Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered from here in December 2014 I ordered a dress for my mother it took so long to come that when it finally arrived and the mail lady delivered the package I completely forgot about it, the dress I ordered looked exactly like the picture the only disappointment was there was a stain on the dress and when I told them about it they completely ignored me after that I never ordered from them again.
I never recieved the items ordered and the company still has not issued a refund. MULTIPLE, MULTIPLE ATTEMPTS TO RESOLVE. MET WITH "PLEASE CONTINUE TO WAIT." THAT WAS 11 WEEKS AGO
*update a refund has now been issued. 5/18/2016
Thank you for your message.
We checked that your parcel has been shipped out.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that. From time to time with thousands of shipments there will be an occasional issue with shipping.
We have also sent several messages to follow up the issue.
We would be really appreciate that you can take your time to reply us.
Thank you very much for your collaboration in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered men's shirts, swimsuits and long underwear. I didn't care for the cut and fabric on the shirts, and the fabric of the long underwear. The suits were at least two sizes two small, but the fabric was comfortable.
UPDATE: SammyDress contacted me for a refund, but I wasn't interested in sending clothes back, especially when some of them were already at the Goodwill. Also, the smaller clothes fit my husband. I still stand by my words above, but wanted to say the company did try and correct the situation.
Dear Brian,
Thank you for notifying us of your complaint.
Here is our warranty terms and policy link:　http://www.sammydress.com/m-article-id-16.htm
We are delighted to hear an agreement has been reached.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I posted a review a few days ago stressing about sammy dress taking money from my account and with holding my item... Although I still don't agree with that... I am really really happy that sammy dress did respond to me promptly and they did refund my order and the money was back in my account within 3 days. So I'm super happy with that. The items I did receive from sammy dress the other times i ordered were pretty good quality and worth the price... The shipping on one of my orders was 3 weeks and the shipping on my other two orders were both 8 days. I don't know why my fourth order had an issue... But anyway... Basically its up to you if you want to take a chance and order from sammy dress... I had both a good and bad experience ordering from them but thankfully they addressed my bad experience right away and I'm super happy about that.
Dear Brittany,
Thank you for notifying us of your complaint.
We checked that we have cancelled the order as your requested.
We are delighted to hear an agreement has been reached.
Please rest assured that we would continued to improve our service.
Thank you again for you kind support.
Sammydress Customer Service
http://www.sammydress.com/
I totally get the, you get what you pay for. I ordered my dress Thursday and it was taken out of my account within minutes. However I got an email saying they needed me to confirm my order by sending a picture of my id and credit card (who asks for this) even worse who falls for it and sends it. Unfortunately, I did! I have yet to receive a tracking number. I paid for expidited shipping because I needed it for a special event, and the package is no where to be found. Worst of all the are an unreliable, I have been trying to contact them for three days and I can't get ahold of anyone. I should have known that to order from a tacky site. Stick to what you know and normally shop from. The prices are not worth the headache of wondering where you packages are at.
Dear Katherine,
Thank you for your feedback.
We checked that we have canceled the order as you requested.
We have refunded to you on 2016-5-2. Please kindly check it?
We also sent new messages for details.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I received the items that I ordered which looked nothing like the items I saw on their website. I will absolutely never order anything else from this site.
Dear Valarie,
Thank you for notifying us of your complaint.
As for the issue not as described, we will check the issue for you.
For the detailed information, please kindly check the email we have sent to you.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I'd like to know where my package is, since I haven't even gotten an email of where my package is. Starting to feel like this website is a big scam...
Dear Julie,
Thank you so much for your precious feedback.
We checked we have canceled your orders as you requested.
We have refunded it to you on 2016-4-30, please confirm it.
As for the refund details, we have sent a new message, please kindly check it.
We would be really appreciate that you can take your time to reply us.
Thank you for your support in advance!
Sammydress Customer Service
http://www.sammydress.com/
I was very pleased with the customer service staff and their pleasant approach. As for the e-shop itself, it I was kindly surprised by a huge amount of stuff and very good prices. The quality of items I ordered and recieved was satisfying and I am planing to order a lot of new stuff here.
MY ORDER: Received the WRONG STYLE in the WRONG SIZE and it is also made of cheap CRAPPY MATERIAL. It is not worth the time and effort to return this overpriced JUNK. Can't wait until we end the Asian rip-off. Do you people even have an inkling of what you are doing? I will post what you sent on my facebook page!
Dear C C,
Thank you for taking your time to write your review.
Please check our warranty link on size issue: http://www.sammydress.com/m-article-id-16.htm
As for the size issue, we will confirm it for you.
We have sent an email through our support center. Please kindly check it.
Please rest assured that we would continued to improve our service.
Sammydress Customer Service
http://www.sammydress.com/
I bout several hundred dollars of clothing back in November from Sammy dress. Still have not received my clothes. Or a refund. It's almost impossible to get through to talk to anyone. I basically just gave up. Obvioialy, they need my money or clothes more than I do... A learning lesson is to always read the companies reviews before ever sending your hard earned money. Because what it comes down to is they have no respect for there customers or value their name...
Dear Shomii,
Thank you for taking your time to write your review.
As for the issue you have raised, would you mind offering us your order number so that we can resolve the issue please?
For any issue, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly and resolve the issue priority"
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
- I received all items ordered.
- My complaints were addressed and politely dissolved.
- quality was as expected
I ordered 3 items - two dresses and a top. I received duplicates of all three items and received 3 of one dress. When I checked my credit card statement I was charged for all seven items that arrived not just the three I ordered. I have called and emailed the company with no reply. Also, they charge 25% of your order for shipping. I will never order with this company again!
After Sammydress saw this review they contacted me and made things right. I am willing to believe that there was just a communication problem. I appreciate their efforts.
Dear Rachel,
Thank you for your feedback.
Glad to know that this issue has been resolved and you are satisfied.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Worse experience ever. Horrible quality. Looks nothing like photos. Return policy is a scam. You only get 20% back of your money. NEVER buy from here
Dear lala,
Thank you for notifying us of your complaint.
Here is our warranty terms and policy link: http://www.sammydress.com/m-article-id-16.htm
As for the quality issue, we will check the issue for you.
We have taken care of your complaint and offered a resolution via our ticket center.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
Ordered a large. The tag says large, but it's a size or two too small.:\
Edit: They have contacted me both on here and in a private message on their site and have made a great effort to make this right.
Dear Toby,
Thank you for your feedback.
We are delighted to hear that an agreement has been reached.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Clothes take forever to receive and are made from cheap fabric. Items LOOK ABSOLUTELY DIFFERENT FROM THE WEBSITE. SPARE YOURSELF. TOTAL WASTE OF TIME AND MONEY.
Update. Received a refund... Will not change my original post because the clothes are atrocious. On another nite Sitejabber is an excellent website 5
Dear Nikki,
Thank you for your feedback.
As for the quality issue, we will check the issue for you.
We respect the opinions from our customer and will make progress all the time.
Would you please check the email we have sent to you?
We are committed to assisting every customer at any time.
Thank you again for bringing this issue to our attention!
Sammydress Customer Service
http://www.sammydress.com/
I took a chance and ordered two wigs on 4/15/16, about one week later they arrived. To my surprise I like what I ordered, my curly wig is as cute as can be on me. I also like the high lights in it. Now the other wig has all waves, it looks like my real hair. Sammydress did a real good job, and I would recommend you give them a try, and for the money they are just as good as any wig shop and cost less. Thank you happy customer.
I had a wonderful experience with sammydress. They have tons of products that you can't find other places. I was able to purchase some gifts for the holidays that suited everyone's different styles.The best part was that the prices were so great that I was able to purchase quite a few items with money to spare. You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.
I ordered three purses and received them in a timely fashion however all three were complete garbage. They were made of the cheapest materials I've ever seen. The oder eminating from them was horrendous as if treated with a chemical partially composed of urine (no exaggeration). They were sticky and had to be bleach wiped to be handled. On one the zipper broke right off as soon as I unwrapped it and tried to open it. Another was also falling apart in my hands. Buy nothing from this site. Total scam.
Dear Jennifer,
Thank you for your review.
As for the issue you mentioned, we will check the issue and resolve the issue for you.
We have sent you several messages and wait for your reply.
We would be really appreciate that you can take your time to reply us.
Thank you for your support in advance!.
Sammydress Customer Service
http://www.sammydress.com/
It was my first time buying on sammydress, I love every single item in this website because its incredible cheaper than others, but I was afraid of being cheated but that wasn't my case. I pay for the economic shipping so the time I have to wait was like 20 days, but when I saw every clothes was good, the quality its very good and looks incredible. I was really surprised for the quality because this site it's so cheap. I really loved the items all the 15 pieces were on point. Attention to clients its also good, they answer my tickets within a period of 24 hours, and they made also the right things. Really recommend this website, because the quantity of clothes here is infinite, they have like a million options to buy, the fabric quality is excellent and they have incredible attention to clients. Love it.
I ordered some watches on the 11th. The money was immediately taken from my account upon purchase. I chose to pay extra for 3 to 7 day shipping. I received a confirmation email of my purchase, but never received one for shipping details. 8 days went by. Nothing. Went to the website and my profile showed no orders. I opened an email ticket in which they day they reply in 24 hours. NO REPLY. I call. I get voicemail. No return call. 13 days later and nothing. I had to file a claim with my bank. Immediately refunded. DON'T USE THIS SITE
Dear Jeffrey,
Thank you for let us know your experience on our website.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
As for the issue you have raised, would you mind offering us your order number so that we can resolve it priority.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tee,
Thank you for let us know your experience on our website.
As for the issue you have raised, would you mind offering us your order number so that we can resolve the issue please?
For any issues, you may also send us emails: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly and resolve the issue priority."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/