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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with SammyDress is positive. I have ordered about 4 times in SammyDress and I have always gotten all of my items in perfect condition :D and the quality of the items is better than I had expected: nice dresses, t-shirts, bags and very unique styles. When an item is not in stock or it is going to take longer than the rest of the items, they have sent me the items that are available really fast; I have also gotten items refunded very quickly when I asked them to. I have also waited for the remain items to be sent to me and they sent me a picture and a tracking number as well ;) You can trust SammyDress you just have to check how many days it takes to be shipped (it varies from item to item) and then you have to be patient because of the processing time and traveling time.
My experience so far it has been very nice and positive. I usually pay for the fast shipping and I get my items after one week :D"
I don't know who is writing the rave reviews, possibly paid people. First let me say the clothing kooks nothing like the photo, they run small a day is poorly made. Don't waste your money because the fabric is crappy.
The sewing of buttons to the clothing is horrible and I ended up throwing my $200 in the garbage. None of the items fit because it appears the clothes are cut for Asian people who tend to be short. The dresses fit like shirts. I can't believe these people are allowed to do business
Besides their low prices, Sammydress.com is absolutely the best. The website is mobile friendly and super easy to use. I recieved my order in less than the 10-25 days the website said.
The customer service is amazing. They reply in less than 24 hours and refunds are fast. They really care about the customers. I love it!
Sammy dress had all the great styles and at the great prices. Received my orders withing great timing. I placed a ticket due to bad weather in my state and received quick feed back about my order and the status. Thank you for great customer service
I think its bull$#*! how i am a costumer and i give you money to buy $#*! from you guys and i never get them so all i have to say is give me what i paid for and $#*! off!
Bought a bathing suit on March 5 and it is still being processed. I have tried calling, e-mailing, and have received only silence. I just want my bathing suit. The order is MM**************
Dear customer,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
The stock statues is changing all the time as we have so many orders every day. We just need time to update the information on the website. Sorry for the inconvenience. Generally, the system will send the e-mail when it is out of stock.
We have checked it for you and find that you have canceled the order before and we have issued the full refund for you.
Best Regards
Customer Service
I have done online shopping for one year now and sammydress was my first. I have never regretted my choice to transact only with them for not only are their products awesome to the dot, they also offer the most invaluable service even after sales to the customer. The products at sammydress are unmatchable in both quality and price(the lowest I've ever seen). There is no single element of fraud at sammydress as was my initial fear. I just love the whole experience and I encourage all that want great quality for the lowest price to make this their home for online shopping.
After receiving an item that lo looked nothing like the photo advert and contacting SammyDress 6 times with no resolution from them I had to contact Paypal to get a refund. Very poor customer servise from this company.
Dear Sandra,
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. Sometimes the manufacturer may have a listing/description error.
Please tell us your order number, we will check with the supplier.
Best Regards
Customer Service
I bought 2 small items and after 2 months STILL never recieved them! Their mailing system is A JOKE! They will give you the run around & tell you things to get you to leave them alone. I wouldn't recommend this website to anyone! You guys can go ahead and delete this review if you want but it is true & more people need to know! YOU GUYS ARE A SCAM. Quit trying to play people for money! You guys were so quick to take the money out, but so F*cking slow on giving it back when you KNOW you're in the wrong!
Dear Queen,
We are sorry for that happened.
Although there will be a little delay by the shipping company, our customer will receive their items. Would you like to tell us your order number? May be there was something wrong with your shipping address.
Best wishes,
Sammydress.com
I have placed several orders with SammyDress, and my experiences have been very good. They have really nice clothes and jewelry, besides a great service. I'll definetily order again, and recommend to anyone looking for unique afordable items.
Didn't receive 2 of the 4 items I ordered. Until I tried emailing to find out when to expect the other half of my order, I was told they would no longer have the item in stock. However, their site still showed the item for purchase. So, they told me to pick something else out. I chose something that cost less than the two blouses that I ordered. They told me it would be an additional $3. Dollars. I asked why I should pay more when I already paid for the shipping and it was their mistake, not mine. They wouldn't agree, so I asked for a refund. They did give me the refund, but not the entire shipping fee I paid. I have a feeling that is how they operate. They collect full payment when they only ship partial orders. I'm sure they expect most people won't bother because of the inexpensive items. I would never recommend Sammy Dress or buy from them again. Also, their sizing is not the same as in the US, their sizes run much smaller.
Dear Tee,
Thanks for telling us.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please tell us your order number.We are willing to help you.
Best Regards
Customer Service
I ordered a pair of shoes from Sammy Dress on the 25th of February and I didn't expect them to arrive all the way from China to Peru for a month or so, so I decided to forget about them and surprise myself a month later. Well, the surprise came faster than expected. Only 20 days later my order arrived, safe and sound and I couldn't be happier. I'm literally OBSESSED with my new shoes, the quality is really nice and they only costed me 12.50 dollars! A lot of people has asked me where I bought them and I recommend Sammy Dress on a heartbeat. Will definitely order again (:
THIS IS A WARNING TO EVERYONE. DO NOT BUY FROM THIS SITE
So as some of you may know, I ordered of this website, sammydress.com,
I wish someone would have warned me that they are the $#*!tiest company I have EVER dealt with. Not only do they falsely advertise their propducts, but their customer service reps are some of the biggest morons I have EVER dealt with. They expect me personally to pay almost $100.00 to return my items to them to refund me only $27.00. They are complete rip offs and scam artists. Not to mention, I had a week long email thread with their customer service rep trying to 'make a deal' with my by only giving me a percentage back for their faulty/broken items they had sent me.
Absolute $#*!ing rip offs
Dear Julie,
Firstly, we are sorry for all that happened.
But please check our warranty carefully. If you are not satisfied with the items you received, we are willing to solve it for you to your satisfaction based on our policy.
Please contact us and we will solve it for you personally.
Best Regards
Customer Service
This website is hands-down my favorite place to shop online. Whether it's just for fun, or if you're tight on cash, or are looking for the latest trends at amazing prices, Sammydress is the place to go. The products are excellent quality, and the community is top-notch. I'd recommend this site to anyone!
"I ordered about 20 items from Sammy Dress, most for my wife prior to our Anniversary. We were unsure what to expect but we searched long and hard before making our final orders. In the end, a few of the men's items ran small. But I have to say, we really love each of the items we purchased. We purchased a wide range of items; three dresses, some lingerie, two women's adult costumes, a few shoe racks, some men's jackets, toys... All great deals. One of the children's masks was broken during transit. Sammy Dress refunded our money for that item no problem. We really appreciate the great customer service and the great products. If you are okay with the shipping time, we highly recommend."
I love the fact that its perfect size an the color is amazing an I like the fact that everyone wants it. It draws attention when you walk in a room every one turns there heads. Some people would even get jealous cause it would make there men look lol
I really love your website an I have told all my friends and family about it so look for them to shop from you cause I will always return there to shop for my dresses.
I LOVE SAMMY DRESS.COM. Sincerely Paula Craig
Worst shipping practices, worst delivery times, worst sizing, worst business to do business with. Clothing is in horrible condition, not made correctly, holes in material, sizing is really, really inaccurate. Took my money same day but had to wait a month for it to be delivered only to get it and it has holes in it. Not going to return it as it costs more to send back and you don't get a full refund so why would I pay double for a piece of worthless clothing. Don't believe everything this site puts on it. Cute clothes and low prices are enticing but not worth your money. Cheap price is reflective of cheap material and cheap labor. Cheap is Cheap no matter who it looks in a picture. I actually got what I paid for... JUNK Will never order from this site again! Buyer Beware
I have put in my order and it says it was shipped out on the 3/23/15. They gave me my tracking number for its not showing up on USPS….
Any advice?
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Laura,
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Also, sitejabber has detailed policy, we are unable to pay for fake reviews.
Best Regards
Customer Service