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Sammy Dress

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Sammy Dress

3.1
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
1,233
shipping
1,266
returns
697
quality
1,202

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Me encanto
June 28, 2017

Amo la página me encanta lo que venden mi pedido llego bien no tube problemas en las tallas y tampoco en la calidad además de que son como los esperaba los amo me encanto todo definitivamente

Date of experience: June 28, 2017
Jamaica
1 review
0 helpful votes
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Great!
June 27, 2017

I enjoyed using Sammydress! It was very easy to use and the jewelry I ordered were very true to their description. I was very pleased with the products and the shipping time really good given, that I live in the Caribbean. I absolutely love that I got FREE shipping!

Date of experience: June 26, 2017
Spain
1 review
1 helpful vote
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Muy contenta.
June 21, 2017

Todo en perfecto estado. Talla perfecta y buen genero. Muy contenta.El vestido precioso me queda perfecto. El triquini sienta muy bien.

Date of experience: June 20, 2017
Brazil
2 reviews
0 helpful votes
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Great
June 20, 2017

I enjoyed the service, and received very well packed. The objects were exactly as described, I feel satisfied to make new purchases.

Date of experience: June 20, 2017
Maryland
1 review
0 helpful votes
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Rating purchase
June 15, 2017

I don't understand why it took 2 weeks to go from New York/New Jersey to Maryland, and when I got it in 1 dress was damaged, but cannot return it because it is now sold out. 1 dress didn't look like it did in the picture on the website and was too big. Usually, when I order it's about 50/50 in what I get in. In other words, 50% good and 50% NOT so good, but that won't stop me from finding things I like and ordering it from SammyDress.

Date of experience: June 14, 2017
Poland
1 review
0 helpful votes
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My experience
June 14, 2017

I am very pleased. I like everything I ordered. There is contact with the shop.
Shipment arrive on time.

Date of experience: June 14, 2017
New York
2 reviews
0 helpful votes
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LOVE IT
June 14, 2017

I ABSOLUTELY LOVE THIS POCKETBOOK!
I saw it on other shopping sites for just about double the money.
I received it pretty fast and it's made well

Date of experience: June 13, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Mindy,

Thank you for your kind review about Sammydress. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Sammydress.com soon!

Best regards,

Sammydress Customer Service Center

California
1 review
3 helpful votes
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Poor
June 11, 2017

I had ordered twice & still have not received any update from sammy dress after so many emails nor have I received my products. Shipping is way too long. Would never purchase from Sammydress again. Sammydress still has not refunded the amount

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Sonia,

Thank you for your feedback.
The shipping time depends on the shipping method.
For the shipping method you have chosen, there is no international tracking number available and the shipping time is 10-25 business days. Your package is in the normal shipping.
As for your order on February, we have full refunded to you as you does not satisfied with the product on March 14th.
Please kindly log in your account and check it.
Thank you.
Sammydress Customer Service Center

GB
1 review
1 helpful vote
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Excellent Service
June 7, 2017

I have been ordering from Sammy Dress for over a year now. Their products are of good quality and their delivery service is also up to the mark.
I am particularly impressed with their ability to solve problems and respond to customer queries with promptness and politeness.

I will most definitely be a loyal customer.

Date of experience: June 6, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Deepa,

We appreciate your feedback.

We always try our best to please our customers and offer the best service possible.

Thank you for your valued custom,

Sammydress Customer Service Center

Texas
1 review
0 helpful votes
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Very good
June 5, 2017

I recently had a problem with sammydress but it was quickly resolved and handled wonderfully. I was so please within a few days I made several purchases.

Date of experience: June 4, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Naomi,

Thank you for your kind review about Sammydress. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Sammydress.com soon!

Best regards,

Sammydress Customer Service Center

Poland
7 reviews
2 helpful votes
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I am really happy about shopping in Sammydress. Beautiful clothes and fast shipping. Will buy again there

Date of experience: June 2, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Ewelina,

It is pleased to hear that you are happy with our website.
We are always to offer the best for our customers.
We hope can see you again soon on our website.

Best regards,
Sammydress Customer Service Center

Maryland
2 reviews
3 helpful votes
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The sizing runs small. Going by the size conversion chart is not advisable. I've purchased dresses (I'm normally a XS/S, but depending on the fit of a dress (flowy, maxi, or bodycon), I have to get a M or L. Bathing suits where I'm normally a S, I have to get a L AND M. The M top fits perfectly, but the bottoms of swimwear run EXTRA small.

The quality of the clothing isn't too bad, but I stay away from "polyester" material. I won't purchase something if it has a lot of buttons either because the buttons are poorly sewn on and look cheap. The biggest gripe about this site is that if I make a somewhat large purchase, there's usually 4-5 items that wind up NOT shipping. It never fails. The only way you'd know or get a refund for those is to open a ticket; otherwise, you'd just have wasted your money (and with shipping, it adds up).

If I could, I'd give it a 3.5/5. Customer service always gets back to me in a timely manner, so that's a plus. The clothing is cute though (and cheap obviously). My saving grace is that I can always alter something if need be (thanks grandma for teaching me haha).

Date of experience: May 29, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Thai,

We appreciate your comment.
We offer a size chart on each product page and kindly suggest customer check it before ordering.
Sammydress offers all our customers refunds or returns in line with our policies. Please see here for more details: http://www.sammydress.com/m-article-id-16.htm.

If there is any further inquiry, please contact us on our support center. We are always there for help.
Thank you.
Sammydress Customer Service Center

Mexico
1 review
0 helpful votes
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I´ve bought two times into this web page and it was a very pleasant experience, the website is high secure to do business and to make the payment of each order made.
My orders were sent and received on time and everything arrived in good conditions. The garments are well made and of good quality, the sizes match the size chart.
Really I recommend this page, because isn´t had any problem with customs authorities into my country (Mexico).
My experience was very good so I will continue shopping with SammyDress.

Date of experience: May 26, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Idali,

Thank you for your review.
Customers' satisfaction is our top target.
We will always do our best to service our customer.
Best regards,
Sammydress Customer Service Center

Canada
1 review
1 helpful vote
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Shipping and Products
May 24, 2017

I have had positive experiences with SammyDress. I have ordered clothing numerous times. I pay attention to the fitting guidelines and I haven't had any issues with my purchases. I enjoy the variety of colors and patterns. Very unique and well-made. Because I live in Canada, it can take weeks to get all of my purchases. Be patient, it's worth it!

Date of experience: May 23, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Melanie,

We would like to thank you for your comment about Sammydress. We always try our best to please our customers and offer the best service possible.

Thank you for your valued custom,

Sammydress Customer Service Center

Brazil
1 review
0 helpful votes
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Recomendo
May 23, 2017

Eu amo as peças da loja e a rapidez com que enviam.
Os preços são ótimos e sempre tem promoção para economizarmos em nossas compras.
Recomendo com certeza!

Date of experience: May 23, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Customer,

Thank you for your kind review about Sammydress. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Sammydress.com soon!

Best regards,

Sammydress Customer Service Center

France
1 review
0 helpful votes
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Bon site
May 23, 2017

J'adore se site je suis enchanté de ma commande je recommande vivement l'achat j'ai recu mon costume dans les délais et la qualité est au rendez vous

Date of experience: May 22, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Philippe

We are happy to hear that you have a satisfied shopping experience on Sammydress.
Our commitment is to provide a wide range of high quality, trendy fashion clothing at stunning factory direct prices along with a class-leading customer service experience to our worldwide community of customers.
Customers' satisfaction will be our highest achievement.
Thank you.
Sammydress Customer Service Center

Texas
1 review
1 helpful vote
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I'd buy again
May 23, 2017

This site seemed to good to be true and in my line of work if something is too good to be true, it usually is... but I was pleasantly surprised with everything. I submitted an order for about $60 and did not have an issue. I got a shipping confirmation quickly and everything arrived faster than I expected it to. I was honestly expecting it to take well over a month, but it was less than a month so that was pleasing. The shipping confirmation also said it was a partial order so when I contacted them, they responded quickly to explain that my other items were backordered but would be ready in about 16 business days, and that was spot on. I got a shipping confirmation for the rest of my order. I'm pretty happy.

Date of experience: May 22, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Catalina,

Thank you for your honourable review.
We will send a confirmation email to customers when the order is shipped.
Sammydress can be contacted via ticket and live chat 24 hours a day and we will reply within 24 hours.

If there is any further inquiry, please feel free to contact us.
We hope can see you soon.

Sammydress Customer Service Center

Japan
1 review
4 helpful votes
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I ordered a few things and they couldn't get my address right. So they sent the same email over and over and I gave them my address so many times. They tried to tell me my address is wrong like what? I know where I live. They want to make things difficult for people so I got a refund. Never shopping here again!

Sammy Dress attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Courtney,

Thank you for taking time to leave a review.

In order to ensure a successful delivery, we email customers to confirm the shipping address before shipping.
For more details, we have sent an email to you via our ticket center.
Please kindly check it in your account.

Best regards,
Sammydress Customer Service Center

Canada
1 review
1 helpful vote
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Great Value
May 18, 2017

My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. The sizing is a bit on the small side, so I chose the next larger size for my second order placed yesterday.

Date of experience: May 17, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear Janet,

Thank you for your kind review about Sammydress. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Sammydress.com soon!

Best regards,

Sammydress Customer Service Center

Canada
1 review
0 helpful votes
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Sammy Dress has a lot of items to choose from and quality products. The prices are excellent and beat anything out their. Their customer service is exceptional. The only thing that could be improved upon is the cost of shipping. Although if you add the price of the item and the shipping cost you get your items around the same as many other sites. If they reduced their shipping cost they would beat everyone in price, quality and excellent service. I would recommend them to anyone.

Date of experience: May 15, 2017
sammydress h. Sammy Dress Rep
over a year old

Dear David,

Thank you for your feedback.

We are located in South East China. All of our customer orders are shipped directly from China which affects the delivery price.
So the shipping fee is higher than local stores. We offer a large selection of products that are available with free shipping.

Please check out our free shipping here:http://www.sammydress.com/free_shipping-products.html

For your kind suggestion, we will take consideration about it and do our best to improve it.

We would appreciate more kind suggestion submitted to our support center.

Best regards,
Sammydress Customer Service Center