

I purchased a Samsung a13 in Nov 11,2022 only to have the device suddenly stop powering on after 25 days. So we sent to Samsung for repairs and they replied that the motherboard burnt out and it would cost $161+ change to fix that the motherboard is not covered under there warranty. Phone burns itself out in under 30 days cause of poor craftsmanship and it's not covered under warranty is pure B.S. There customer representative was very very rude. I no longer recommend Samsung to anyone and I'll never purchase a samsung product ever again

I bought my sister-in-law a watch and almost immediately realized after purchasing she had an Iphone. I tried to cancel the order the same day but they wouldn't let me despite it not having been shipped yet. When I went to return it they said they only have a 15 day return policy and I would have never realized that a company has shut a short return policy. I already have a watch so I can't do anything with this one that I am now stuck with!

Worst customer service I've ever experienced. Isabelle and Judy were rude and do not understand retail and taking care of the customer. I spend way too much damn money on their products to be worthless.

DONT BUY FROM THIS COMPANY - I bought the z flip 3 within 2 months it started shorting out. Then a month later it completely shut down.
Work stopped - locked out of email because they send a text to verify account no access.
Bank the same and other accounts.
They have held the phone for over 2 weeks and are telling me another 5 days - Unfortunately I will lose my job because of the REDICULOUS process of this company. DO NOT BUY ANYTHING FROM THEM

Samsung should be bankrupt. They rob and steal money from their customers. Their products are manufactured faulty and not fully functional, they are sold to customers under the pretense of a warranty that will be honoured if the product is not working as it should and then waive their responsibility to fulfil the warranty just because you were not the original purchaser, despite this appliance being purchased and installed by the builder of your home in which you were the first occupant and user our your saw agreement. Our dishwasher stopped working within 2 weeks of being installed due to a failure control panel which is back ordered and out of stock and Samsung has waived our right to a refund or repair because we are not the original purchasers. This is a ridiculous policy and we have spent countless hours trying to have the make the situation right only for them to continue to waive their responsibility in making and selling faulty products with the intention that they won't be able to create the parts required to repair it when it breaks and won't honour the warranty to refund. This company should be bankrupt. It is robbing the general company blind. It's disgusting and I will NEVER buy a Samsung product again the rest of my life.

Samsung, no longer gives you a charger with your new phone. After my wife paying $449.00 dollars for her new phone she had to run out and buy a new charger from Target. Now there saying they are going to cut out the USB cable. We'll Samsung is no longer my brand.

Samsung sales person give wrong information on purchasing item, and now for month the keep on saying they will contact me through email with 24-48 hours and that keeps on happen for months now. Samsung customer service is the worst I have ever experience.

(Mon, 16 Jan 2023 23:25:41) Live Agent: I am sorry; as we are on the Live chat, we do not have the direct email IDs;
However, you can connect our Chat or We care (SMS) support and ask for Vincent

And today is thursday

Nick Mahadeo

S22 top-tier phone is built with faulty fingerprint sensor almost never works. Samsung software consistently interferes & slows phone operation down, poor battery life, phone is overrated

Flat out lie on a delivery date. Was promised to be delivered in 5 days and then the day before they tell me that they aren't sure when it will be delivered. They have taken the money from my account and want me to just wait until the fridge is found? This is a scam and would easily be considered theft if I did the same thing to someone else. Would never buy an appliance from samsung again.

WARNING Don't pick a pedestal for your washer that is a different color as Samsung will change YOUR choice of machine color without telling you. No mix and match, I guess that's unacceptable, horror! Out of the box! Even if you did it so it would ship and arrive at the same time as the machines THAT ARE BEING INSTALLED. Then if you try to correct THEIR mistake they won't let you, and they will send the unwanted machines and try to shove them down your throat anyway.

This is a terrible article, don't spend your money on Samsung! I bought this TV, and after 32 months, it broke down. I called Samsung technical support, who told me that the TV has a faulty circuit on the screen and that the repair costs €903. Samsung's response is "according to Samsung's procedures, internally damaged equipment has been subject to external damage and use outside normal standards which alters its reliability". My equipment is perfectly kept and has never suffered any damage. Run away from Samsung, choose another manufacturer!