Sam's ClubReviews 645

Went to return an item I purchased the line was so long, and the associate seem to be doing other things, then helping the customers. Also, looking like they were very tired of the whole situation. No response to customers in line to let them know that they were thinking about us Sam's Club should go to Costco and learn how to set up a return system with friendly people

I went to place a cake order on Thursday for Sunday.I was told no one was making cakes over the weekend. I just recommended Sam Club,saying they have the best cakes.
Even my neighbor was disappointed.

We pay extra money for a membership. No carts. Long lines. It is getting worst everyday. Last year with this membership

The people works at there is rude and they ignore it you, I have to talk to the manager and he is the only one was available to take care us but the rest included the front door ladie, I was a big fan at this store but not more, this happens today 12/10/23 around 2.30 pm

Since they hiring customers service outside usa they never resolve any inquiries
Worst store and terrible customer service

Well I find the products to be generally the same as you can find anywhere else and the price just fine. Really like the meat. However if it wasn't for scan and go I wouldn't even bother. Lines are ridiculous and scan and go gets me out quickly. Cannot beat the gas prices either!

Had a guy from Guatemala as a customer service rep. Young (early 20s), sweet, friendly. Can't get any better. Problem was resolved ASAP. No problems whatsoever with Sam's Club or their customer service. Five Stars

The two guys that's always working just so lazy. I ordered pizza. He said we're out. My thing is that they didn't close until 8pm today. That's not the only time I ran into this problem. It doesn't take them that long to make it. Cause a lady that worked there made me one before. They need somebody in there who's willing to work. The manager needs to be around more often.

I got there 10 min early because I have regular membership I couldn't go in so I was going to stand over out the way and wait when the guy at the door said I can't wait there I pay a membership every year too since when are u not allowed to wait 10 min

If you need to have something delivered, Do Not Use EFW, purchased a 85" TV and I never received it. Look at reviews of previous purchases. They just don't care if you receive your purchase or not. Sam's club should remove their affiliation with EFW. "Sam's club makes you leave a star rating because they deserve 0 rating"

This is the fourth time that I have purchased chips of different types only to start checking out of the store and I get stopped because the chips have not been processed, one other time the gal started throwing my food in the cart like you thought it was garbage, I asked for a manager who came out and said he would talk to her at the end of the shift, laughed about it, and told me to go home and enjoy my shifts, I just renewed my membership and I wish I would've you people are completely disgusting disrespectful of your customers. Once my membership is done this time I will not be renewing,

Al Diaz,

I was literally there with my dad trying to get groceries and he wanted to buy wine the lady lied saying that I(I'm underage) scanned the wine even though I didn't and she said she couldn't sell it to my dad. We told the another lady about what happened and she just blew off the whole situation and told us to rescan it wherever else. She was claiming that my dad was laughing like bro he doesn't speak English he didn't understand what they were saying. As someone who's first language is Spanish I use to laugh or nod when I wouldn't understand something. I thought they were just messing with us but they actually took the bottle away. I'm so annoyed because as a 17 year old I can't say or do anything for my dad.

My family and I were at sams around 1 pm and there were no carts when I asked them if they had any they said no and started talking to each other. Not the first time that this has happened with these two boys

I tried to purchase a 65 inch TV with an advertised free 5 year extended warranty, but when I tried to order it online, it wouldn't give me the option to get the warranty and I had to complete the purchase as an online order. The order estimated delivery date was two weeks from purchase date. I could buy the tv for $1600 anywhere but without an extended warranty. I decided to just cancel the order and called the 800 number. After two attempts and two dropped calls and an hour and a half of wasted time, I used the chat line and was informed that they couldn't cancel the order since it was over 30 minutes since it was placed. This is so stupid. I looked online and the item was out of stock, so I chatted with Sam's.com once them again about canceling the order. They said it couldn't be canceled and the item "should" be back in stock and shipped before the estimated delivery date. Again, a really stupid protocol. I then read online to go to Sam's Club and get a manager involved, so I did. The manager dialed the 800 number and I got to wait 15 minutes to speak with a service representative who told me they couldn't cancel the order and to wait until the item's shipping tracking number is emailed to me and then call them back to cancel the order. Again, really stupid business practice. While in the store, I saw they had 10 of the tv's I ordered with the free extended warranty. I purchased the tv and took it home. I will cancel the online order when tracking information is available. You think they could have shipped it from a local store or something. Isn't Sam's club and Sams.com the same company? And to beat all, they said I don't get Sam's cash for online orders. WOW! So, so stupid!

I ordered a tv on line from Sam's Club on 10/28 and it has been delayed x 4 now in its delivery. I had to find this out on my own. I have not had any communication with either companies and have tried to contact both companies but just get a recording. Trust me, I will NEVER order anything on line from Sam's Club or use the AIT delivery again. I'm really disappointed in both companies.

It's being an agonizing problem trying to pump gas without large amounts of an hold on bank cards. Then corporation says consumer can go into store and get a gas card. Such an inconvenience. When you should be able to used your bank card from the very beginning. No resolution was made when I called corporation just a sorry apology.

After shopping at sams got email for how satisfied I was. Told them had about 2 pounds of untrimed fat on eye of round roast I use for jerky. This went on numerous times after which time they finally instead of leaving less lbs of fat on,just stopped putting out eye of round roast. Now they asked each time why I wouldn't recommend them, I told them you don't have enough profits,you have to make money off of fat trimmings? So the person who at least answered their questions is involved in some petty game playing by some sams club manager because someone complained about the excessive amount of fat let on their meat for profit.

Wish before I renewed my membership. Service has been going down for a while.
People are rude, good an services.
Third party vendors are leaving package outside in the rain.

Hello, at Sam's club they are not pet friendly, I have a service dog and they made me take her out, I am afraid of the crowd of people and someone approached me and when she approaches me someone barks because that is her job.