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Sam's Club Reviews Summary
Sam's Club has a rating of 1.7 stars from 645 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sam's Club most frequently mention customer service, credit card and membership fee. Sam's Club ranks 106th among Grocery Delivery sites.
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Sam's Club, whether on line or in the store, is a great company. But you really need to know your prices before shopping! Just because you see a product you use in a super-mega-gigantic size... doesn't necessarily mean that it is a good deal! Break things down by the ounces or pounds, and see what you really are paying for at Sam's Club! JUST REMEMBER... BIGGER ISN'T ALWAYS BETTER. IT JUST MIGHT BE BIGGER... AND THAT'S IT! BUYER BEWARE... BRING YOUR SMARTS... AND YOUR CALCULATOR TO ENSURE YOU ARE GETTING A DEAL!
Great place to shop, quality products and great pricing. I will always recommend Sam's Club. Also do not forget to get your membership with them.
Been a member over 25 years, I like shopping at Sam's because of the items I buy I make last a long time and the prices are lower then other stores,
I was a sam's club member years ago. Now I remember why I never renewed my membership. My online order on 11/11/17 originally had a delivery date of 11/16. I checked the order status every day and the date moves... now it's 11/29. You're better off getting it in store if it's available. If it's not available in store, just know that you may or may not get your order in time for your planned trip, gift, etc. With my last membership that I had years ago, I was promised that my "in store pick up" order would be available within the day. I ordered that morning. In the evening, 2 hours before store closing, I went to the store to pick up my order and was told my order wasn't ready for pick up until the next day. I just cancelled the order and make the purchase in store. Basically, I wasted so much time ordering online for in store pick up, which was supposed to be ready for me to pick up so I don't have to come and shop. I never renewed my membership because I don't really care for their bad customer service. This year, I decided to give them another chance, hoping that their customer service is better. It is NOT. I ordered my Segway MiniPro on Nov. 11,2017. They gave me an estimated deliver date of 11/16. Then it moved to 17, then 20, 21, 22, 27, 28, now 29. Every day I check, I get a later delivery date.
This explains why every time I actually visit their store, I never have any problem finding a parking spot near the entrance. Their parking lots are always at least half empty every single time I visit them whether it's near opening time, in the middle of the day, or near closing time.
Costco, on the other hand, is the membership I have kept since 2000. Whenever I order something online, I ALWAYS get it earlier than their estimate date. For example, when I order the iPad Pro 10.5 from them on the 9th, I got my order on the 10th even though the estimate was 3-5 business days. With Costco's estimate, I wouldn't have receive my order until at least 11/14. Their customer service is also top notch. That is probably why whenever I visit a Costco store, I almost always have trouble finding a parking spot or wait for someone to leave before I could even park.
Bought 3 Christmas outfits- hope I can return them if they do not fit my girls. They had really cute Christmas outfits last year so hopefully well find something that we all like that fits everyone!
We're not a large family, but find more than enough value to justify the club membership. Prescriptions are a great deal. Love the seasonal offerings.
Always a good buy, fruits are fresh and quality meats, check out is usually timely I leave smiling, staff is friendly and courteous
Sam's doesn't work for me because I'm a single man. And even if I wasn't single, I would not pay a fee to purchase from them. To me, that defeats the purpose of a so called discount. I feel this way about any membership fee store - including Amazon. I have been in Sam's club and I don't think their prices are cheap. You could do just as well, or better, by Internet comparative shopping. However, it may work for those who "want it NOW"
Love Sam's Club.It is a lot like Costco but has different items on sale. The variety is great. It's always clean. My only regret is that we do not have a Sam's Club in Carson City, Nv. Where we live.
The TV worked for nearly 3 years after the repair. Suddenly, wavy horizontal lines, I contacted Visio for guidance. They request some screen prints to evaluate the issue. There eventual response was that it was not cost effective to repair the set. To h. L with Visio, I replaced it with a Samsung. Bottom line, given today's technology, a device like this should not be too expensive to repair at nearly 5 years of age.
I purchased a Visio 50 inch TV (E500i-A0) on 12/01/13. I also purchased a two year service agreement. On Christmas day 2014, the unit began cycling on and off. It will stay on for as long as an hour but usually only will stay on for 2 to 10 minutes. I called Sam's that morning. A very helpful technician named Angle led me through Visio's troubleshooting steps which did not help. He gave me the telephone number of their service provider "Square Trade". Since it was a holiday, they were not open. I called them on Friday, 12/26. While opening a claim, I was informed that they were not the party responsible for servicing my TV as they had taken over the service in March of 2014. They referred me Auserion. I opened a claim with them and was given a claim number and told that a third company "Service Center Team Inc" would be contacting me on Monday the 29th. (That's 4 days without a TV). As of 5 PM on Monday, I had not received a phone call from them. I placed a call to Auserion's Sam's Club Line. The agent told me that Service Center Team had called an left me a voice mail. NOT TRUE, as my VOIP provider keeps a detailed log of voice mails received, as does my cell phone provider. I was also informed that the Service Number that I was given was not valid. The agent provided me with a new number. This after I had tried checking on my ticket at SC Solution Center.com as instructed in Auserion's telephone greeting. I was told to check for the new number at "RMAlookup.com" Each time that I talked with an agent, I explained that the TV needed to be fixed by January 2 for important personal reasons.
Bottom Line, I have been 6 days without the constant use of the TV. Oh yes I can get from 2 to 60 minutes before the system either recycles itself, or quits entirely. All of this has led me to the following conclusions:
1. Don't By Visio Products
2. Don't By large ticket items at Sam's Club as their service providers are extremely poor.
I am seriously considering not renewing my Sam's Club membership as there is also a Costco in town.
Havent had any problems so far except for it com8ng FEDEX. Where I live the fedex guy wont carry my orders to door no matter the size or weight. I have cancer and with the shunt in my brain I am not supposed to lift anything over 5lbs. But I have had to recently due to lack of help from FEDEX
Good prices on many items, though some deals are not that great. And service can be seriously lacking at times - long lines, some not friendly when help is needed.
Ive also gotten very good help there, so its a mixed bag.
I have certain products I buy from Sam's Club. I live too far to drive, so I order them online. Great service, great prices!
This place is a deal seekers dream come true
Cheapest place to buy toilet paper LOL just a problem finding a place to store it all, they really do offer a lot for your dollars
Great deals! We. Will. Shop. There. As much as me possible¡!¡!
Excellent service, support, pricing, etc. I shop at palm desert store often. I have never had a bad experience. When I've had an issue, I am listened to.
True, like Walmart, they seem to enjoy moving what your looking for to another location, but over all if look for sale items online before you go, you can put up with a little inconvenience.
I have had the worst experience dealing with Sam's club.com please do not purchase anything from there not only have I received merchandise that has been damaged it's taken months and months and months to receive anything they have no communication amongst one another I have probly called them over 40 times no 1 knows what's going on they use 3rd party delivery they have no idea what's going on I have damaged furniture that basically they say that I have to keep or I have to take back all of my furniture because they cannot replace 1 part. Never again. Wasted my time and money. If I wanted damaged furniture I would have both second hand.
From the business
Exceptional wholesale club values on TVs, mattresses, business and office supplies and more at Sam? ۪s Club. Shop online, become a member, or find your local club.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members