Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered a sweater on Oct 7th and it still says processing. Was supposed to be shipped within 7 to 21 days.
I have left two 'tickets' and the first one has magically disappeared after two days. Its been 16 days since my order date and I STILL haven't heard anything. I try to call the number and only get a busy signal. The first time I called it rand 16 times before the busy signal. Now its just a busy signal. No one replies to the inquiries you send. And the 'live' chat is a joke. I'm still waiting for a response. After I either get my damn order or get a damn refund, I will NEVER order from here again. Ever.
Dear Rebecca,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm.
Would you please send me the order number to solve your problem for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a shirt in early Sept. Oct 28 and still have not received. Customer service avenues on Sammy dress web site don't work.
Dear Gretchen,
I want to start by thanking you for notifying us about the issue.
I regret any inconvenience or frustration that your experience has caused you.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I love this website! I have made several purchases and the are fast and efficient. For the price the clothes are great! You do need to make sure to order one size up (if you live if the US), but if you do the clothes fit fine. I will continue ordering from this site.
I had paid for expedited shipping and my order came incomplete and 3 weeks late. Then a month and a half later I received the other two items in the wrong size. I ordered everything an XL and 2 items came in right but the other two they sent me a Medium! They don't answer their emails. I've sent three! Paid and they basically stole my money! NEVER EVER buying from them again!
Jennifer Padilla
Dear Jennifer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service.
As for the size issue mentioned.
We can check the issue for you, could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
You have asked me 7 times what problem is do not know how else to say I haven't received the item of clothing I ordered sent u order number on various occasions. Your company is a joke, you are a joke, total con artists
Dear gillian,
Thank you for taking your time to write your review. We really appreciate the feedback.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I was going to order 223.00 worth of merchandise but the shipping was over 100.00 which to me is crazy because i order from overseas all the time and shipping not that much. I have talked to people recently that have ordered and they were disappointed at how long it takes. Sooooo an awful amount in shipping and weeks to months to get... No thank you.
Dear Crystal,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for detailed information on the shipping, please browse this link:
http://www.sammydress.com/m-article-id-39.htm
Please feel free to contact us at http://support.sammydress.com/?lang=en
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I BOUGHT A DRESS FROM THEM IN JULY I DIDNT GET HALF OF MY ORDER UNTIL SEPTEMBER BECAUSE THE SHIPPED IT TO THE WRONG PLACE. STILL WAITING ON MY OTHER ORDER THAT WAS SHIPPED IN SEPTEMBER ITS BEEN OVER THE 30-45 DAYS. I GOT THE DRESSES THEY ARE NOTHING LIKE THE PICTURE OR WHAT PEOPLE SAYS IT MEANT FOR SHORT PEOPLE. IT WAS A WASTE OF MONEY DONT NOT BUY ANYTHING FROM THEM! I RATHER JUST GO TO THE STORE AND PAY FULL PRICE.
Dear Alexsis,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I am so embarrassed that I even had the audacity to trust this company! I ordered 2 shirts, 1 "coat", 1 purse, and 2 pair of shoes. Only 1 pair of shoes came as it appeared on the website. Everything was completely, horribly different than advertised. Not only that, everything is cheaply and laughably made. The purse came with the zipper already broken the shirts were almost belly shirts, although they appeared to be long on the website. The color was incredibly off and now I'm stuck with an over $100 purchase (including the costly shipping fee). It would be cheaper for me to throw out rather than pay the shipping both ways to return for another sketchy item. Save yourself, do not be fooled by the prices!
Dear Danielle,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a sweater from this website and received it within a good time period. The only problem was that it was slightly different from the photo online. It was more of a long sleeve shirt rather than a sweater. But it fits perfectly and is SUPER soft. Good buy.
They take your money, take a picture of a fake shipping label and never send the product. They drag out the dispute process on PayPal. It took me 2 orders to realize they are a scam!
Dear Brittany,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.
Would you mind telling us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress from this website that my friend found while browsing google. The prices are amazing, the quality is awesome... Very worth it! Fits perfect!
I ordered from this company back on August 20th! NEVER received my order! When I complained through PayPal the company said it hadn't been 45 days yet! LIE I had waited the full 45 business days! THey said wait three more weeks, it's coming from China! So I did! Now we are at the end of October and STILL nothing! Even if it were traveling on the Mayflower it would have made it here by now! When I looked up their number to call it was a cell phone place that told me they get calls all the time like this and that the company is a scam!
Thank You to Pay Pal for taking the hit and refunding my money!
Sammy Dress is a SCAM FAKE COMPANY! The reason I gave them one star is because I couldn't give them a negative 10!
Dear Laura,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I see lots of bad comment I just spent $400 of kids dress. They sent me email they going to refund money back to me cause lot of items run out of stock... all i hope now hope to get my money back
Dear Haruetai,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind telling us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Don't order from them.
SammyDress, RoseGal, Rosewholesale Is A Scam
https://www.facebook.com/dontdoitgirl/
7 ON YOUR SIDE investigates Sammydress.com, online women's clothing retailer
http://wjla.com/features/7-on-your-side/7-on-your-side-investigates-an-online-womens-clothing-retailer
Dear Cal,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I brought 3 sweaters, apparently not expensive, around 30$ US (10$ each)... plus another 25$ shipping and surprise, when arrived by DHL from China that asked me another 23$ import tax.
Dear John,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
If I could give a 0 I would order has never came and can't get anyone to respond email or by phone. Terrible experience.
Dear Jamie,
Thank you for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
Could you please offer us your order number so that we can check it for you?
Thank you so much for your collaboration
Sammydress Customer Service
http://www.sammydress.com/
Para mi ha sido uba experiencia muy agradable porque puedo hacer pedidos facil y rapido y con la tranquilidad de que mi pedido es seguro, ademas de que SammyDress tienen una amplia gama de productos y diseños y que todos son increibles y a un precio muy accesible
I ordered three XL Men's shirts, which arrived today. All Shirts were marked XL, as ordered. That's the good news. The bad news is that all were extremely small, and should have been marked X-Small. They were even too small for my wife (5'6", and 120 lbs.). I'm 5'11" 185 lbs., and could not even try them on. They would have fit a 10 year-old boy. Plus, the fabric was extremely thin, which would have been ok if they were even close to being the correct size.
Total waste of money & time. Very disappointed with Sammy Dress.
Buyer Beware!
UPDATE: After I received a full refund from Sammy Dress for my purchase, I've changed my review from a 1 star to a 3 star. Beware, however, that - at least for my order - the actual sizes run very small.
Dear Cal,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I bought an item from Sammy Dress on 8/11/2015 and as of 10/26/2015 I still have NOT received it. I have sent an e-mail telling them about my issue and all I got was a "Go check your post office and let us know if it's there" well guess what it wasn't there and I have sent an update to Sammy Dress and have heard no more from them. Thank God I was smart enough to just order a 15 dollar T-shirt to try them out and not some huge order like some of the other reviews I have read. Sammy Dress has lost my business for good. Enjoy your lunch Sammy Dress cause that's all you got from me.! 0/27/2015 literally one day after writing this review, I get my item. Coincidence, yeah I think so. So I got my item, it fits but does not look like the exact item I thought I was getting. Non the less it's here from China. I guess that's why it took longer than I was told it would take, who knows. That being said Sammy Dress did deliver and that's what it comes down to.
Dear Roberto,
I want to start by thanking you for notifying us about the issue.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laurie,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
As for the issue you mentioned.
Would you minding sending us your order number and detailed information so that we can check the status of the order and resolve the issue for you?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/