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The company enjoys a generally positive reputation, with customers frequently praising the high quality and variety of snacks, as well as the delightful presentation of the boxes. Many appreciate the unique cultural experience and the inclusion of artisanal products. However, concerns arise regarding customer service, particularly related to subscription practices and inadequate support during issues such as shipping damage or billing disputes. While the product experience is often celebrated, the lack of transparency and responsiveness in customer service leaves some customers feeling frustrated. Overall, the company has potential but must address service shortcomings to enhance customer satisfaction.
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I've tried many subscription boxes over the years and never quite felt the contents were worth what I was being charged, and that I was more so just paying for the shipping speed. But this?! Sakuraco is every bit worth the price! You're receiving 20 snacks that fit the season/month sourced from local Japanese businesses, you're GAURENTEED a Japanese home good such as chopsticks, ceramics, or furoshiki, and everything is beautiful packaged in a lovey box that contains a thank you letter and a magazine educating you on the small businesses they featured that month! All in all i recommend this 100%!
I am absolutely in love with Sakuraco! The treats are fresh, high quality, and delicious. I have subbed to TokyoTreat for over a year but Sakuraco exceeds it in every way. These are hearty, delicious, freshly-made snacks as opposed to the more junk food you get from TT. The amount and quality is absolutely worth the price you pay.
Great range of snacks, quality items and comes with a little kitchen ware item each month. Definitely the snack box for you if you prefer cakes/mochi over prepackaged snacks like chips
Everything about Sakuraco is wonderful! Me, and my husband. Truly enjoy the box that come this month. Thank you so much sakuraco!
I missed the first box, but I got the Matcha themed box. It's so beautiful, from the box itself to each individual item. Haven't had the opportunity to try all of them, but I've tried quite a few. They're delicious! I highly recommend. Shipping was also fast
A wonderfully curated snack box with top notch Japanese treats, both savory and sweet. Each box is themed for the season, much like traditional Japanese cooking, and every snack included is elegant and fun to experience. I highly recommend this subscription box to anyone who has lived in Japan and misses the amazing quality and uniqueness of snacks, or anyone who just loves Japanese culture. There are enough snacks in each box to take you through a whole month if you like, or to eat up quickly if that is your preference.
This box is definitely targeted at adults, and does not disappoint. I started out with a 3 month test and am expanding my subscription after only the first box- worth every penny!
I received my April box in a timely manner and loved everything in it! There were so many items included in this box. I loved trying each one and experiencing the different flavors. I was not a huge fan of the plum tea, but it was my first experience with Japanese tea. I'm hoping that future boxes will have different and interesting teas for me to try!
Elegant snack box subscription with souvenir and reading. Much better than bokksu in my opinion. First snack subscription so I liked the cup.
The box is great. I'm impressed with how much it comes with - I definitely feel the value is worth what you pay. The box mostly consists of snacks and treats. My first box had enough tea for two small 4 oz. Cups or one 8 oz. Mug. The snacks have interesting, different, unique tastes and textures. I savored each treat, enjoying one or 2 at a time, stretching the experience over weeks. Each day, I looked forward to the next treat. It ships to Canada via DHL and arrives in just a few days. Great customer service. I initially signed up for 1 month at a time, then signed up for 3 months after I received my first box. I was then charged for 1 month after being charged for the 3 months - I thought the 3 month subscription would replace the monthly subscription, but each is a separate subscription. They are refunding me for the 1 month charge. They will refund you if the box has not shipped.
Answer: They are a legitimate company, but they do not have a refund policy and do not notify customers of automatic renewals.
Answer: I love the creatively curated themes and items in each box, and every month comes with a pamphlet not just talking about the products, but giving information on their importance to Japanese history and culture.
Answer: I have seen some reviews of bokksu but I haven't tried their box so can't compare.
Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and home goodies in your Sakuraco box.

