Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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This COMPANY NEEDS TO BE REPORTED TO FB.
They are thieves. Sizes super small. WHAT I ORDERED DIDN'T EVEN FIT MY DAUGHTER WHOSE A SIZE 1. When you try to return items, They tell you they'll get back to you with a return code. But, weeks later, still no return code and there is an experation date for you to be able to return the merchandise. Horrible company. DO NOT ORDER FROM THEM! I just read at least 20 comments on another site with tons of complaints. You will never get a refund.
I was referred to this company by a co-worker. Either she hates me or She just has great luck. Man I had two orders with Sammydress.com I ordered on Feb 11,2015. It's been saying processing since then (February 28,2015). You get it right? Smh not to mention the 2nd order my crazy behind couldn't renig on placing. I'm so harheaded. But I couldn't resist the low prices. Not to mention you have no way of contacting anyone. That number they provide is none working. Their Terrible... How could you swindled people out of money. God will punish you Sammydress workers and the CEO of that company.
I ordered several times at Sammy dress, never had any problems with my shipping or the products that I ordered.
When I was worried about what size I should choose when, it came to the clothes or shoes, the customer service responded quick en very helpful.
Received the products on time, everything was fine (packaging, price)
Fiz compras pelo Sammy Dress, minhas mercadorias chegaram em 1 mês e meio, foram exatamente as peças que pedi. Quando tive dúvidas, o suporte esclareceu tudo e rapidamente.
Bought 2 pairs of socks 3 months ago and still haven't received them. I was constantly told to be patient and wait at least 2 months for them to arrive, my items never arrived but they did take my money. I am so annoyed and have never experienced service so poor. The woman who kept replying to my order was using some broken english, so its frustrating to know they don't even understand what you are saying! I will never use this site again.
Dear Acel,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please don’t worry, you can tell us your order number firstly, then we will check from shipping company for you. If it’s lost during the time of shipping, we will claim from shipping company for a better solution.
We are always glad to help our valued customer.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
I ordered two tops. One came in and looked nothing like the picture and was way too small. Material it was made of was very poor. The other shirt has still not come in and it has been 43 days since they shipped it. But... they said it might take up to 45 days of shipping. Really?
Dear Nancy,
Thank you for your valuable feedback. We want to offer my sincerest apologies to you for the issue.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Please don’t worry, you can tell us your order number so that we can check and give you a better solution ASAP for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
"I came across this website on accident and was surprised at the great prices. I read reviews later saying that the sizes run small but I have not had that problem with the items I've ordered. I measured myself and compared it to the measurements of the items I ordered an so far everything I received came back true to size. There is also a reward system called S points and I am in love with it. You get S points which is basically a credit that you can apply to your order to reduce the price you have to pay.
Since my first visit to the website I have continuously used Sammy Dress and I have told my friends about it and they love it too. Below is a picture of one of my favorite items that I have gotten so far. I ordered it on January 14 and it came on the 30th of that month.
I spent $467 at Sammy Dress. I understand they took time for their new year holiday but I am freaking out! These reviews have scared me! I emailed them and they didn't email me back. Typical from the sound of things. I'm going to go to my bank, Chase, and get some help. If Sammydress read this please check on this order and help me! Order number ms**************
Dear Erika,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We want to start by apologizing unreservedly to you for what has happened due to the Chinese Spring Festival; it is never our intention to upset any customer.
Please don’t worry, we have found your order in our system. Your payment is checking by our financial department, once it’s checked over, we will process your order ASAP.
Once your order is prepared well, we will arrange for shipping urgently, please also check your email and reply in time.
Once again, we want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Sammydress Customer Service
I love SammyDress.com. I can find new items every week. The clothes are comfortable and not pricey.
Im highly upset with this scam I order back year 12/05/14 I still haven't got my item and again I order something else in 01 04/15 been calling customer service never could get in touch never nothing here again glad I didn't get to much from here cant never contact them bs
Dear Quetta,
We want to start by thanking you for notifying us about the issue.
We want to extend my sincere apologies for the problems you have experienced.
Firstly, we must clarify that:
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please tell us your order number so that we can check your order shipping status ASAP.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I purchased 2 dresses a month ago and I still have not received the dressed I bought! I ordered it way ahead in advance since I will be using it for my vacation trip. I am running out of time and I still have not receive the items! I tried calling the number they have provided on their website, and I couldn't go through. I sent a report on their support center which they said they will get back to you within 24 hours and its already been A WEEK! No tracking numbers, no updates, and they took money out from my account right away! This is ridiculous!
Dear Munik,
We want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience due to the Chinese Spring Festival.We really want to work with you to make this right.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Would you mind to tell us your order number so that we can check for you soon?
Please don’t worry, if your order was lost during the time of shipping, we will claim from shipping company for you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I made an order and some of the items were out of stock so they owed me a 30.4 usd refund i placed a second order but no option was given to place subtract the discount this company had for me,
So i submitted a ticket and asked them to place the refund in my paypal account, some rep name jayden told me that they cannot refund the full amount because after the order was shipped they sent two additional items and no one signed for it.
So i asked him how can items be sent to me without my knowledge no one informed me of this and from last year until this time i was told my refund is available but as soon as i request it to be sent to my paypal account i am hearing that i cannot get all my money...
My second order #M************** which i made over a week ago sammy dress emailed me and said that they shipped my package it turns out that i called dhl and they said only a shipping label was created and no package given to them i have submitted numerous amounts of tickets and no one seem to want to answer about my refund and now just to find out that i was being lied to that my package was shipped.
I am very very disappointed, sammy dress i was in the process of doing a third order but i am not going to under these conditions
Dear maria,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We are so sorry for what has happened; it is never our intention to upset any customer.
But, we had checked your order M1502251740137029, it had been cancelled by yourself and we never received your money, please contact your card bank to check again.
Please kindly understand that we will certainly arrange for shipping out your order once we receive your payment successfully.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I wrote a previous review regarding a missing item from my order! Your Company replied via site jabber asking me to contact you with the order number. Unfortunately you have missed the point of my review, I cannot log into my account OR after sending several requests to re-set my password I have had No reply. Hopefully, if I leave my Order Number here which is MM**************, seeing this is the only site that you reply to, I may have this problem resolved!
Dear Suzan,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.So sorry for the delay due to the Chinese Spring Festival.
Please tell us your order number so that we can check your order shipping status.
Usually, if your order was shipped out separately, the second parcel will be a bit slower than the first parcel. But, if no uncertain factors affect the shipping, you will receive it smoothly, please don’t worry.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
I placed an order with Sammy Dress for a top I saw advertised and have yet to receive it. I placed the order the first part of January and today, February 25th still no top. I too reached out to customer service to inquire about the order and they told me since I did not pay for tracking info I just have to wait for it to arrive. With the other complaints I've read, I'm surprised this site is not shut down by the powers to be. They just take your money. Lesson learned.
Dear Dixie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Usually, if you chose the flat rate shipping without unregistered mail, the shipping time will be slower than other shipping methods.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
You can tell us your order number firstly, we will check ASAP for you.
We also want you receive your order soon, we are glad to resolve together.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
"I really liked to buy Sammy Dress! I got a full order and excellent quality. I like that the site has a lot of beautiful and original things.
I chose a couple of things for next order.
Thank U! Keep up the good work! Great site!"
I placed my first order with SammyDress some time in late January and was concerned on whether the items that I had ordered would fit me or not, having heard many horror stories regarding Asian sizes. Even though I'm Asian-American myself. :P I knew it would be too expensive and too much of a hassle to return, so I was hoping that everything was in order.
The shipment came faster than I had anticipated and the packaging was very nicely done. I didn't find any of the poor quality that I had heard about with the holes in fabric and loose threads (This is a problem with many an Asian clothing site, not particularly just SammyDress) and the material was very good for all 4 items. Using the customer pictures and their posted sizes as well as the site's sizing chart, everything fit me fairly well. Of course, the hem-line is still a little short on some of the items; even though I'm 4'10", they fall just above the knees. So some of these clothing may not work well with taller people, unless you wear leggings under them!
I will definitely cross my fingers and order from SammyDress again. I've already had a very positive experience with them and am hoping for many more to come!
I ordered a beautiful dress with matching heels & earrings a few days ago & it still says that my order is processing... I've read A LOT of reviews & some of them have scared the living HELL outta me... these items are for my graduation in April...& I'm really getting scared & I'm afraid that my items won't come in time
Dear Torian,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Usually, the processing time can affect the item dispatch time. Total Delivery Time = Processing Time + Packaging Time + Shipping Time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We are really sorry that your order includes popular items experiencing stock availability issues, the order took more business days to process.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
Would you mind to tell us your order number firstly so that we can check your order status soon, OK?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
I heard about sammydress.com from a friend. She knew I was looking for some new inexpensive earrings to add to my collection. After she told me about it I went and looked it up and looked through all(yes, I do mean all) of the earring they had to offer. I ordered my top 6 favorite pairs and they were at my door about 3 weeks later. All of them were exactly as pictured and I couldn't be happier! Thank you sammydress.com I look forward to purchasing more earrings in the future!
DO NOT ORDER FROM THIS COMPANY. SURE WISH I WOULD HAVE READ ALL THE REVIEWS ON THEM. RIPPED ME OFF! I PLACED A $60 ORDER I NEVER RECEIVED. AND HAVE BEEN DEALING WITH THE WORST CUSTOMER SERVICE EVER! THEY LIED AND SAID THE REFUNDED ME. HOWEVER NO REFUND... NOW NO COMMUNICATION. WORST COMPANY EVER! PLEASE BE CAREFUL!
Frankly I can not be happier with my orders. So glad I decided to give sammydress a chance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Doris,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue due to the Chinese Spring Festival.
For the issues you mentioned, it’s not true. We must clarify that we certainly not thieves, we really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
For the size issues, we are afraid that the Asia size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please tell us your order number firstly, we will provide you the return address if you want to return back to exchange bigger size.
Again, we are sorry for the frustration this has caused you and hope that this will set things right.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Best Regards
Sammydress Customer Service