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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I don't recommend wasting your money on this site. Took over a month to receive. It is nothing like the picture. Looks like someone took a completely different type of material and literally cut out the shape of my sweater. There isn't even any sewing done just cuts and hand ties. It's horribly done.
I wish I'd read reviews before buying from this site. I ordered a white hoodie with deer printed in green. It's arrived which is something, but is a light grey cheap looking material. Definitely NOT what I ordered. And now the colours on the site has changed to cover their backs.
Don't trust this site. Even if what you buy does arrive, you'll still be disappointed.
---- update -----
Since posting this they have been in touch and offered a partial refund. The customer support was friendly and apologetic and the money was back in paypal within a week.
I'm still disappointed they sent it in the colour I didn't order especially as I prefer the green over the grey but at least they tried to absolve themselves.
Dear Nina,
Thank you your feedback.
We regret any inconvenience or frustration that your experience has caused you.
For the you still haven't received.
Would you minding sending us your order number so that we can resolve the issue ASAP?
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 4 Men's Medium shirts. 1 had a gaping hole in the Cheap Material, and ALL 4 were smaller than Small size. They would NOT honor refund, just $7.00 discount. Shirts look Beautiful in picture, but we're squished into a small shipping bag and doubt if they'd last more than 3 washing so. Prices are VERY low, but as they say, You can't afford to buy Cheap!
Dear Danilo,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I waited two months for this and they just came in. I ordered two shirts and two pair of DIFFERENT jeans and they sent me one dress and the same pair of jeans that were both... I'm sorry. ALL THE WRONG FUGGIN SIZE. I AM PISSED, they absolutely need to shut their site down because the obviously don't know how to handle their $#*! or run a $#*!ing company. Thank you for your space for my inquiry
Sammydress h. [SammyDress Rep] Dear Reghan,
Thank you your feedback.
We regret any inconvenience or frustration that your experience has caused you.
As for the issue you have raised.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Took nearly 8 wks to get my blouse; it came directly form China.
Blouse did not appear to be anything like photo.
They make it impossible to complain; there is no Customer Support number.
Same with PayPal. Having PayPal in the mix did not help get my money back.
They ask you to go through so many hoops, I said, "forget it".
I'll just stay away form SammyDress.com and I'm not trusting PayPal, either.
Dear Customer,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please send us your order number and your exact problems so that we can check it for you?
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
I bought a sweatshirt from this site and I just got it today 11/12/15 and I ordered it 2 months ago. I opened the package and instantly I knew it wasn't going to fit. I purchased a xl but it fits like a small and also it looks nothing like the picture. I have tried to call and get my money back but you can't get a call or a email back. I am so disappointed I really loved the picture of the sweatshirt.
Dear Tiffany,
I want to start by thanking you for notifying us about the issue.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
As for the issue mentioned above.
Would you please send me the order number to solve your problem for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Hi to all!
I did more than one order on sammydress and i am very satisfied, i received all the orders and in perfect conditions.
SammyDress is a completely unethical and scam of a company, if they are even a company and not ran out of someones backyard. Product never received, customer support is limited to email only as their phone contact is an automated message requesting you to leave a voicemail which is not possible as the voicemail is always full. Requests for refunds are ignored and their email support is a redundant "wait for it". Four months of waiting, no refund, no support, no resolution is unacceptable. DO NOT USE THIS SITE!
Dear Nicole,
First, I want to offer my sincerest apologies to you for the issue.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please send us your order number and your exact problems so that we can check it for you?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
To bad you couldn't deliver and I had to file a complaint with PayPal to get my money back, I'm telling all my Facebook friends to stay away, THIS COMPANY IS A SCAM
Dear Tamara,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htmWould you please send me the order number to solve your problem for you?
Wish your reply. Sammydress Customer Service
http://www.sammydress.com/
I am trying to get a refund they have promised me and still not near to getting it that is 8 weeks I have been waiting Why is your company so hard to get support from get a ticket it says and every time I put in my number I get wrong number Real pis-ed of at them so just going to continue to tell everyone on face book how $#*! they are! Thy deserve that at least.
Dear Sheila,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I bought 2 jackets here and both are of really fine quality at a good price. I will definitely shop here again.
Hi I put that I'd had 25 items and only one I was pleased with that's wrong. I meant to say 25 items and only one that I wasn't happy with, and that was the delivery time. Other than that once you work your sizing correctly, I've been happy with the stuff I've got for me and my mumxx
Ordered clothing over three months ago, paid for order in full via BankCard, yet to receive merchandise. Have emailed over 50 times, called Customer Relations Center at number published... Busy signal or no answer or the number doesn't have any relationship to SammyDress.com. Have filled out numerous forms for refund or shipment of paid for merchandise. Contract San Bernadino Sheriff Department, or California Department of Mail Fraud or any and all that you can to get across that you have been defrauded of MONEY by SammyDress.com! If enough people insist on investigation of sammydress.com, something will eventually be done to look into the fraudulent activities by Sammy's reds.com
Dear Philip,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 3 shirts in August and never even got them. Took the money out of my account right away though. Worse website ever!
Dear alexis,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered the men's XXL bomber jacket based on their sizing chart of 44". The tape measure to the jacket was 17" across. Fit my 10 year old boy! Plus the shirt did not come either. I have emailed them asking for my money back and will send coat back. Will update what I get back. Please listen to the reviews as it pertains to the god aweful sizing.
Dear Damon,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
Here is our warranty terms and policy about size warranty link: http://www.sammydress.com/m-article-id-16.htm
Would you please send me the order number to solve your problem for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I purchased $103 worth of items from sammydress.com and despite all of the things I had heard, it was a really good choice. I got all of my items within 3 weeks which I thought was a good time frame considering they came from China and I had tracking numbers to track my items which was really helpful. The clothes were of good quality and looked like the pictures which was good. Also it really helped that the things I bought had been previously bought by other people and had customer pictures so I was able to see exactly how they looked on other people. Overall, I think this website is a hidden gem. It's a really good affordable clothing site and I already placed another order on there which should be arriving soon. I would recommend it to people who are on a budget but people need to be considerate of the time because the things do come from far away and could possibly take a while to arrive so don't order something and expect it that week.
The products on the sites are of good quality, the prices too are very affordable. Besides, I received ordered items within scheduled delivery timing. Their after sales customer service and complains handling too was very speedy and effecient. Overall i like their site so far.
I should've known better purchasing something directly from China at this price. I ordered 5 shirts, NONE of which looked ANYTHING like they did in the pictures! The quality of the clothing is absolutely horrible. The colors, the fit, the material... everything about each of the shirts I ordered was garbage. I complained to SammyDress, but they wanted me to pay for return shipping to China. They think going to ship a crappy $10 item internationally...? Um, no definitely not! Looks like my purchase will be going to Goodwill. Don't waste your money on this pathetic site. They are the poster child for false advertising and they make it very difficult for you to return anything!
Dear Rebecca,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.
We will contact related staff to confirm the problem.
Would you please tell me the order number so that we can check it for you.?
We will send you detailed information on your order for the problem.
Please kindly check in time.
Awaiting for your early reply.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a $25 dress in early September. It arrived in late October, jammed into a small package. It was horribly wrinkled, and badly sewn. The seam that is supposed to go under my bust was almost to my neck and the left arm seam had not been completed. I am in the middle of getting my money back with PayPal. I requested a full refund + the cost of the return shipping. They offered me a $5 partial refund today which I declined.
Dear Melissa,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Shyanne,
Thank you for notifying us of your complaint.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/