Sam's ClubReviews 645

We renewed our membership and I shopped to pick up. No idea how to pick up. Had to call to ask where to go. I was told to go to the exit and ring the door bell. No answer. The door assistant said the pick up person was busy. After 15 minutes she suggested I go to the cage to pick up. Waited there. Then I returned to the web page to order again... NOT sure why... Realized I was charge three times for all the years I did NOT VISIT the store. I have been on line and phone for greater than two hour to get $90 returned. My last bill was $117! Please let me free. This business is criminal.! No savings. No customer service.

Why pay an annual fee to shop at this store only to have to wait in line outside even in the rain for hours?

The idiots at the Evergreen Park club will only let so many people in at a time, and you have to stand in a line that stretches around the building for hours to get in.

This pandemic has clogged the brains of this company. Simply let customers make an appointment even if they can only shop there one day a week. But standing in line for hours, even in the rain is the dumbest thing I've ever seen.

I will be looking into other outlets because, paying an annual fee just to stand in line for hours is just completely doltish to me.

If Sam's can not do any better than that, simply close the store until after the pandemic is over. Because in business, you never inconvenience people that are spending money.

Customers are wearing mask for their safety, so why put people through this dumb idea? We are people, not cattle. I will never go there again as long as this practice continues. And if all of the customers would simply walk away and let the store stay empty, Sam's Club would get the message!

Boycott Sam's Club until they get a better system in place. This is the twenty first century, we are suppose to be smarter than this. We the customers have the money that Sam's Club wants. Don't let them do this to you and you stand in long lines and take it!

Take control of your dollars and find other places that want your business. The prices at Sam's Club are not that good for this type of treatment and inconvenience.

After 28 years as a Sam's club member, its time to walk away. First of all, Sam's is only intrrested in upselling to a premiem membership. Noe retired, there is novreason for anything other than a basic membership and frankly retirees shoukd get free store shipping. Not Sam's, lets not consider the elderly! Recently they started limiting the number of people in the store and their inventory is gone, once again buy your items online snd pay shipping. They are not thinking about loyal customers, only upselling to their plus mrmbership. Thr quality of their members mark products hss gotten horrible. I use to buy Haines boxers, now replaced with members mark. The quality is so poor I had to throw 2 pair away after the waist elastic separated from the short after the first use. They were not fully stitched.

Bass pro Drive went there today ask for handicap buggy, cart or what ever you want to call it. Ask the guy at the door if one was able to be used he said no they didn't work and there were like Six of them there. Headed out the about half of them were gone and saw one just inside the door being used, Those people are there for a check and thats it the buggy guys oh my my my. Oh ya they took out the handsanitiser thing out soon time back dum $#*! manager. I would not work for these $#*!s.,

I wish I could give this a 0 star rating. I have been a Sam's Club member for many years now & up until now have been mostly happy with my membership. I will not renew my membership. I have to pay for a membership this is not a free service to me. I live too far from the closest Sam's to go often, so I buy enough to last a month. Today I went & was told I could only buy 1 per item. This is not acceptable to me. I am not a hoarder & I feel I am being punished because of others bad behavior. Another thing that concerns me is that they are discontinuing items that I buy regularly, so this is another reason I won't be renewing my membership. My daughter & many of my friends are very happy with their Costco membership. My friend took me to Costco & I was able to find the items that Sam's has discontinued plus they had many items I was interested in trying. I also found that Costco employees are much nicer than the Sam's Club employees. A lot of the Sam's employees have a "I don't care" attitude. Looking forward to saying goodbye to Sam's!

Save your money... go someplace else. First of all their employees are thieves. Several times my online information was stolen by their employees who went on shopping sprees in their own stores. Luckily my credit card company took card of me cause Sam's told me it was their problem and I could goo $#*! my self. The second time this happened Sam's canceled my membership without consulting me. The last couple years I had a $100 plus membership so I could go in early to avoid crowds. This would have come in handy with the covid 19 outbreak but for the first 3 weeks they just let everyone in so that they could sell more. Then they completely eliminated the plus membership benefits of early hours. So you paid an extra $70 f pr no reason. They have a 100% satisfaction guarantee or your money back. Too bad they dont honor it. In the countries time of need they put profiteering above their members safety so they could make as much profit as possible regardless of the safety of th hd people who shop there.

I visited today, with my daughter. We were speaking with the door greeter when this lady employee comes up to us and states that one of us cannot come in due to the Governor's orders. I told her that was fine, but that all customers needed to heed to this advice. She then became loud and confrontational, and then began to berate the door greeter. This greeter was beginning his conversation with us and was going to tell us these rules, but she was very rude. I did not appreciate this verbal beating made in public upon this greeter.

They advertise you will get a $45 credit if you open an account with them and pay a $45 membership fee. I did this. No $45 credit was issued. Many calls taking up hours and hours of my time and after following everything they told me to do. No credit! They said just place an order over $45 - I placed an order for $68 - no credit. I called. They said I would have it in 8 to 12 days - no credit. It called again - they said I would have it in 48 hours - no credit. I called again - they said I had to wait until the order I placed was actually received - no credit. All they do is lie and lie and lie. They have said repeatedly their back office would take care of it. Nothing but lies. Don't trust Sam's and don't do business with them. You will be frustrated. I shouldn't have tried them again. I used to be a member but after ordering a TV for Christmas and then having to drive to Memphis to pick it up myself in order not to wait 3 months (300 mile round trip from my home) and placing an online order one time and arriving at the store to pick it up where the manager told me I couldn't pick it up because I had waited past the 2 day pick up slot (even though I could see my order siting there), I should never have tried them again. They are the absolute worst

I would NOT recommend this service for the following reasons:

1. There are hidden charges associated with orders. A 5% service charge is automatically added to the cost of the order based on the initial projected cost of the order. Another 5% is also added as a tip. In addition to these charges, there is an "upcharge" added to each item ordered, which means that you're paying more than the regular online price established by the vendor, e.g., Sam's Club.

2. There is no receipt provided at the time of delivery to reconcile the charged items with those actually delivered. In my particular case, items were charged, but not delivered.

3. After discovering the discrepancies associated with my order and delivery, I reported the problem online; however, at the time of this review, which is a day later, I have received no correction to the charge and no response from Instacart.

As a result of the aforementioned issues, I will NOT be utilizing Instacart again. It's discouraging that Sam's Club has trusted and partnered with this deceptive service.

I purchased a 7.0 Thompson freezer from Sam's Club at end of Sept. Of 2018. Had it for 1 year and 5 months and it quit working, so we had to throw away all products that were in freezer. Maybe Sam's need to find another manufacturer other than China. Have you ever heard of freezers breaking down that are less than 1 1/2 years old.
They asked me if I was going to purchase another Thompson (piece of China junk) freezer. I told them why would I be that stupid again, if it is only going to last little over 1 year warranty. I lost more money in thawed out product than that Junk Thompson freezer.
Will think twice about purchasing any other appliances in future.

Writing this to support my fellow Asian community who was harassed at this store. Why turn away a customer who did absolutely nothing wrong? Why did you not give her the freedom of speech and keep cutting her off? What the hell is wrong with you guys? Your staff and manager's behaviour is appalling, and the fact that he hid his name badge and lied about not having security cameras at the premises - really? Absolutely ridiculous. Everyone is in a very sensitive and scary state right now and the least we could all do is be kind to one another.

This took place in Fountain Valley, CA.

I am very disappointed in your customer service & allowing me to order restricted merchandise (paper towels). I only ordered 2 packages because I am not hording.
I ordered paper towels on the 14th of March. I signed up for text messages so that i could get notified when my order was in & I could pick it up. I have been on the alert watching my phone. All of a sudden my order is cancelled. You would think that by this time you all would become efficient in these situations. Why was i allowed to order the items and feel calm because even though I had to wait days i would be receive what I ordered. Instead I get a text message (because I sign on to notifications). Otherwise I would have shown up been told it was cancelled. I live in Rio Rico, AZ & I drive over an hour to get to your store.

I have always prided myself in Sam's Club because they offered customer satisfaction of choice of fountain drinks carrying both Coke and Pepsi fountain drinks. It was always my pleasure when I shopped at Sam's to get a hot dog combo which included my coke fountain drink. I was very upset today when I went to get my combo that I no longer could get my coke No more trying to accommodate all customers because they can make more money with Pepsi. No thank you Sam's! I think I will just stick with HEB!