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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have nice products to select from and customer service is great and really nice. Although some items take awhile to get to it's destination, overall had great experiences
I love shopping on Sammy dress. They have great quality, great prices, great products and different sizes of clothing for all types of people, there shipping speed is very good and excellent customer service team.
I will definitely continue to shop there. You should check out this store
I love this site. I go on it everyday to find new items. I first heard of this on YouTube and it sounded too good to be true. It kept coming up however so I checked it out and it's amazing! I get all my clothes from here now. Great quality for great prizes and free money I also love how they have some items about God. Wonderful site! I even got my friends to become customers.
Hi, I bought a blazer, a shirt, a shirt and some shorts, everything perfect, the size goes well, and the clothes are of quality. The blazer is also beautiful and modern, and the shorts are perfect sizes, I am very happy and I will continue to buy here.
This was the 1st time l bought from Sammydress, so wasn't sure what to expect.
I have to say everything was as stated, the order was posted out about 3 days later, l thought it may take a while to get here (Australia)... but it arrived about the same amount of time as any other orders from Asia. 2 1/2 weeks... happy with the dress l bought,, as described, no problem. Make sure you read the size check and don't forget to order a size larger than normal as Asian size are smaller...
I bought a blouse and after several months of gaining interest on my money, they told me that the blouse was no longer available. It gets worse; I bought two blouses about a week apart. I never received either of the shipments. They refused to refund money because I didn't pay for insurance on them. I am leaving this up since I find your business practices somewhat questionable i. E. not refunding money when no merchandised has been received because of your insurance policy. However, you did finally refund all my money and for that I am thankful.
This is a follow up on the review I wrote about sammydress. I had not received my order after 2 months but once I wrote a bad review on them they refunded my money.
Dear rebecca,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.sammydress.com/m-article-id-39.htm.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Thank you very much for your cooperation.
Sammydress Customer service
http://www.sammydress.com/
Los precios son fantásticos! Compré una manta para mi hija y ella absolutamente me encantó y la calidad superó mis expectativas!
Definitivamente voy a ir de compras allí una y otra vez.
I've ordered two watches from Sammydress. Both were delivered promptly and in excellent condition. A very positive experience. I will continue to purchase from this website!
J'achète dans le magasin SammyDress déjà 3 mois.
Ma commande est parfaitement emballée et les vêtements de très bonne qualité.
En outre, le site a beaucoup de choix de qualité et vous pouvez acheter vraiment pas cher.
Les choses sont à la mode, les tailles très bien décrites dans les tableaux.
Il n'y a aucun risque que quelque chose deviendra trop petit ou trop grand.
Pour moi ça prix 3 semaines pour recevoir mon colis et je suis du Canada.
Je vous recommande SammyDress et vous ne serait pas déçu!
I loved all products all dresses so lovely quality also good delivery on time and size also good I like this service they are so friendly
I ordered 3 bathing suits from them the first of March, received 1. The 1 I received was about half the size it showed on their charts. They offered me less than half credit to my account and keep the suit. The other 2 suits are a mystery. The site says they shipped, the email shows they did not. They now say they are hot items and I can't have them, yet they are still for sale on their site, same sizes. Asked for an exchange on the suit that was sent, however after they took off the 12% coupon i had used and added shipping again, so they wanted more money. I'm so not giving them anymore money. I asked a refund, not overly hopeful I'll actually get it.
I think the trick is if the item processing time says 3 days they have it in the warehouse and no problem with time on the shipping, but if it says 10-15 days they have to get it and that seems to be a problem.
My main concern is all the items I ordered are still for sale, I can't have them, but you can buy them, they will take your money but they are not available. So what's the point. Also when addressing the 60 cent, yes less than a dollar, price difference on the exchange they mentioned i must understand they were also at a price loss for the too small item. However I followed their directions and ordered using their measurement chart. I'm not sure how it's my fault they sent me a bathing suit 17 inches smaller, which they are generously allowing me to keep.
So my experience was not great, I'm out $60, and I'm frustrated. I saw the reviews before and they were very bad. I ordered anyway because hey the pictures show very nice clothes at dirt cheap prices. My advice is if you are determined to order from them, keep it to an amount that your willing to risk and be prepared for 15 to 30 days for delivery or support tickets. Otherwise just go to walmart.
Dear Terra,
We are sorry you feel this way.
We at Sammydress provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
We offer all our customers refunds or returns in line with our policies. Please see here for more details: http://www.sammydress.com/m-article-id-16.htm.
As for the items unshipped, we have canceled the items and refunded as you requested.
We have sent you a message via our ticket system. Please kindly reply to us and we will offer you a solution that will meet your satisfaction.
We look forward to hearing your reply,
Sammydress Customer Service
http://www.sammydress.com/
I have to say sammydress surprised, I was refered by a friend but I must say they don't disappoint. Very affordable, tons of discounts, high quality material I mean normally I would be cautious but even with receiving a few products smaller than I expected I'm still in love with these guys. A MUST SHOP STORE, don't forget to refer a friend for free products (it works lol)
Once I wrote a review on your site for Sammydress and I am reasserting it. Till then I had placed many other orders and I am still very satisfied with the company. For any issues raised, Customer service always response promply and positively in a polite manner. I had always received all items purchased. Refund if any is always immediate. I am really happy with Sammydress otherwise I would not have placed thirteen orders.
I was so disappointed to find out my order was very delayed. I addressed my concerns, and they promptly messaged me back. They apologized sincerely, my order shipped out, they rewarded my account 500 Sammy points, and totally refunded me for the inconvenience. THAT is customer service. Well done SammyDress!
Dear Kassy,
Thank you for your comment.
We checked that your item has been delayed to ship out due to hotsale.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I have made many orders with Sammydress and have had no problems at all. I had a question one time and they replied right away. I would definitely recommend ordering from them. Great products at unbelievable prices!
It takes an extremely long time for any items to arrive. Very frustrating experience. First not all items are even available and second a part of it was sent out on 3/5/17 and is not here as of 3/15/17. Not a happy customer. 2 of the items are back-ordered. Very difficult to get in contact with SammyDress, no 1800 # and I cannot see my order status in my Sammy Dress account. The only reason that I give it a 2 star, is because the Support Ctr. Actually replied to me via e-mail. (I rather get a phone call or call a 1800 #, but they won't call you) UPDATE! 3/27/17. I give 1 more star due to them trying to resolve the issue. I got the shipping refunded, but I still didn't receive my 3 missing items, they suppose to been shipped out now. The 2 items I did receive were very nice a lot of items who show on their website as available are actually not! The website is not up to date, they need to fix that.
Dear Taranee,
We are sorry that you are experiencing issues.
Please note that stock and availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.
We have sent you a message via our Support Center, please reply to us via a ticket.
Thank you very much for your understanding.
Thank you,
Sammydress Customer Service
http://www.sammydress.com/
I have found a truly amazing shopping site - Sammy Dress! I have received my second order and am already perusing their pages to order my third. So far, I have ordered clothing, shoes, and accessories and have been entirely pleased with everything I have received. My order arrives quickly with no hassle!
The gloves are awesome, they fits perfectly in hands. They are just the same as description... even better: D
Thank you and Good luck!
The item came for 2 weeks... that was very fast :D
This store is amazing. Shopping on this site has been incredible. It has lots of choices, for all kinds of tastes and the prices are super affordable. The service is very good and the quality of the products is exceptional. I love it completely. Highly recommend!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Surya-Patrici,
Thank you for taking the time to write a review. We appreciate your feedback.
Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.sammydress.com/m-article-id-39.htm
We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.
As for your issue, we have resent a new ticket to you. Please kindly log in your account and check it.
Thank you for your support.
Sammydress Customer Service Center