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Sammy Dress

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Sammy Dress

3.1
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
1,233
shipping
1,266
returns
697
quality
1,202

We monitor reviews for authenticity

Canada
3 reviews
0 helpful votes
Follow Joyce C.
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SammyDress has a lot of choice and you can always find something to buy. Their customer service is great and provides updates on what it happening to your order throughout the process. Their prices can't be beat and the quality it great. If I could give one area of improvement it would be the shipping fees could be lower to beat others out there with free delivery but when you add the cost of your item and the shipping cost they come up almost even so if they lower their shipping fees they wouldn't be beat by anyone.

Date of experience: May 15, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Joyce,

We are glad to hear that you had a positive shopping experience with us.
Sammydress clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.

We look forward to seeing you on Sammydress.com again soon.

We appreciate your support.

Sammydress Customer Service Center

Italy
1 review
1 helpful vote
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Very nice pandent set...!
May 12, 2017

I baught two pendant necklaces from sammy dress and these are super cute and beautiful... i would love to buy some more jewelry from sammy dress because its inique n cheaper as compare to prize.

Date of experience: May 12, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Singh,

Thank you for taking your time to write your review. We really appreciate the feedback.
We hope that we can see you on Sammydress again soon.

Best regards,
Sammydress Customer Service Center

Nevada
1 review
2 helpful votes
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Ordered items on 3/2 and only received half, the rest said it was shipped 3/25, now its 5/11 and they're still not here. This is my last time ordering from here.
As for the items that arrived: I ordered a white dress which was see through and another dresses material did not match the description.

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Sav,

Thank you for your feedback.

The shipping time depends on the shipping method.
For the shipping method you have chosen, there is no tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

We are sad to learn that your expectations for your order were not met.

We do provide very accurate product descriptions on all of our product pages.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Best regards,

Sammydress Customer Service Center

Canada
1 review
2 helpful votes
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This whole experience has been ridiculous. Whatever system is monitoring their transactions is repeatedly refunding anything I try to purchase. I have tried at least 3 times to make a purchase through this site and am now at my wits end! My money can go elsewhere for all I care. The service has been terrible! Any time I ask about why this is happening they send a response that doesn't really answer anything and leaves them with 0 credibility! All I'm ever told is to make a wire transfer... never where to go to do so, or giving me a second chance to make a purchase. I only use paypal for the security of the transaction but every time I make one, my business is promptly rejected.

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Amanda,

Thank you for raising this issue with us.

In order to protect our customers from online fraud, we conduct random identity checks from time to time.

For more information on our identity checks, please check here: http://www.sammydress.com/m-article-id-104.htm.

Please contact our Support Center if you have any further questions regarding this process.

We hope to hear from you soon,

Sammydress Customer Service Center

Ohio
1 review
0 helpful votes
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Great store
May 10, 2017

I have been a customer for a long time, All the item I have purchased have been nice. (clothes, beauty, shoes, hair, jewelry, household) And if I had a problem. They always fix it right away.

Date of experience: May 10, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Shelly,

We are so grateful for this feedback. It means a lot to us.
We always try our best to please our customers and offer the best service possible.

Thank you for your valued custom,

Sammydress Customer Service Center

Pennsylvania
1 review
0 helpful votes
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Bracelet
May 9, 2017

Had a pretty good experience. One of the bracelets is really small so it wont be worn. Love the other 2 that I received

Date of experience: May 8, 2017
Canada
2 reviews
2 helpful votes
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Magnifique!
May 9, 2017

J'adore ce site! Leurs choses sont incroyables et de très bonne qualité.
Les vêtements sont tout comme la photo.
Tout ce donc j'ia reçu, j'ai toujours été satisfaite... Qualité & prix sont excellent.
Le service à la clientèle est toujours sympa et très utile.
Tous les vêtements ont une taille réelle.
Ils ont beaucoup de bons et superbes vêtements abordables!
Merci pour les points & les coupons, c'est vrai utile.
Je suis fan de votre site!
A Bientôt!

Date of experience: May 8, 2017
TT
1 review
1 helpful vote
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I ordered eight (8) items from Sammy Dress and I was happy with my order. They looked just as the photos even better. However, one of my tops did not arrive and this is very distasteful. Nevertheless I contacted Sammy Dress and I was refunded for it. I also purchased a Snow Flake light but when it arrived it was stars instead of snowflakes, once again I contacted Sammy Dress and I was refunded. I have been ordering from Sammy for years now and I am mostly very satisfied with my purchases. Great clothes at a great price.The very same clothes that other websites sell for much more money. Yes they messed up my orders but they always rectify the situation.

Date of experience: May 8, 2017
North Carolina
1 review
0 helpful votes
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I always have really good experiences with Sammy Dress. Their items are great quality yet very affordable. I always do the fastest shipping so my items always arrive quickly, I would not recommend the cheapest shipping. Their sizes do run small but the sizing charts are pretty reliable and the items do look similar to their pictures. Also the customer service team are super nice and helpful. I would definitely recommend this company

Date of experience: May 6, 2017
Germany
1 review
0 helpful votes
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I had only good experiences with SammyDress, the clothes are beautiful und the customer service is great. Though, sometimes, the articles were not true to size and the shipping costs to Germany are rather high.

Date of experience: May 6, 2017
Italy
1 review
0 helpful votes
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I love this site
May 5, 2017

Shipping is fast but slightly high shipping rates. The clothes dress well. I would advise most dresses with pictures of how they dress on the model.

Date of experience: May 5, 2017
Oklahoma
1 review
0 helpful votes
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Super Cute Bikini!
May 4, 2017

I bought a bikini off Sammy Dress about a month ago and got it in 3 weeks later. It was in great condition and ran pretty true to size. Although the shipping took a long time the price was great. I would love to order from Sammy Dress again but I am worried about how long it would take to get the item in that I ordered. You have to pay a outrageous price just to get your item in a timely manner.

Date of experience: May 4, 2017
Spain
1 review
0 helpful votes
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ECXELENTE
May 1, 2017

Me ha encantado mucho la calidad del pedido. Es mucho mejor de lo que se puede apreciar en pantalla.
Y sobre todo la rapidez

Date of experience: April 30, 2017
Oregon
1 review
6 helpful votes
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Horrible products ordered 3 shirts poor quality one shirt had a hole in it when I received it. Waste of time and money. I will never use this site again or recommend anyone else using it!

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Sara,

Thank you for taking the time to write a review.

We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.

Sammydress strives to give our customers the best quality clothing at the lowest prices.

Unfortunately, we can not find out your order M51704150228***621 in our system.
Please indicate us the correct order number to our support center.
We will solve it for you there.

Thank you for your cooperation.

Sammydress Customer Service Center

Serbia
3 reviews
0 helpful votes
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Good items
April 27, 2017

I'm not loyal customer at Sammydress site, but I have a good experience when shopping. I am truly sorry you do not have enough product for free shipping, but the products that I bought earlier were delivered on time. Product quality is on a very good level and I am very satisfied with the cooperation with this site. Help Center is always available to provide any help.
About this site can tell you all the best and I recommend it to everyone

Date of experience: April 26, 2017
Washington
6 reviews
1 helpful vote
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Sorr, but I have to disagree with the bad reviews I have read. I've ordered lots of items from sammydress and have not had any problem. I never order when I need something in a few days. The reviewer who wrote about getting the correct size was right. I follow the size chart for each item. I have a great regard for this company. Thank you

Date of experience: April 18, 2017
California
1 review
3 helpful votes
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Never received order
April 13, 2017

First order was great. Second time I ordered from them, I only received part of one order (2 pieces out of 8 or 9), with no message explaining why. I had to argue for a refund on remaining items. Another order I placed, I never received, and had to contact them multiple times, again. I got a partial refund because I did not insure the package and it "wasn't their fault", according to the messages sent to me. I will NEVER shop with them again. Out of 5 orders, they got one correct that only had 1 item. Out of the other 15+ items I ordered only 2 arrived! Paying the shipping fees on orders that never arrived is ridiculous!

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Kimberley,

Thank you for taking the time to write a review. We appreciate your feedback.
Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.sammydress.com/m-article-id-36.htm

We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.

Please contact our Support Center if you have any further issues.

Thank you for your kind understanding.

Best regards,
Sammydress Customer Service Center

Canada
3 reviews
15 helpful votes
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I love this site
April 10, 2017

So far so good, never have trouble, nothing like rosewholesale.com, I always get my dresses on time and its always trackable, they don't lie and the opposite of other sites ive gone through

Date of experience: April 9, 2017
North Carolina
1 review
4 helpful votes
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I've been using Sammydress for several years and I love it. I've gotten some great items for amazing prices and have been really impressed by the customer service.

I think sometimes people have negative experiences because they don't pay attention to a few things: 1. Don't go by your normal size. Instead, use the measurements provided for each item. For one item, you might be an XL and for another you might be a S. 2. Pay attention to the details and material of every item. I usually try to avoid the clothing made from polyester, which can sometimes feel cheap, but many of the cotton, cotton blend, or chiffon items are lovely. 3. Look at reviews from other users if they're posted. I look specifically for people talking about the material and fit. 4. Try to do expedited shipping and include shipping insurance if you can - that gives you a tracking number for your package. With expedited shipping, I've gotten some orders in less than a week. That's amazing when the items are coming from Asia! 5. Recognize that you're buying clothing that may not last forever, but that will often be good for a few seasons and that has saved you money! 6. Reach out to customer support if you need it - they're quick and helpful.

If you're a smart consumer, you can revamp a huge part of your wardrobe for very cheap and get cute, trendy clothes for cheap. I LOVE Sammydress!

Date of experience: April 9, 2017
Tennessee
1 review
4 helpful votes
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They lure you
April 8, 2017

They lure you in. You buy something the 1st time and they send the item, so you think the site is legit. Thats how they get you. So when you order a 2nd time that is when they take your money and give a bogus tracking number. And when you try to get a refund you get no response.

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Nisha,

Thank you for taking the time to write a review.

As for your parcel, we will check it for you.
With the parcel BJ14******456026 you have sent to us, we can not track it in our system.
Would you please send us your VALID order number to check the issue for you?
We look forward to helping you.

Best regards,
Sammydress Customer Service Center