Sally BeautyReviews 199

I went to buy dye from Sally's. It was busy. After a few minutes, I asked the gal working at the check out if she was the only one and she replied with a smile that yes she was and that she'd help me when she was done. So I stayed in the dye isle getting out of the way of the line. About 20 minutes later, the noise quietened and I went over to check the line. The same gal worker had a basket (for shopping) over her head and she was laughing with another worker behind and to the side of the counter where you check out. She turned around and said oh. And laughed and proceeded to try to help me. I am very patient and am not the type of customer to freak out like some do and overreact. But that was... very disappointing. Time and time again I give sally's a chance and every time I go I am disappointed by their employees lack of training. I will still shop at Sally's if I need to, but not often, and I certainly won't be asking for their advice. They told me to go somewhere else for a product they didn't have and didn't offer me any other alternatives-as if going from black to blond was impossible. Well. A few days later I did it myself without sally's help. You'd think they'd want them to keep customers. Everyone I talk to that goes to this Sally's on MALL VIEW RD. Says they have disappointing experiences with their employees too. People still shop their regardless so I guess they don't take the time to train their staff and thus no one there takes their job seriously. Well. Us customers take our hair seriously and their are plenty of other places to go to. I'm not here to rat anyone out. Just here to ask SALLY's to please train your employees at MALL VIEW RD Sally's Beauty Supply east side of Bakersfield *******

I was just like to know, why you have to get the same free tote when getting thing you get. I know you have to get a tote for the pro, each tote are not the same... i have get two at the same time, i asked clark why i have to have the same one, she side what ever the tote is with what you paid for. I guess what i'm trying to ask is yes i did two so why did i have to get the same one, the tote are same price. I could if i only had got one, then it would be what the card had said,

Last week I bought two hair color cremes and received as a free bonus a developer for each. The customer service is very helpful and helped me find the right products. The return service is fast and painless. 85% of the products I purchased from this store are great and of high quality. Rare are the occasions I meet a product that's bad. Yet, I don't worry much about that as I can return stuff easily without hassle. Sally Beauty is definitely worth a visit if you need beauty supplies.

Sally's makes my life so much easier. I love to color my hair crazy colors and since I can do it myself I just go get what I need and don't have to worry about being unhappy and spending a ton of money for someone else to do it for me.

Last time I ordered from their website my order arrived with 4 out of 7 ordered items missing. The box was so small that they wouldn't even have fit in there. I called Customer Service right away. The rep that I spoke to was very polite and respectful. She said she'd send a message over to the warehouse to have the incident researched and items replaced. She said I'd receive an email once the items were shipped. I waited for three more days and received no follow-up.

I called CS again and got a very unpleasant and hostile rep, who had a ton of attitude from the start. She first couldn't even find the information about my previous call in the system. After I gave her a reference number she finally found it and confirmed that the warehouse had approved the replacement and would be shipped soon.

I received the replacement items in about a week after. All together it took them over 3 weeks to fulfill my order. I got no apology in any form. Usually they sent me a $5 off coupon with each order. I didn't even receive that this time.

Need to mention that this was the second time this happened to me. I am never ordering online again.

I ordered a bunch of stuff for 50% off... Paid with my Pay Pal. And get an email with my order. Everything looked right- Today- I get a invoice charging me FULL price for EVERYTHING and they didn't send me 3 items that I most wanted. Only reason I ordered the rest of the 50% off crap was to get my order over 50.00 so I could get free shipping. HOW can they CHANGE the Price AFTER You Order And just NOT give YOU what YOU ORDERED? THEY SAID IT WAS IN STOCK?! SUCH BS> NEVER AGAIN WILL I ORDER ONLINE FROM THEM. Customer Service has YET to get back to me.

Last year I broke my flat iron that I purchased from Trade secret. This store had a Chi iron for $130.00. The iron switch broke and they would not replace it. I ordered a new flat iron from Sally's that was a different brand name but the same exact thing as a Chi. The only difference in the Chi and the GVP Ionic Ceramic Flat iron was the price. The Chi iron brand new cost $130.00 plus tax. The GPV Ionic iron only cost $49.99 plus tax. I have had this iron for almost a year now. It came in a really nice carrying case. There are ones you can get with different designs also. Sally's offers so many professional salon hair care products. Shampoo's that are used by cosmetologist but are available for the public to buy. The cutting shears are very nice. In my many years of buying shears. I have bought some really nice ones from Sally's. I love the nail polish they have in the summer time. Because I like bright colors they have some really pretty pinks. There cosmetic bags and boxes are nice. The prices are great for good quality salon products. Manicure and pedicure items are a necessity. Sally's is a wholesale warehouse for cosmetologist, but still sells to the public. I know everyone loves when they come from the hairdressers. They love the way there hair feels and smells. So at Sally's you don't always have to go to the hairdressers to keep your hair looking great. The professional line of hair care products are great. I love the leave in conditioners. The shampoo selection is nice and very affordable. They even sell gallon jugs. Some of them very cheap when they are on sale. Check out this site. I highly recommend them. http://www.sallybeauty.com