Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Sams Beauty

Sams Beauty

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Sams Beauty?
grey stargrey stargrey stargrey stargrey star

Sams Beauty Reviews Summary

SamsBeauty is an online retailer of human hair wigs, lace frontals, and other beauty products.

This summary is generated by AI, based on text from customer reviews

service
53
value
47
shipping
51
returns
38
quality
44

We monitor reviews for authenticity

Florida
1 review
5 helpful votes
Follow sara j.
Unfollow sara j.
Share Review
Report Review

I purchased from this company wanted to make a small change in my order. I called and called no answer. The phone was picked up several times after the first few tries and then hung up. How fast they are to take your money but don't care about customer Service. I don't recommend them spend your money elsewhere

Date of experience: February 6, 2015
Missouri
1 review
4 helpful votes
Follow Savanna S.
Unfollow Savanna S.
Share Review
Report Review

This company is terrible to deal with. SLOW SHIPPING, never answer the phone, never return emails, rude over the chat line. And I am not sure if there human hair mommy wigs are really human hair. Back of it turned nappy in 2 weeks, stay away from this company, better customer service at local corner wig shops.

Date of experience: February 4, 2015
Nigeria
3 reviews
10 helpful votes
Follow Qiqe F.
Unfollow Qiqe F.
Share Review
Report Review

I read these reviews but gave them the benefit of the doubt... they really let me down! They're the worst! They should be shut down for fraud!

Date of experience: February 3, 2015
Washington
1 review
4 helpful votes
Follow Joan S.
Unfollow Joan S.
Share Review
Report Review

I have had terrible experiences with this company. Things coming to me without all of my merchandise in the box. Taking money for items they don't have in stock. They start off good but you cannot count on them doing good long term business. Stay away!

Date of experience: December 22, 2014
North Carolina
1 review
3 helpful votes
Follow bad j.
Unfollow bad j.
Share Review
Report Review

Im pissed never received my order no one is responding to my emails i want a refund nobody should shop here. They dont deserve any stars

Date of experience: December 10, 2014
Texas
1 review
4 helpful votes
Follow Tanika A.
Unfollow Tanika A.
Share Review
Report Review

This business needs to be closed down. It's been a month and I'm still waiting for my product. I want my money back and now I cannot get anyone to answer my phone calls. They don't deserve even 1 Star... This is a Sorry Company!

Date of experience: December 3, 2014
Arkansas
1 review
2 helpful votes
Follow lulu m.
Unfollow lulu m.
Share Review
Report Review

This company needs to be shut down. All the reviews are the same. DON'T SHOP HERE. These people lie and you can't even talk to a live person. Instead of refunding my money, like I asked them to in countless emails, for an item they don't have in stock, they took it upon themselves to ship me some crap I didn't ask for. I just want my money back. This place should be prosecuted. FALSE ADVERTISEMENT, POOR CUSTOMER SERVICE, AND ROBBERY/THEFT. I work for my things. I don't create fake websites to lure people in to take their money. WILL NEVER DO BUSINESS HERE AGAIN

Date of experience: November 25, 2014
Texas
1 review
6 helpful votes
Follow cool w.
Unfollow cool w.
Share Review
Report Review

Don't Choose Sambeauty!
November 13, 2014

Don't Choose Sambeauty!

The item I was looking for was listed cheaper on the sambeauty website than anywhere else I could find. So I was excited about getting a deal when I placed my first order. However, it turned out the deal was no deal at all. Yes, the price was cheaper but I had to return the item and it was a huge hassle.

I mailed the item back via USPS and made sure to get a tracking number. I never received a refund so I finally called into sambeauty customer service and was told they never received the item back. Per the tracking number, the item was delivered back to them within the proper time frame. I have tried again to call several times to get this issue resolved but no one answers the phone or returns my call or emails.

The lesson I've learned from it all: A deal at sambeauty is no deal at all!

Date of experience: November 13, 2014
Louisiana
1 review
5 helpful votes
Follow C J.
Unfollow C J.
Share Review
Report Review

I dont quite understand how a company would give you the option to purchase an available item online and have 0 stock. I submitted my payments, and when i checked back two days later, the order status was, IN processing. I later received a call on the 5th day when it should have been out for delivery, to inform me that they were out of stock. Buy 1 get one free but yet you dont have the stock to meet the needs of what youre selling. Simple solution: DONT sell what you dont have.! If its not available block the option. I take this as a warning sign, after reading the other reviews I am convinced. Never Again!

Date of experience: November 4, 2014
Washington
1 review
22 helpful votes
Follow Tiffany A.
Unfollow Tiffany A.
Share Review
Report Review

I swear to god if I could give this bull$#*! $#*! company ZERO STARS I would, I will be reporting this company for the scam artists that they are, I've read so many reviews about this company and sadly they are all the same!
They take your money, they do NOT return your phone calls and they provide you with broken tracking numbers for UPS, I spent 115$ on they're website and My order is all $#*!ed up I usually order from Hairsisters.com (I love them, never have any issues and my $#*! is on time) but decided to give this bull$#*! $#*! company a try and Now I see why I've over looked them thus far, I would advise anyone looking to purchase cheap and quality hair, fast and great customer service to stray away from
This company because They Are Full Of $#*!!

Date of experience: September 1, 2014
California
1 review
7 helpful votes
Follow Idol E.
Unfollow Idol E.
Share Review
Report Review

A ridiculous joke... The most inept group that disguises themselves as customer service. Fraudulent charges for shipping with no intention of delivering as advertised. In my opinion stay far away from this one!

Date of experience: May 28, 2014
Illinois
3 reviews
32 helpful votes
Follow Lynn H.
Unfollow Lynn H.
Share Review
Report Review

For all of you who have had bad experiences ordering Hair products/Extensions, etc. from poor service hair sites... I recommend Samsbeauty.com! They have great customer service, someone will always get back to you if you have any questions or if there is anything wrong with with your order!(like a normal company should)

Date of experience: December 29, 2010