Sammy Dress
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I started shopping at samydress a few months ago and I'm addicted. Clothes are so fashion and cheap, the fabrics are really good and it arrives real soon. When a product goes out of stock they refund you. They answer to all your questions daily and you can even get great discounts and S points. It is absolutelly the best website to shop. Really trust worthy.
I bought something from the site in the beginning of September, i have still yet to receive my order. And then when i asked for my money back they refused! They told me the item done shipped and they couldn't refund an order that already shipped. Never trust websites like this! I'm definitely an Amazon.com girl!
I paid more for fast shipping. Received half my order and a month later I still haven't received the other half. 2 of the 4 items I received are garbage, stitching is terrible and missing color on the sweatshirt strings. I should have read the reviews before I got ripped off by this place. They won't give me a refund.
Dear HEATHER,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue mentioned, Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 4 dresses from Sammy and guess what? I got then today unordered them on the 14th of Oct which was two weeks ago and I thought i wasnt gonna get them due to other customers comments and complaints about sammy dress. Well let me tell you I think you just have to be patient and wait and later you will see a person outside your door knocking for you to sign your order. Hahaha. And the best thing is i got exactly what i ordered and its exactly the same dresses you see on display... i think this website is awesome im gonna order some more from it... Thank you Sammy dress. You rock and keep up the good delivery service...
Thank you
The worst company I've ever met. Ordered on Sept 2, they said they shipped on Sept 9. Today is October 30th and nothing came. They asked me to check my post office.? How can I do this? I am currently escalate claim on PayPal pf requesting a Refund! I am very disappointed. I also want to complain to BBB
Dear Elena,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Could you please tell us your order number so that we can check it for you and resolve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 2 swim suites at the end of August thinking I would be able to wear it on a cruise in October. Ended up purchasing a swim suit from Target because I'm still waiting on them and we are going into November. I will never order from them again and this is the worst online shopping experience I've ever had. Good luck to the other who order from them and do get their items
Dear Kira,
Thank you for your important feedback and for letting us about your experience with us.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
Do not order from them! Ordered 3 coats September 28 at the same time all the same items but 2 is the same size and received 1 coat 3 weeks later and still haven't received the other 2. Contacted customer service several I was told several stories even was told they were sending it out over a week ago, contacted them today and now they saying it's not available they should've been gave back my money if they knew they didn't have items! Today is October 29 and I'm pissed off!
Dear Coniesha,
I want to extend my sincere apologies for the problems you have experienced.
For the issue you mentioned, would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you so much for your collaboration
Sammydress Customer Service
http://www.sammydress.com/
Ordered 11 items by 235$ on 20/10/2015 i received only 7 item i contact them many times no answer or busy i send them email also no response its really very bad company
Dear abdullah,
Thank you for your important feedback and for letting us about your experience with us.
As for the issue mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered some merchandise weeks ago. I have yet to receive any of the merchandise. Customer service just gives me more and more lies. The final idiotic email from their so called customer service was that after I once again inquired after my long overdue order I was told that my package was sent out via Netherlands Post. There is only one problem. I LIVE IN CANADA! DO NOT, DO NOT EVER BUY FROM THIS COMPANY. EVER! These people are thieves. Thank God my order was only approx. $50.00 and this was my first and obviously last order. Spread the word about this company the more people warned the safer we will be. Consumers have to stick together.
Dear Shoshana,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The shipping means isjust the means we have chosen to ship your parcel.
It is just the the name of the shiping company.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you so much for your collaboration
Sammydress Customer Service
http://www.sammydress.com/
I have sent 2 tickets in asking for a refund and no response. I ordered 9/22 and still no package
Dear courtney,
Thank you for your important feedback and for letting us about your experience with us.
I have followed up your case and our team has replied you it in the ticket, please reply us in time so that we can send you details.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Beware >>>>>SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM Beware >>>>>SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM Beware >>>>>SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAMSCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
Dear Johnny,
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I cant tell you anything about the clothes because i havent received my package after 10 weeks! It was sent on August 24th and now its almost november and nothing. Please dont duy there! You will loose your money
I cant give 0 stars thats why im giving 1 but it sucks
Dear Elizabeth,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Tracking is TERRIBLE because for the past 5 days my package has been "received in china". I NEED IT HERE, IN FREAKING AMERICA. When I ordered the two items it said three days delivery but it's been TWO WEEKS and my brother's birthday already passed. I'm never ordering from this company ever again. Customer service is terrible and IF I DON'T GET MY PACKAGE BY NOVEMBER 10th, I'M ASKING FOR A REFUND.
Dear Nice,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Sammydress Customer Service
http://www.sammydress.com/
I bought 5 items off sammy dress and only received 4! And one of the shirts I got is definetly a small not a medium! Very disappointed with the shipping!
Dear Cherokee,
I want to start by thanking you for notifying us about the issue.
As for the size issue and other issue, we will send you the solution, Could you provide us with your order number so that we can check ti for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I PLACED AN ORDER WITH SAMMYDRESS A COUPLE DAYS AGO CHECKED MY BANK ACCOUNT THEY HAD ALREADY TAKEN MONEY OUT SENT ME NO CONFIRMATION OF MY ORDER OR ANYTHING I DON'T KNOW WHEN OR IF IM GOING TO RECEIVE MY ORDER I HAVE NEVER SEEN SUCH POOR CUSTOMER SERVICE WITH ONLINE SERVICE IN MY LIFE. YOU TRY TO CALL ALL YOU GET IS A BUSY SIGNAL. THIS IS A LESSON LEARNED FOR ME.
Dear Sharora,
We regret any inconvenience or frustration that your experience has caused you.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number to check the status for your order for you?
Sammydress Customer Service
http://www.sammydress.com/
You have beautiful clothing but it never comes and no one answers you back. I ordered a dress and paid for express shipping, had to contact my bank to get authorization to use your site because you are based out of the Netherlands and the dress still hasn't even been processed! I needed this dress for Halloween and now i have nothing and i am out almost 30 bucks. NEVER USE THIS SITE!
Dear Alyssa,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
So I ordered some pretty dresses online at sammy dress at very good prices. However alas... That was in August. It is almost novemember and I have not even had a sniff of my order. Upon emailing, I receive a reply to advise it will come in between 15 - 25 days... Funny thing is it has been almost 60 days so I advised of this in my reply... Which the response was a copy and paste of the first email they sent. Don't order items from sammy dress if you would actually want receive them. At all or within the same year of order. Don't expect to get a decent reply either. Both of things will not happen. Bad form sammy dress. Bad form!
Dear Bryony,
We regret any inconvenience or frustration that your experience has caused you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered from them twice the third time I ordered in the first week in September here it is coming up in November and I still have not received any of my items and I called filed claims, only for them to tell me pay more money to get my order reshiped... I will never order again
Dear Denerika,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
For the issue you mentioend.
Would you minding sending us your order number so that we can send you the status of your order?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
DO NOT EVEE! ORDER FROM SAMMYDRESS. I read at least! 50 reviews before I decided it sounded ok to order from here. Once I did, first they messed up my shipping. As soon as I saw it. I contacted them to get it changed. They told me I needed to send a picture of my id and my credit card! Of course I said no. I called them and had to talk to someone over literally 10 times and explained EVERY TIME TO THE SAME PERSON the whole situation and she doesn't understand. They won't refund my card when I spent over $200 and now I have to take it to court. They are a complete scam and will steal your money. Do. Not. Ever. Order. Here. They are the worst!
Dear Taylor,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you mentioned.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I would like for them to respond to my tickets. I placed an order a month ago and received only one of the 2 items. I visited the support centre and submitted 2 tickets, neither of which has been responded to as yet.
This is quite poor. And I would like a response ASAP or immediately.
Dear Susanna,
Thank you for your important feedback and for letting us about your experience with us.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please send us your order number to check the status for your order for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexis,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/