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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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To all the individuals who are writing bad reviews on this site about Sammy Dress.com apparently, you guys don't READ the reviews on their site and IT IS NOT A SCAM bottom line.
A.) A vast amount of customers, incorporating myself state that the SIZES in China run VERY SMALL, so you must order one or two sizes up from you normal size. Meaning if you wear a size Small order a Medium or a Large.
The garments are made utilizing Chinese women measurements not the United States measurments.
B) Don't purchase something that someone else hasn't wore on the site. You need to see their opinion on the product. The fit, the material and the overall quality of the product.
C.) Some of the material is very thin, so you will have to wear something underneath.
D) The merchandise takes a Long Time to SHIP, 1 to 2 months if you don't pay for Expedited Shipping. Expedited Shipping is about 7 days.
KEEP ALL THESE FACTS IN MIND and you WILL NOT have a problem.
PS: I am a real person.
I will officially be a Doctor in two years and I will still rock Sammy Dress garments.
I also have a bontique and I sell their merchandise.
Modern Goddess
Dear Sammy Dress:
My sign in "points" from the "Sammy Dress App" has not been working for 4 days. I uninstalled and reinstalled. What is the issues? I need my extra bonus points because I spend too much money with your company and would like to keep receiving $15.00 to $25.00 off my $100.00 to $200.00 orders.
Loved items from sammy dress, LOve their prices, Customer service, and products. I would recommend anyone to Sammy Dress if you haven't already
Previously inquired about my refund and finally received it
I am very satisfied thank you
This company is absolutley fraud dont buy from these people i bought stuff from this company shirts and shoes these are very small and for refund it is very hard to get they sre not doing anything. Please do not buy if you are thinking, this is sort of scam very bad
Dear amjad,
Thank you for your message. We are sorry to hear this.
Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm.
To know more about it, you need to choose the item size according to your own measurements (in inches or cm).
We have taken care of your complaint and offered a resolution via the ticket center. Please check it in time.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I bought from Sammydress and they sent the wrong size and when I tried to return the items they never responded to my email with any address to return the items. There sizes run very small. I recommend you never buy anything from Sammydress it's a scam
Dear Diann,
Thank you for your post.
Please check our warranty link on size issue.
http://www.sammydress.com/m-article-id-16.htm
Please review the product's measurements in the size chart under product information.We will check the quality issue for you.
Our team has reviewed your case and will resolve the issue priority.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I am very displeased with the order that I placed. I ordered three of these tops in black, blue and gray. When I finally received them only the black top was the size that I ordered. The blue and gray were a size smaller. When I attempted to get a resolution per the wrong size policy, I was told that "these items need quality check in this case we can not resend you". This clearly wasn\'t my error and no effort was made to provide me with that which I spent my money. I'll never order from this company again. I don't consider this to be a reputable practice. It's such a shame because the black top that did fit was very nice for the money. I refuse to pay shipping to send back what I didn't order.
Hello Deirdrie G. Thank you for sharing your feedback. We regret things did not work well for you.
To know more about the size details, please review our warranty and return policy on our website:http://www.sammydress.com/m-article-id-16.htm
We will check the issue for you.
Our team has contacted in the tickets to review your case, please log in to your SammyDress account in "My Tickets "
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I've ordererd products on SAMMYDRESS and it's really the best shopping online website.
Items have received have an excellent quality and similar to the pictures on the website.
Quality and shipping of clothes and shoes from Sammydress.com are ssimilar as well-known website as Asos for exemple.
SHipping was fast as well, and the service is very kind!
If you love fashion and have a lot of choice on shopping online website, you should visit and buy on Sammydress.com
I'll buy again in the servral days for sure!
I discovered Sammydress in December 2015, and have placed over 12 bulk orders since then. The service has been excellent. The staff are very courteous and helpful, dedicated to taking great care of me.
Looking around at bricks-and-mortar fashion stores, I'm impressed to see how up-to-date Sammydress stocks are with the latest seasons and color trends. The designs keep me interested.
The goods are nicely made, very comfortable, and always bring compliments when I wear them. The affordable prices make it possible for me to build a lovely collection. I have never shopped online before - and I'm thrilled to be one of the happy Sammydress customers.
Depending on what I'm buying, shipping costs can outweigh the benefits. So, I try to put together an order of items that all have free shipping, or a bulk order at standard rates.
In 9 months of shopping, I've only had two hiccups: #1 - a single item parcel was sent to the wrong country (by Singapore post, not Sammydress) - I got a full refund by showing the tracking history in my order details, and a 10% discount for my next order; #2 - an item of $2 jewelry was broken on arrival. I took photos to show the customer service team, who gave me a partial refund.
Popular or sale items can sell out quickly. If something I order is out of stock, the Sammydress staff alert me immediately and offer a credit, or to let me know when it's restocked. Both options have worked for me in different cases.
I have bought beautiful shoes, clothes for myself and my family, garden & household items, jewelry, bags. I'm always so impressed with the craftsmanship. Sammydress - as a hosting agent for other manufacturers - must put their suppliers through rigorous checks in order to maintain quality stock. This is one of the things I like most about shopping with them. I really feel I am getting great value for my money.
Every time a parcel arrives, it's a festive occasion. The VIP rewards make pricing even better. The online community are really positive. I'll be a Sammydress shopper for life <3
Ask any presale questions in the online chat. Make sure you understand your shipping options (cost and timing) before placing your order). Submit other questions via the ticket system, accessible via your free account. (I always get speedy, polite replies with solid solutions.) Read the SD buying tips onsite so you can make good decisions and have a fun, satisfying shopping experience.
Recently i ordered a black hand bag, but it came as blu. I dont like it. Could u exchange it for me? Thank you.
Dear Bakry,
Thank you for your post.
Please check our warranty link:
http://www.sammydress.com/m-article-id-16.htm
Yes, you can return the item to exchange the color you like.
We have sent you an emai for the details, please kindly check it.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Whilst i love the products ( well the ones you receive after payment) i think their non existant people skills are appalling. You can't reach anyone. I have lost track of the times i have tried to locate my blue peacock scarf. I have sent the order number the ticket number everything and all i get is an impersonal generic email. Bought heaps of their products but no more. Beware of these people who do not respond to you directly.
Hi denice,
Thank you for your message. We are sorry to hear this.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We always respond our customers in person.
As for the issue you have raised, would you minding sending us your order number so that we can resolve the issue priority.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Last summer ordered few items. They never arrived! At last I got a refund.
Hi Valery,
Thank you for sharing your feedback.
We are delighted to here that you have received the refund.
Please feel free to ask if you have any questions.
Sammydress Customer Service
http://www.sammydress.com/
I was not happy with my order from Sammydress.com. Customer service finally contacted me. A refund was issued. I don't like to throw money away and was pleased that we were able to come to an agreement.
Dear Judith,
Thank you for your feedback.
We are committed to providing our customers with a better service.
We are delighted to hear that the agreement has been reached.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Sammydress Customer Service
http://www.sammydress.com/
I placed and order on Match 29th and up till now may 5th I still haven't received my order. And I try contacting them regarding my order. They just give me a tracking site that's all, their shipping policy says '' shipping to Canada and us takes about 10-15days. I live in Canada and my order took 1 month and one week. Wth
Dear Ruth,
Thank you for your feedback.
We checked that your parcel has been shipped out.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that. From time to time with thousands of shipments there will be an occasional issue with shipping.
We have sent you a new message to offer you the right resolution.
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I Ordered a package that has not arrived, and every time I call them- I get a voice message. Since i paid for the order through my PayPal account, I reported to Paypal. Paypal said the order has been sent and I am out of luck. Please, people, I am reporting them to the attorney general's office and you should too. They're robbing folks every day. It is time to stop it. I want my money back and for them to shut it down.
Dear jose,
Thank you for your message. We are sorry to hear this.
We checked that your order has been shipped out, you can tract the parcel on link: http://www.myib.com/tracking/.
We have sent you an email with the shipping information and tracking number. You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
Thank you for your support in advance!
Sammydress Customer Service
http://www.sammydress.com/
Well, the sign in and sign out is convenient and excelled of the Sammydress.com.
My orders was incorrect, but overall I was able to savage some of the products delivered and to give away the rest to a friend, because the sizes were incorrect and wrong merchandise was delivered. I was given a refund of $20(twenty dollars) to help offset the error of Sammydress.com.
I wish I had read these reviews before ordering what I did. I ordered 2 pair of shoes, lounge pants and decorative pillow 'case' on 4/4/2016, within 2 weeks I got 1/2 the order, the shoes were snug but can wear, lounge pants are made for a much smaller person (I ordered a large) figuring that would work. My other shoes and pillow have yet to come, its been a month, I Ebay shop and nothing takes this long from Ammon Jordan.(sarcasm) I sent them a complaint today about the shipping, I have other items I'd like to get, but after reading all this, I think once (if) I get my remaining order, I'm closing this site down and walking away. The quality was good for the price, but the unknown delivery is crazy! After voicing my complaint, they did arrange a credit toward the shipping, I did finally get my remaining items and very happy with items and outcome, I may go ahead and order more
Dear Steve,
Thank you for your feedback.
Glad to know that this issue has been resolved and you are satisfied.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
After putting a review on SiteJabber I got a response from sammydress.com. They told me that if I contacted them at their site and proceeded to give me 119 things I had to type in I could discuss how to fix my problem (item was sent to incorrect address and returned to sammydress). I typed in all 119 things and was then told my question was not available. Nothing about how to fix anything. DO NOT ORDER ANYTHING FROM SAMMYDRESS.COM. It is a scam.
Dear Leslie,
Thank you for your feedback.
We ship the parcel to the delivery address our customers put in our system.
As for detailed information on it, we will check the issue for you. Please kindly check the email we have sent to you.
Thank you for your support in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress on sammydress and it arrived in two weeks. The dress was about 5 euros so I was surprised by the quality of the product, which was actually good for the price! I was satisfied with my order, I'm waiting for another one and will definitely order more in the future.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Sana,
Thank you for your message. We are sorry to hear this.
We checked your parcels have been shipped out.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that. From time to time with thousands of shipments there will be an occasional issue with shipping.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/