Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Sammy dress is a scam you all. After going through a painful experience with this scam 'company' and losing hundreds of dollars, I advice anyone NOT to buy anything from that fictitious website. Total Scam.
Very happy with the wig, it's very full bodied. I just need to get it thinned out a little as I have a small face and small head. It seems delivery and support are complained about a lot but in all honesty I ordered on 10/18 and received them on 10/31, couldn't ask for any better service. I would order again.
I ordered 6 items, paid for expedited shipping over two weeks ago and rec'd a partial order with no explanation of where the rest of it was. The dresses show little to no care in their presentation. One dress states in the title it's Chiffon yet it looks and feels like a pillowcase, the stitching looks like it was done by a toddler. Two other ones, slip dresses are so cheaply made, I would be embarrassed to wear them in public, the only one that has a remote chance of making me happy is this one http://www.sammydress.com/product*******.html
Due to the cheap prices, I am not going to waste my time and energy fighting to return them since the reviews detailing that process are scary.
12/4/15- still haven't received the missing items
Dear Kristen,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you please tell me the order number so that we can check it for you?
Again, I apologize for your shopping experience which was clearly not up not up to your expectations. I will work harder to minimize the possibility of a recurrence.
Sammydress Customer Service
http://www.sammydress.com/
The site is a total scam from China. If... you even get your order it will be cheap crap that doesn't fit!
Dear angela,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Usually, our real customer can choose paypal to pay an order on our website, it’s more security.If you paid your order by Credit card, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
Could you provide us with your order number so that we can send you detailed information?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I ordered some bell bottom jeans for a Halloween costume for my daughter. I ordered a large and a medium because, even after checking their size chart, I did not know what size she would need. I'm not sure how, but my order shows I ordered two smalls. There is no way I ordered two of the same jeans in the same size; I know my daughter is not a small. After contacting the company they will not refund my money because they say that is what I ordered! I know for a fact I did not order two smalls, but I cannot prove it. I guess from now on I will have to screen shot or print the screen before I submit my order for anything (not from them; I will not be ordering from them again)! Their website says their top priority is customer satisfaction... NOT TRUE!
Dear Donna，
Thank you for your important feedback and for letting us about your experience with us.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue.
Would you please tell me the order number so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
The prices offered are excellent and the photos of the products are exactly what I expected when the products arrived. The quality and care of the stand are very good, as was the timeliness of delivery. I have definitely recommended it to many friends and I will continue using.
I ordered a dress off SammyDress for my birthday almost 2 weeks ago and it came out exceptional! Of course I was kinda iffy about ordering online cause you never know what you'll get but my dress came two days ago and I fell in love. I'll most likely be shopping for a new one this weekend!
Shipping was fast and quality are satisfying. Product matches with picture and measurement. Great communication. Prices are reasonable. A great shopping website for clothes!
Worst online shopping experience I have ever had! I bought $54.42USD worth of items and every single one of them were disgusting. Incredibly bad quality, wrong sizing, torn garments. Luckily I paid through paypal so could post items back and get a refund on postage cost. Since then, they ignored my emails until I issued a paypal dispute. Then they tried to only partially refund my money. Now they are saying they will only refund $5 USD!
Spend your money elsewhere - this seller has incredibly bad communication and does not care about their customers
Dear Emily,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
My daughter pressured me to buy stuff for her, she did the purchase and I gave her the card info, I was very reluctant and skeptical about this Chinese site. Out of 6 item they sent only 3, they did not even have the items in stock even though on the website it showed in stock.
UPDATE: 11/19/2015
Rest of the item arrived and I updated 1 to 3 stars, I need to be fair. Reason I can knock off 2 stars is you have to be current with your stock, if it is not in stock then you should not be able to buy it. Anyways my daughter got her stuff and I'm OK with it.
Dear Tamer,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Very cute and comfortable clothes. Great customer service. Highly recommended!
I ordered a few items from this site two months ago and never received the order. Waste of money and super disappointed!
Dear Sheridan,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a shirt on September 3, as of today November 11 2015, I still have not received my product. I have sent multiple request and now I find my account to log in and check on the item cannot be found. I am going to dispute payment with my bank for a refund and file complaint with the Indiana Attorney General...
UPDATE: HERE IT IS AUGUST 2016, AND STILL NO SHIRT!
BEWARE OF THESE SCAMMERS! The government really needs to look into these people.
Dear glenda，
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
For the you still haven't received.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a brooch as part of a costume for a play that I was in. I paid for expedited shipping so that it would arrive in "3 to 7 days". Fifteen days later, I will still waiting, with the play performances half over. I inquired about the order and getting a refund since I would no longer need the brooch. I was informed that shipping depended on "peak shipping periods, public holidays and bad weather", none of which was relevant in this case. I noted that the brooch wasn't even shipped until five days after I ordered it, and I still don't have it a week later! I was also informed that they don't do refunds, but "thank you for your patience and understanding". I am neither patient or understanding about such sloppy business practices and I won't be ordering from Sammy Dress again. What a rip-off!
Dear Crystal,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
I am so disappointed with the site, I ordered 2 dresses and got two ugly cheap material dresses that took over 2 months to get it delivered. I will NEVER order from this site! Don't do it! You will regret it if you do, now to contact them to see if I could send back.
Dear jul,
I want to start by thanking you for notifying us about the issue.
I regret any inconvenience or frustration that your experience has caused you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Sammydress Customer Service
http://www.sammydress.com/
After waiting two months for a wig it has a bald spot on the top! I can send back at my expense. Guess I can only blame myself for dealing with China and people with broken English that make no sence. NEVER AGAIN.
Dear Jerilyn,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you mentioned.
Would you please send us your order number and your exact problems so that we can check it for you?
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
I ordered about 30 items, half showed up on time. I was so excited to open the package... then it was nothing but utter disappointment. The quality was aweful... it was all junk. I wouldnt sell this crap at the flea market even... all spandex material... looks NOTHING like the pics. BEWARE people! I am sure that any positive reviews on this company must be written by the company. Don't buy from Sammydress!
Dear Vivian,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
As for the quality and other issue.
Would you please send me the order number to solve your problem for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 t-shirts 3 months ago and I still have not received anything you can not get a hold of their customer service and I have tried at least 10 times. Sammydress is a scam that is all do not waste your money
Sammydress h. [SammyDress Rep] Dear Rafael,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
For the item you still haven't received.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a coat in what seemed like the right size. When I got it, it was a bit too tight. I have been trying to exchange it for the right size, and they insist that they will only exchange it if I can prove that it wasn't what I ordered.
Dear Wren,
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
As for size issue mentioned above.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I love to shop at Sammy dress because they have lovely things I just bought my son 2 T-shirts and he loves them that much that he wants me to buy him more of them like these 2 that I just bought I keen they take to long to come that's because they are sent on orders form standered orders but if you pick tracking they might come a bit quicker or may be not but I don't see any point putting bad reviews to put them off but all you have to do is buy some thing and then put your experience down in into a review you only can go on your own a opinion
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We will contact related staff to confirm the problem.
Would you please tell me the order number so that we can check it for you?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Sammydress Customer Service
http://www.sammydress.com/