Sam's ClubReviews 645

I rented an Enterprise vehicle via Sam's Club. It was a prepaid rental scheduled to begin on February 4,2020 and end on February 11,2020.
When I picked up the car on February 4 I mentioned that I might return it one day early. Enterprise staff said " No problem - we only charge you for the days you have the car." When I returned the car on February 10, I mentioned that I was bringing it back one day early. Enterprise staff said " No problem - we only charge you for the days you have the car."
When I did not see a credit on my card, I called Enterprise. They told me that I needed to call Sam's Club because the rental had been made through them. When I called Sam's Club ( and after waiting perhaps 15 minutes on hold) I was told that neither Sam's Cub nor Enterprise were going to give me the credit that I should have received. They said that it had something to do with the rental having been prepaid but THAT'S UTTER NONSENSE.
LESSON - DON'T DEAL WITH SAM'S CLUB car rental.

Sam's Club offers a credit card through their relationship with Synchrony Bank. Synchrony Bank ONLY offers PDF statement download from their website which prevents the cardholder from using any accounting software that requires something other than a PDF. A deal killer when it comes to keeping track of the books if you're running a business. The 5% credit card cash back rewards was a big reason I shopped at Sam's Club. Unless Synchrony Bank brings their system into the 21st century Sam's Club is going to lose my business.

I ordered 1 month ago and cake for my Father in laws 75th birthday. The employee at the time was so nice helping me with the cake. This past Saturday I called the bakery in Augusta, Ga first thing in the morning to see if my cake happened to be ready. The lasldy on the phone was very rude. She was short and snippy and told me it would be ready at 12. I was fine with that. At 1 pm we showed up and they couldn't locate my cake. AMANDA started yelling at me saying I called this morning and said to move it to Sunday. I explained that no I didn't, that I called asking if I could pick it up early. She proceeded to tell at me saying that is not what I said. I explained that the party was that night a 6pm. She was extremely unprofessional. I was asking her when my cake would be ready and she started throwing a tantrum saying she can't work in this condition with me talking to her.I then spoke with the bakery manager and she made excuses like she told her employees not to take orders 1 month in advance and a lady is coming to make my cake. This was by far the worst experience I have had. People have said you get the customer service at Costco. I guess we will go there now. Shame on you Sam's!

Am a plus member, one of my benefits is 20% off eye glasses. My local and only Sam's Club in Connecticut does not have an optical department. So I called Sam's club customer service, please see the attachment of my call log showing the number I called and that I was on the phone for one hour and forty eight minutes.
My reason for calling was to see how I can take advantage of this benefit that comes with the $100 membership fee. I was hoping that it would of been a quick and easy fix. For example maybe given the option to go to my local Walmart and given the 20 % discount there. Instead I was told to go to Medford, NY. This is thre next closest Sam's club that has optical, I told thre customer service representative that would be a three hour drive one way. He then put me on hold, he came back after 15 minutes that was my only option. I asked to speak to a supervisor, without exaggeration it took over an hour for someone to get back on the phone with me. The phone call started in my home, I was able to dress and load my children into my car, drive 20 minutes to Walmart, do some Christmas shopping, load my children back in thre car and as soon as I got in the car a person came back on the line. I explained everything again to the second person and mentioned that I was in hold for over an hour and just looking to receive the benefits I pay for. After he put me on hold again, he came back to tell me the same thing. Except this time he offered to downgrade my membership since I wasn't happy that I can't receive all my benefits. I kept it for now, but if this is how Sam's club treats their plus members who are just looking to receive the benefits that they were sold on I will definitely return my membership the day before it renews since its 100% guaranteed.
I also attached my membership card. I hope to hear from someone who can explain to me why I have to make a six hour drive to get a 20% benefit discount. The two other clubs that were in Connecticut had optical, but they were closed. Can I suggest that If you're going to sell plus membership and sell people on optical and tires service benefits for plus members, that the only club in that state actually has those departments.

I ordered a Serta mattress from Sam's Club online. I later needed to change the address that I originally put in for delivery, weeks before the planned delivery date. I tried numerous times to get this done. The delivery company, XPO logistics, would not allow me to do that (the address I wanted to have it delivered to was actually closer to their warehouse than the original address by 30 minutes). I spoke several times to several representatives at Sam's Club, and each time XPO Logistics later called, they still had not had the address changed. This was over several weeks! I never took delivery of the mattress. Totally unacceptable. Sam's will lose my membership, as well as the sale of this mattress due to their inability to make a simple correction.

I have been on the phone for literally hours to get a refund on a shattered clock that came to me in November. They acknowledge product was returned. They have told me for weeks that my refund would come in 3 to 5 business days for weeks. Found out today that they were supposed to give me a ticket incidence number and the "back office" was to contact me. This is a simple procedure and this poorly run company has wasted countless hours and frustration. Fine if you want to shop in their stores, but don't use. Com.

Trying to find out if an order for tires has come in. Talked to the tire guy, he said he'd look it up and put me on hold... it hung up. Tried again, he put me on hold... it hung up. Called the member services desk, she transferred me to the tire department... it hung up. Called back... pressed "0", no one answered. Went online to chat... 15 minute wait to chat. Have been calling back for ALMOST AN HOUR NOW, AND NO ONE PICKS UP A #&*^(*&^&%(%*$ LINE!

Looking for the legends ultimate home arcade... 499.99... only Sam's that has it is Jacksonville NC... I live in Elizabethtown NC. Which is 2 hours away... get there they will not sell it to me... they have 4 and told me to hurry so I could get one... but when I arrive they cannot sell to me... unacceptable... asked for a rain check... asked could they ship it to me... asked could they save me one and I come get it later... all no... bs!

I have been a loyal customer of Sams Club for over 20 years. This review is specifically about online ordering from Sams Club. DONT DO IT IF YOU WANT TO MAINTAIN YOUR SANITY. I placed an order November 9 which got lost by Fed Ex. A replacement order was shipped which also got lost by Fed Ex. A third replacement order has now been lost by SAMS! It has now been 3 weeks with no delivery and I've been told it will take another few day's to investigate. What makes this so exasperating is the total incompetence of the outsourced help phone lines and chats. The people employed have no ability to actually solve the problem. All they do is constantly apologize obviously adhering to a script. When asked to speak to supervisor I was put on hold for an hour before I gave up. As we all know Amazon customer service is unbelievably good and their representatives are actually empowered to take proper action. As far as I can tell there is no way to bypass this awful customer support to speak to someone competent. I really hope someone from SAMS reads this and contacts me. So if you expect any minimal level of customer satisfaction do not order from SAMS online.

Few days ago I took my van to do the tire rotation at the Samsclub Location #******* located at 7400 Youree Dr. Shreveport, La *******. I always put a white mark on the tires just in case I encounter deceiving people. They took in my van in and they told me it will be ready in about 35 minutes. MORE THAN TWO HOURS later they call me and told me it was ready and done. I went to my van and realized that everything was exactly as before, they didn't even touched the tires, I went back to confront them and they started telling me that the "job was done" and they "could show me the cameras", after I start confronting them they ended up telling me that they couldn't do it because the van is too big to lift it up, but they gave a me receipt of everything been completed. They probably do this all the time to many customers.

I purchased my laptop at Sam's and saved money. I purchased the SQUARE TRADE to protect my investment. It was 3 years of coverage. I usually replace my laptop that often. I thought I got a great deal. It promises resolutions in 5 business days.

For the first time ever, I accidentally dropped my laptop. I was sick. I had it set up with all my software and working with the overhead projector. I had the protection plan which gave me some comfort. I would need to wait 5 days. Right?

I had to wait for a box. I got to drop off the box with my laptop to FedEx on 09/25/19. I called on 10/02/19 after receiving confirmation that they had received the package on 09/27/19. The update was that my parts were on back order.

Today, 10/12/19, I called for an update. The parts are still on back order. That's the plan. You are just screwed. I will buy my next laptop from BestBuy with their protection plan that really delivers.

I joined the Green Bay, WI west Sam's Club, strictly because it was required in order to purchase my OTC medicine. When I purchased the 'regular membership', I was told that, "I could get a refund anytime within the year's membership, if I wasn't satisfied". Since my medicines were still less expensive at Sam's Club, I went ahead & purchased the membership, (although I was less than pleased about that newly added policy, just to purchase OTC meds.). During the year, Sam's Club doubled the cost of my OTC medicine, + I could only get smaller quantities, as they claimed that, "their supplier wasn't able to get them in the usual quantities". (I felt that their greedy price hiking was getting ridiculous!). I called around town to check, & found another pharmacy who could supply me with the very same larger quantities I was used to originally buying at Sam's Club, (withOut a membership fee), for close to the price I was recently paying at Sam's Club, (for the lesser quantity of medicine). So I went to purchase my medicine at the Other pharmacy, (to be sure they quoted me correctly, which they did without a hitch), & then I went to Sam's Club, to cancel my membership & request a refund, as I was told I could do when I joined, (+ I recently read it to be so online as well). When I went to the service counter, requesting a membership refund, the Mexican woman clerk asked me, "why, is there a problem?", to which I explained my experience /my medicine cost being raised, etc., & she asked me, "if I was sure I wanted to quit?", & informed me that, "I could keep it a couple months longer, & quit then". I told her, "I just wanted to quit & be done with it". Then she canceled my membership, (claimed she was 'all done'),... withOut returning my membership fee! I asked her about my refund & she said, "I could not get a refund of my money, because I did not have a Business Membership". I complained that, "she was incorrect about that, as I was clearly told I could receive a refund, (when they were trying to sell a membership to me), + I had recently read it online as well". She literally argued with me & displayed quite a rude attitude,... (then she called the manager over to prove her point). To her surprise, the manager corrected Her (repeatedly), telling her that, "YES, I should receive a refund of my payment". He could see she wasn't going to handle the situation promptly nor efficiently, so he got behind the counter to assist her in completing my membership refund. Once he left, she continued making excuses for her rude behavior & attitude. I'm glad I quit & am done with Sam's Club. (This wasn't the 1st time I've experienced problems with them,... the last offence a few years ago, though entirely different in nature, was far worse,... as was the time a couple years before that... ~maybe this time I've learned my lesson, & won't be lured back by their ricocheting 'lower the prices game', etc.).

Employees walk around store to solicit 'cheap' upgrade from basic to plus membership, then at renewal time Sam's makes it difficult to go back to basic. Can't be done online or while checking out---must go to desk where reps are expected to be 'retention specialists. Toll-free help real person help nearly impossible, but uses foreign call center, nice people, but explaining issues is a challenge. Decades as customer means nothing.

There is a new harassment at the entrance of the Sunrise, Fl store that DEMANDS each person entering the store show their membership card? I do not have extra time to stop and dig it out of my wallet only to have to take it out again at the register. When I refused to stop and show the card the lady at the door told me to "get out!" Frankly, there are other places to shop. I don't appreciate being harassed and yelled at because I don't want to waste my time. You can't pay at the register without a membership anyway. If this is how customers will be treated going forward then I will not be returning or renewing my membership.

Sam's club is scamming their Plus members by offering Free Shipping, What they just started doing is giving you two prices on their site: 1) cheaper price is you pick up in club, or 2) you can pay a higher price to have it shipped--even for Plus members. Sounds like a c-action suite to me! Also, has anyone else noticed that their fresh produce doesn't last more than two days once you get it home. I couldn't tell you how many thousands of dollars of bad produce I have thrown away. Add this to the c-suit. Amazing they are still in business!

I bought a package of ground beef at Sam's on Orange blossom trail the ground beef look good the outside look red and nourishing and fresh when I took it home to separated into divided to freeze it the whole inside was just Brown to the point it was gross and I didn't even want to eat it because I don't know how long that ground beef has been there they had to put fresh ground beef on top of the old ground beef to make it look good but it wasn't good the inside was gross so gross to the point to where I did not mind losing the money that I spent on the ground beef because I didn't want to feed it to my family as you can see the attached photo will show you exactly what I'm talkin about check out the edges and the top this is where I broke it down to freeze it to make meals