Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I put significant value into style and clothing choices, as I have developed them as a way to express myself. I have a tendency to lean towards the quirky, cute, and unusual, and I usually find what's on the racks to be mediocre and generally unsatisfying, ESPECIALLY regarding price. Luckily I stumbled upon SammyDress, which pretty much takes care of all of my worries. They're ridiculously affordable and don't have your typical selection of everyday clothes, and I find myself utilizing their "favorite" feature pretty often. The only downside is that since I live in the US, shipping can take up to a few weeks so I really have to plan ahead. But hey, more excuse to stop putting off getting my hands on that "just in case" outfit, right? Especially with those prices!
Well my irder just got sent out on the 15th this month and if I don't get it this week or next week there's going to be a problem
I ordered 2 shirts now 1 1/2 month ago. I have not received them. I can not contact Sammydresses because they won't answer phone calls or return any messages.
The dresses and earing I bought were very nice, the shipping took a while but they said it would. M**************.
I bought a few items an have yet to receive them! Called the number an when it does ring a voicemail picks up wit bhai a full inbox for messaging! I am calling my bank to report this!
Never received my order but they have my money!
http://www.bbb.org/central-california-inland-empire/business-reviews/clothing-retail/sammydress-in-rancho-cucamonga-ca-*******
Dear Tilli,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Please tell us your order number soon so that we can check your order.If it’s lost during the time of shipping, we will claim from shipping company for compensation, please don’t worry.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
I love shopping on Sammy Dress. Their products are truly beautiful and unique. The prices are fantastic as well! I can buy nice clothing and accessories that fit my eccentric personal style without breaking the bank! I will continue buying products from them in the future.
I love Sammydress! They have so much to great stuff to choose from. It's hard not to go over my budget every time! When my order finally arrives, I'm never disappointed! The first time I received my order, everything was how it was online. The sizes were a little small, so if you get clothing, you might wanna get a size up and look at the size chart. But other than that, the quality was just right and so were the prices! I would recommend Sammydress to everyone reading this! Thanks Sammydress!
First off threads were coming loose from the seams. Size was way off. Could probably fit a small child. The fabric is unfinished, the oil machinery smell was over powering. I use to work in the fabric industry and before a fabric can be made into clothing it goes through a finishing process which removes that machinery oil smell. To much trouble and costly to return it. Will never purchase from them again. Photos included.
Dear Ann,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
For the issues you mentioned, we can not sure at present as the item was indeed checked before the shipping. Due to the uncertain factors during the time of shipping, the item may be affected to lead the issues.
Please tell us your order number so that we can check and give you a better solution.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I have ordered one shirt and 8 weeks later still no shirt. I contacted them and they wrote back it was coming. That was 3 weeks ago. Never order from them!
Dear Diane,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number so that we can check soon, please?
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Best Regards
Sammydress Customer Service
I ordered 2 shirts from this website on 12-6-14 and received only 1 shirt about about 3 weeks later. They said they were sending the other shirt later due to it being on backorder. That was on 12-23-14 and I still haven't seen the shirt. I have e-mailed them 3 times asking where my item is and they say it is on the way and the delay is due to the overseas shipping. They won't give a tracking number and say I would have needed to pay extra for that. I have ordered other items from China and it has never taken 2 1/2 months to come. Buyer beware if you order from this website.
Dear T,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
If you chose the slowest shipping method, due to the remote shipping, the shipping time is slower than other shipping methods.The real shipping time may be affected by weather or customs clearance, please don’t worry.
You can tell us your order number so that we can check for you.We are always glad to help you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Sammydress Customer Service
I placed an order January 5th and have seen no sign of it. Customer service is ignoring me. I believe this is a scam...
Dear Andrea,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please tell us your order number firstly so that we can check ASAP, please don’t worry, we also want you receive your order soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Sammydress Customer Service
I ordered 3 tops in December, 2 extra large & 1 large. I was charged for all 3 but only received 2 after about 6 weeks. They never credited the 3 top. The extra large was the size of a small by US standards and the large was equal to an extra small. I have no idea how to return them or get my money back for all 3. However I did find a phone # and intend to call them. Everything looks so pretty in the pictures but only fit if you weight 80 pounds.
Dear bonnie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to extend my sincere apologies for the problems you have experienced.
Your order might be shipped out separately, please don’t worry, if one item is out of stock, we can refund to you. If it had been shipped out, please wait for it patiently.
Please tell us your order number so that we can check soon.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Sammydress Customer Service
I ordered several pieces of merchandise on November 19th. I've purchased from International retailers in the past and am well aware that processing shipping time is delayed, however, after two months I decided to reach out to them. After a back and forth with someone named "Pearl" she reluctantly provided me with a tracking number which (after speaking with the post office) was a false # as the Int'l codes were incorrect and the number was significantly longer. After explaining to Pearl of this issue, she said I must've given them the wrong address (which I had not) and I demanded a refund. Pearl said they would honor the refund, however, two weeks later. Nothing. I reached out to her for the thousandth time to which she said "The shipping company has the responsibility to deliver your package successfully. We have offerd the most we can here. " (improper spelling and all). I responded minutes later demanding a full refund and yet it has been another three weeks to NO REPLY. This is the worst company I've ever done business with. The prices may seem tempting but BUYER BEWARE! They will take your money and give you nothing but hassle in return!
Dear SJ R,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please tell us your order number firstly so that we can check for you.
Please don’t worry, if your order was lost during the time of shipping, we will claim from shipping company for you.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
I BOUGHT A DRESS OVER A MONTH AGO AND THEY STILL PROCESSING IT. I CANT CALL AND THEY WONT RESPOND BACK. HORRIBLE SERVICE AND I WILL NEVER DO BUSINESS WITH THEM AGAIN AFTER I GET MY RUFUND. ON TOP OF THAT I PAID FOR SHIPPING WHEN IT WAS SUPPOSED TO BE FREE AND I STILL DONT HAVE MY ITEM.
Dear Valentine,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Would you mind to tell us your order number so that we can check your order shipping status soon, OK?
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Best Regards
Sammydress Customer Service
I was very happy with my experience with SammyDress. I ordered a new swimsuit to wear on vacation. I ordered in plenty of time, anticipating a long shipping time, but was pleasantly surprised with how quickly my order reached me. I recommend SammyDress to all my friends. The prices are great, and every time I visit the site, they have new merchandise to see. Just pay attention to the sizing charts! Don't assume because you always wear a large, that it will work for a particular item on their site.
Their sizing is ridiculous - I usually order a large and I ordered a XXL because they were so cheap I figured they would not be sized right and I don't like tight clothes. These shirts might fit my granddaughter who wears an XS. Also, quality is poor with no tags or washing instructions. I would return them, but they were so cheap they're not worth the postage. I will NEVER buy anything from this company ever again.
Dear Pamela,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to extend my sincere apologies for the problems you have experienced.
For the problems you mentioned, we can not confirm. Please kindly tell us your order number so that we can check if the Asia size you chose was not fit and give you a better solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Best Regards
Sammydress Customer Service
Ordered three shirts. Only one remotely looked like the photo online. Check out the photo on the right a one size fits all oversized shirt with batman wings. On the left thats what i got. I'm 5 7" and 120 pounds and the shirt looks like it's 3 times to small and bears little resemblance to what I ordered.
Dear M S.,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
For the sizes, please note that 1 inch= 2.54cm so you can convert the size accurately.
We are afraid that the Asia size you chose was not fit. You can return back to exchange a bigger one.
Please tell us your order number so that we can check for you.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service
Sólo he comprado dos veces en sammydress y la experiencia no ha estado mal, la primera vez hubo un problema pero el servicio de atención al cliente lo solucionó rápido. La segunda vez todo fue perfecto. Hay que tener cuidado con las tallas porque suelen ser pequeñas pero yo acerté. La relación calidad-precio es estupenda
I saw this in a facebook ad and thought the jackets looked cool, so I checked out the site. They have a great selection of clothes that look really good in the pictures. I ordered two jackets, for an unbelievably low price (always a red flag) and selected standard shipping because expedited was almost half as much as the subtotal. Turns out everything comes straight from the factory. IN CHINA. A MONTH AND A HALF LATER.
1) the sizing is WAY off. I ordered an adult medium and they look like kids' sizes (couldn't even try it on).
2) they are cheaply made. The material is thin and looks cheap.
3) they look SIMILAR to the jackets in he pictures on the website.
4) you can't track your order unless you want to find your order number on the factory's website. Getting to the tracking page was difficult enough to find, but the only information you can get is if it has left the factory. Until it eventually shows up at your doorstep, you have no idea where it is.
Avoid sammydress.com!
Dear Ian,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
For the size issues, please confirm if the Asia size you chose was wrong, you can tell us your order number so that we can check for you.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For the product quality you mentioned, you can take some photos about the issues, once it’s confirmed, we will claim from our vendors for compensation.
For the tracking information, please note: if you did not pay for the tracking NO. Fees when checked out once you placed the order, our system can not recognize that you want to follow up your order status after your order was shipped out, so, the shipping company will not provide available tracking information once your order was shipped out. Sincerely hope you can understand it.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Danielle,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Due to the busy season, the phone may be so busy so that you can not contact service smoothly, we suggest that you could choose email to contact us from our support center, we will response ASAP.
You can tell us your order number so that we can check for you, please don’t worry, we are glad to help you.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service