Sally BeautyReviews 199

I'm still in disbelief of how bad my experience was at the Pomona Sally's. I went in to return an item. It fell within the timeframe of returns and I had a receipt. However, they would not accept returns while we were in COVID19 per company policy. I checked the price of scissors and saw that the Costa Mesa Sally's had the item for a lower price. They refused to price match. Said I had to register under the Sally's app and order the scissors online from the store with the lower price. I was so mad that I had waisted all that time trying to return and then purchase an item due toi new rules set by Sally's. I will never frequent Pomona Sally's. Extremely poor customer service.

I've had terrible experiences every time I order online but my closest Sally's is almost an hour away so it's not convenient to keep going there. I went to order hair dye, a hair filler, and developer and placed my order, no more than 10 minutes after I placed my order I instantly realized I placed the wrong wella hair color in the cart so I emailed and asked if I could either cancel my order or change the color and got a response 20 minutes later saying they cannot make any changes or cancel my order and only have a 30 minute window to do so? A large company should be able to cancel anybody's order especially 10 minutes after I placed it. They said I could refuse delivery and maybe that would refund my money? But with covid and everything that would be over two weeks away. Very disappointed with Sally's customer service

I have shopped at the Sallys in Tallmadge Ohio for many years. On average I use to shop at this store about 4 times a month. I would go out of my way to come to This particular store because of the friendly and professional customer service. I have been in there twice in less than 2 weeks and both times were a bad experience. The first time I walked in. No-one even came to help me. They were all too busy talking to each other about their personal life. It was like walking in on a bunch of children left unattended. Some of the subject matter talked about would make a sailor blush. Everything from sex lives to getting high. It was two ladies with colorful hair and one pregnant lady. The second visit was not as bad. But, I still could not seem to get much help from the employee working. She was too busy putting things away and smoking. I will say once she decided to have time for me she was pleasant and helpful. She was one of the ladies from the first visit. Slender build with blue hair. I will now shop at a different store

I've been to my local Sally Beauty a few times, I have had no problems buying in store... But then with the store closures I decided to order online.

My first order was somehow shipped to a local store and after several phone calls and about two weeks later I after sevearl unanswered emails and a phone call finally issed a refund and had to re-place my order despite the order being sent to a LOCAL store. My second order was shipped missing hair-dye without contacting me, as well as my 3rd.

Something needs to be done about this horrible shipping service, why would you send a customer hair diluter without the dye? And then ask for a customer to review it!? When I did say "I cant review this because it was never shipped to me" They simply delete your comment and ignore you.

I have dealt with SB customer service numerous times and only to be ignored unless you call them.

I placed an order for haircolor in early April while Sheltering in Place for COVID-19. My order has never arrived despite multiple attempts on my parr to contact Sally's Beauty Supply via their customer service number, (I waited on hold for 28 minutes and then the call disconnected), email and responding to a survey which ironiclly wanted me to rate their product and customer service. My response to the survey was very thorough explaining that not only had I not received my order but my various attemps to unsucessfully contacted them. Once again there was no response. Understanding that they may have a reduced work-force due to the pandemic they did manage to process my payment which I am currently going through a dispute process. This experience gives Sally's Beauty Supply a zero star rating from me.

WORST CUSTOMER SERVICE EVER. I went to Sally Beauty store in Santee Mission Gorge Rd today, and there were at their full capacity inside the store, 6 people already inside, so one of the three employees asked me to wait few minutes outside. Time passes on more than 30 min and Line behind me gets longer, some people left the line. I can see from the glass that one of the employees just chatting with the customer after she pays for her purchase for more than 10 min ignoring the people waiting outside. After about 35min the last customer left and I went inside and I said it was a long waiting not few min! One of the employees (skinny blond hair) answered right away: this is the rules for COVID-19 if you don't like it you may leave. What?! What kind of customer service is this? I asked. I told her we all should be mindful of each other in such circumstances and you do not have to talk to a customer this way. I am complying with the rules and wearing my mask and waiting long time outside in a warm humid afternoon. She yields at me saying "STOP"! When I asked why you are yelling at me? I am a customer and you should talk to me in a nice way. She opened the store front door and said you should leave! I asked: are you refusing to provide service to me after I have been waiting that long? I will contact the company and file complaint, I said. Then another employee (Asian) jumped in and said: "I cannot take it anymore, just leave!" and opened the door again. I said I will get what I am here for and leave. And both refused to answer my question when I asked about the item I am looking for and weather they have and where it locates. They just walked away from me. Then I decided to stop the humiliation to myself and left the store without even getting what I was there for. I would never go back to this store again and I will share this review and my experience with all people I know. I went to another beauty store in Santee right after that and received a wonderful customer service with smile and respect. NEVER GOING BACK TO SALLY BEAUTY SANTEE STORE.

Normally I rave over how www.sallybeauty, com is, not so much anymore. This is regarding order #WSA*******348 The Coconut Cowash 32oz by As I Am was paid for, but missing from my order! I keep getting ignored, but received automated emails about them blaming Covid-19 for the delay in replying to me. They are using that as a crutch, they have my money... NO DELAYS IN TAKING THAT! I am getting totally fed up! Don't know if they have incompetent people on that site or what, but AVOID shopping on their site. If you want something they sell, go to a store if they have it. Not worth the hassle or even discount to buy from them! I will be spreading the word about this.

I made a large order from this website to take advantage of the free shipping option. After 3 weeks of waiting and recieving my order piece by piece, i called in to see where my bleach was. After waiting on hold for almost an hour in finally told that its out of stock. They didn't even bother to send me an email to let me know. I'll literally order from anywhere else. These people do not care.
The dude on the phone was sweet though.

This could be a short novel at this point, but I'll abbreviate by saying I still do not have my complete order after multiple shipments, multiple unanswered web inquiries, and multiple unanswered phone calls (after waiting on hold ~30 minutes each).

I've received a few canned "thank you for contacting us" emails, including one recently that just said, in essence, if they aren't able to fill an order at least I can know they didn't charge me for it! That's little consolation when the missing item was the one that prompted me to place the order, and I paid the full shipping charge. Are you shipping it, or not?

To rub salt in the wound, I received a request to review the products I received. I gladly took the opportunity to say the product was fine but the experience with Sally was poor. A few days later I received an email indicating my review could not be posted because it didn't meet their guidelines. Obviously, someone read the review and decided it was not to their liking, but do you think they'd at least contact me to try and resolve my dissatisfaction? Not yet, anyway.

My husband had ordered me products for mother's a full hair color set we ordered 2 weeks prior since they say 3 to 5 days shipping I received 3 pieces out of 12 a week after mother's day and another 4 over the next month. When I called cause I didn't have all the products I wasn't able to do the hair coloring. I was told that I should received an email stating those items were out of stock(I had been checking my email for a at least a reply to 15 emails I sent) I had not received anything other then a auto email asking me to review products I never received. After all this I could of ordered from some where else. I will not be ordering or recommending sally.com

Multiple bad experiences with my ONE online order. Sally's cancelled items without informing me & when I inquired about my 5 missing items from my 5/26/2020 order, I was told the items were out of stock even though their website didn't state that at the time of purchase. I was advised that this is bc their website is not up to date. I was charged $6 for 3-5 business day shipping & did not receive any of the 3 items they actually shipped to me (out of 8) within that time frame after receiving my tracking number. I spent 2 days trying multiple times to call Sally's bc I kept getting a Verizon message that their lines were busy. Once I was finally connected, I waited on hold for 60 minutes before an advisor (Monica) came on the line. Monica was scripted & it was obvious she was trained to get ppl off the phone asap. I was refused a refund stating they did not have control over when items shipped bc they were in Texas & items were shipped from warehouses across the U.S. I did not accept this illogical reasoning & requested to submit a formal complaint. Monica said she would have a supervisor call me back, but could not give me any sort of confirmation that this would happen. Things escalated & Monica hung up on me & did not call back even though she captured my call back number at the beginning of the call.

I purchased a interchangeable Iron Handle and the Interchangeable triple waver barrel Online it does not state the items are "out of stock" like the customer service rep told me. So they sent me the waver barrel which I can not use because they cancelled the iron handle so I reordered it 4 different times and they keep cancelling the orders which it DOES NOT SAY IT IS OUT OF STOCK ONLINE or in the emails I receive. They issued this "no refunds" policy because of COVID19 Which is Bull because now you just took money out of my pocket for something I CANNOT USE! I waited for an hour and 45 minutes to speak to someone about this matter I emailed them three different times and no response to emails. This Online store is HORRIBLE