Sam's ClubReviews 645

As a business owner in Ocala Florida I'm one of many with a business membership at sams club. My current membership is good until 2/19, or so I thought.
It has come to my attention that they are changing memberships. It will be either a basic or a plus. To have the plus membership is now $100. A year versus $45.00 a year. If I want to upgrade now it's $30. More but then next year it's $100. As a result I can no longer shop at 7 AM.
If they want to change memberships, that's fine. I do not feel that it is right to change customers memberships before they come up for renewal. I sent an email to the corporate office - there response. They sent me back the renewal information and said if I wish to cancel I can call an 800 number! Really! Are you kidding me? I responded and explained they never addressed my questions, I'm not stupid I know what the memberships are.
As far as I'm concerned it's more indication of sams club greediness. They've attempted countless times to get me to upgrade. I have no need for an upgraded membership. Maybe others feel the same way so now they want to force it on customers. No one forces me into anything.
Personally I wish Costco would come to Ocala Florida and give sams cluba run for their money.
If anyone agrees with me send corporate an email let them know how customers feel about this change and the way they are going about it.

So, it may seem like a great idea to use your free plus member benefit and have items shipped. It isn't a great idea at all. Head to the store or even better, use a shipping retailer that knows what they are doing like Amazon. I ordered 3 items recently and chose to have them shipped because I didn't need them for a week or so. When the box showed up only one of my items was inside. The box said it weight 24.85 pounds, when I picked it up from FedEx it weighed 3.70 pounds. They also tried to tell me that three large items fit into a 13x11x8 box. One item fit inside. Dealing with their chat to get my items or a refund was a whole other level of ridiculous. Get the item in the store or use a different e-tailer to get your items. This isn't a "benefit" at all.

I resented the Checker's sales pitches and offers in check-out. It took everything I had to not tell the Checkers off. But I knew that they are instructed to molest the customers this way. After several shopping trips, I stopped shopping at Sam's Club. I felt as if I wasn't a human being and customer, but instead a bag of money that Sam's Club is prepared to fight for. Gone are the days when customers were appreciated and the employees were friendly human beings. Now? It's all about extracting as much money as they can, before you leave the store. And their prices aren't much of a deal anymore, either.

So my wife had a leak in her tire and I read about how Sams Club will fix your leak no matter if the tire purchase was through them or some other dealer.
So i sent my wife alone up there and low and behold the tire was unfixable and she would need a new one that would costs$180 a tire.
SAMS CLUB said the Tire was unfixable and would need to purchase a new one but didnt have the same one as her other but could get her a package deal on 4 BLAH BLAH BLAH
I told her to have them put her spare on and leave.
After that she went to Auto Tire up the road where i have taken my vehicles many times and guess what, 20 min later and $20 spent she drove home with a fixed tire And kept what would have been over $700 in our pocket!
AND GET THIS, later after leaving one of the workers had put a note in her car stating if she didnt have a husband that she should call him and left his number!
More worried about hooking up than actually doing a honest job!
AMAZING HOW PEOPLE CAN GO TO JAIL FOR STEALING BUT SAMS CLUB HAS BEEN DOING IT FOR?
Just my 2cents anyway

They delivered the wrong bed and frame to my disabled brother. I tried to get them to send the correct frame and/or change out the mattress for over two months now. This was suppose to be a Christmas present. No exchange. No refund. Nothing! I have spent countless hours on the telephone and emails to try and get this fixed. They keep telling me I will receive a call for the pickup of the wrong merchandise... The call never comes... They stole my money ($1500) -- not including -- delivery charges. This is the worst company ever! Do not buy anything from SamsClub.com. I am now having to get an attorney and sue them to get my money back.

I have tried everything possible and NOTHING. Not even a letter from my attorney worked. They refuse to process a refund unless I drive across town to the store which will actually cost me more in gasoline and time than the refund is worth. So They have defrauded the church out of it's hard-earned funds and created an impossibly difficult 'refund' procedure that ensures they don't actually have to provide a refund.

There is a reason I don't shop at Sam's

I ordered a TV from Sam'sClub.com 11/23 which was to be delivered between 11/30 and 12/1. December 1st came and went no TV. Contacted online support and was told there was a slight delay but it would arrive no later than 12/5.12/5 came and went still no TV. Shipping info online just says "shipped" no delivery date or other details. Called customer service and spent an hour and a half on the phone only to gain no new information. I was told a "high priority" ticket was entered and that i would be contacted with an update. No contact was made so I called back again. The woman I spoke to was extremely rude and told me there was nothing she could do besides give me a refund. I asked if she could transfer my call to someone who could help me and she then proceeded to just transfer me back to the main menu.

So bottom line still no answers, no estimated delivery, no product a week after it was scheduled to arrive. As an added bonus customer service is slow, rude and generally unhelpful. Never again.