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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I love Sammydress.com and I am the type to worry about ordering clothes online. My first purchase was a couple of blouses just to see the quality and fit of their clothes. Everything I ordered fit GREAT and was well made! Prices are awesome and shipping was fast! I did express shipping and added insurance because of other reviews I read. I WILL order again from this site because a lot of their items have real people with pictures, customer reviews, and size charts for each item. You can't beat that or go wrong! Just make sure you measure yourself correctly!
I ordered something from this horrible site over two months ago and still haven't received it. On their website it says it shipped, but I am unable to track it with the information they originally provided me. I'm assuming I will never receive this and I have been scammed. Please save yourself and do not attempt to order from them.
I have shopped with sammydress multiple times and have never had a bad experience. I love that I can get hard to find items for a fair price.
"Do not buy from this overseas company. I ordered several items and one item did not ship. I received no notice that it was out of stock. Sammydress had no problem charging me for the item, did not send it, and played games about when it would ship. They changed the date it was suppose to ship. I paid through PayPal and started a dispute. The dispute kept having to be updated since Paypal wanted to close it. They finally did closed it based on the tracking confirmation from the items that did ship. I am appealing it now. I also complained to the Better Business Bureau against Paypal for closing my dispute. All P. P. had to do was review my open cases against Sammydress. I received a notice today March 31,2015 from Sammydress that the item is still out of stock and they moved the shipping date. I am requesting a refund now. I only received this latest notice from Sammydress because I emailed inquiring about the update. They had no intention of notifying me about the changes. I cut/paste the information and added it to my BBB complaint against PayPal. HOLD PEOPLE ACCOUNTABLE FOR THEIR ACTIONS... "
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Edit Review
Order Information: #MM*******140 on February 21 2015
Dear Amunet,
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
Hope you can tell us your order number, we are willing to solve it for you to your satisfaction.
Best Regards
Customer Service
I ordered a few times from Sammydress now and I absolutely love Sammydress, I just ordered a new pair of dress shoes that fit great and look awesome. I live in the USA so it takes about a week and a half but its worth it to me. Can't beat the price, quality, and super cute products.
Sammydress is the top website to buy today's new fashion! I have tried multiple websites and Sammydress is by far the best! Not only do they have great prices, but they are 100% reliable on their shipping and processing times. Their customer service is not only quick but very willing to help. Finally the products that you get from Sammydress are GREAT quality!
Really nice. Loved the things i got. Good sizing details. All fit nicely.
It might have been a year or more that I explored Sammydress by the help of my very close friend. I can clearly say now that the life of my style and image separated on before and after. Sammydress colored up my life with bright and dizzy colors, brought in new tasty cocktails of fashion twigs, showed me what a shine and power I deserve when I am not afraid to choose this amazing world where luxury gets shape and aroma, becomes man-made and so close to fulfill dreams...
Yes, this is all about Sammydress, who helps to release dreams and mark all the points of women wishlists. Come here, look at this amazing and distinguished collections of clothes, shoes, bijoux and accessories and never leave without a bag full of authentical stylish purchase. Besides, you are always treated here like a unique and exceptional customer
I ordered in January, 2015 and as of March 30 have never received a thing. When I asked for a refund they asked me to wait - weeks. I asked for a 3rd time and they have offered me one-half of what I spent. I would never ever do business with these people again.
I ORDERED TWO ITEMS 1/15/2015. I HAVE YET TO RECEIVE THEM AND IT IS NOW 3/30/15. I'VE REACHED OUT SEVERAL TIMES AND THE CUSTOMER SVS NUMBER DOESN'T WORK AND WHEN I SEND THEM MESSAGES THRU MY ACCT I NEVER GET A RESPONSE. I FEEL ROBBED AND WOULD LIKE JUSTICE. I READ ALL THESE GOOD REVIEWS AND WONDER ARE THEY TRUE.
Dear TUTI,
Thanks for your message.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For your order, we will contact the shipping company to check what is wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Hope you can contact our support center and tell us your order number.
Best Regards
Customer Service
I ordered few times from Sammy Dress and I was always satisfied. The items arrived quickly. Very nice things for good price. I am a happy customer :)
My shopping experience has been wonderful from beginning to end. The designs are unique, beautiful and plentiful! I was like a kid in a candy shop. Once my orders arrived, I was so pleased, you can not beat the price, the fit is perfect and they feel so good on me! I will be a life time customer!
Sammydress.com is a fantastic website. Not only are the clothes well made and comfy to wear but the shopping experience is easy on the mind and the wallet. I have gotten so many compliments on the clothes I have purchased through this site and have told every one of my friends where they should be shopping.
So far the items I have received from sammy dress where exactly what I was looking for. Shipping times are indicated fairly accurately on the site so if you need an item sooner rather then later then take note of shipping times. Also Customer support was always pretty helpful! Really hope the good experiences continue with Sammydress.
The clothes are poor quality and are nothing like the pics.
Their jewelry is the wost. It changes colour just after the first time u wear them.
This site is a scam and they have a number of stuff that they do not send to u.
I would rather get stuff from the thrift shop.
I started using samy dress in 2014. Usually i am skeptical about online shopping because you never seem to get the things that you paid for. However, from the moment i came across this website, i have been extremely satisfied. No disappointments have occurred from ordering from this website. The main thing that attracted me was the products and how cheap they were. None of my orders have ever been over $100 even with shipping and handling. The great thing about this website is that they always have ongoing sails so i think thats what makes it such a great place to shop on. Customer service has been very patient and detailed about every answer that i had a question about. They answered back within a timely manner and gave me great confidence on their word by doing everything they said they would do. The only thing i wish they would change is their variety in shoes and the sizes. Though i know this is an international website, most people especially me can not seem to find the right size and if i do its either always sold out or they dont fit. Overall, my 4 time order experience with this company been every good under the sun. The prices are wonderful, the products are wonderful and fashionable to wear. I hope that they come up with some more products especially with todays fashion world on the rise. I highly recommend to all my friends to shop at sammy dress especially when they ask me, "omg you're outfit is cute! Where did you get it from and how much?" when i tell them their expressions on their faces are priceless. I feel proud to announce that all this is from sammy dress. I won't lie, some of the stuff i didnt think i could and would ever fit. But every time i ordered and tried them on they fit just right.
It was a very happy day for me when I came across your web site. Thank you very much for bringing such up to date jewelry at such an affordable price into my life. I am a breast cancer survivor and there hasn't been much to smile about lately. I have enjoyed everything I ordered and I get so very many compliments even on the bulldog purse I purchased. I can only thank you and encourage you to keep up the good work.
Sammydress is one of my favorite websites! You can not find a better bargain anywhere else. There are a few problems that I have come across though. For one the color in the pictures are either lighter or darker then the actual product. Also the shipping, if you order a large amount they will not all be shipped at the same time. I ordered four items once and they sent two one week and two the next week. Finally I may pay for a item and they say it is not sold out but when its time to ship my item they say the product ran out. However I always get a tracking number, update on my items, and my packet comes within the days stated. I love every product I buy and I love how the clothes fit.
I absolutely love Sammy Dress. Their clothes are adorable, they are affordable, and they have wonderful customer service! I have only ordered from them once but everything went nice and smooth. I got my items and they were made beautifully. The items that I didn't give, I did receive a refund from them and their customer service reps take really good care of their customers! I can't wait to order from them again!
I ordered two blouses from SammyDress and it took over a month to get the first blouse. When it came it was the wrong size. I ordered a XXL and the blouse I got would not have fit on a 10 year old. The workmanship was shoddy and the blouse did not look like the picture. I tried to call them to return it but could not get a hold of anyone.(I tried everyday for two weeks) I finally started e-mailing and have received some responses. One response was that they would pay me $5 if I would give them two weeks to remail my blouses. I said no, just refund my money. On March 14th, they said that they would refund the price of the blouses but not the shipping. They asked if that was okay. I said that was fine and to send me my money so that I could be finished with them. I still do not have my money back. I will never purchase anything from them again. Just beware that they sell the same merchandise under other names. They are the biggest scam I have ever come across.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Audrey,
Sorry for the long time shipping. Could you please tell us your order number? Also, hope you can help us to confirm the shipping address and check with your local post office.
Waiting for your reply.
Best Regards
Customer Service