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Sakuraco

4.0

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Sakuraco Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality and variety of snacks, as well as the delightful presentation of the boxes. Many appreciate the unique cultural experience and the inclusion of artisanal products. However, concerns arise regarding customer service, particularly related to subscription practices and inadequate support during issues such as shipping damage or billing disputes. While the product experience is often celebrated, the lack of transparency and responsiveness in customer service leaves some customers feeling frustrated. Overall, the company has potential but must address service shortcomings to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
113
value
116
shipping
117
returns
40
quality
116

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California
1 review
0 helpful votes
Follow Shannon H.
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The selection of items provided in each box I have received so far is amazing. Really gives you a taste of Japan.

Date of experience: April 14, 2021
New Zealand
1 review
0 helpful votes
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Great box
April 14, 2021

Fantastic box, with excellent sweets. Great quality and great variety. And the booklet that comes with the box is also very good.
The ceramic mug is a bit unnecessary, though, especially if one of those items will be coming every month - they'll just keep piling up in my home unused.

Date of experience: April 14, 2021
Pennsylvania
4 reviews
0 helpful votes
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So happy I joined!
April 14, 2021

This box is stunning. From the curation, to the way it was all perfectly packed, the gorgeous reusable box and postcard/note from Ayumi Chikamoto, it made me feel special and so ready to dive into the Spring season.

Thank you SakuraCo Team!

Date of experience: April 13, 2021
North Carolina
1 review
0 helpful votes
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First Box and Loving It
April 13, 2021

I am signed up for a 3 month subscription, with my first month being the April: Matcha Moments. The shipping was very fast once it shipped, came within 2 weeks of shipping out. The amount of snacks and the size of the snacks are great. The smaller snacks come in a quantity of two and everything is described in the booklet including allergens which is just amazing. I saw that every box also comes with some type of dishware, I saw the March box was a sakura plate and my box came with a small sakura yunomi cup, which is like a tea cup minus the handle.

Date of experience: April 13, 2021
France
1 review
0 helpful votes
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Love it!
April 9, 2021

I loved my sakuraco March box! All is soooo delicious and pretty! I love that they send a sakura plate with all treats!

Date of experience: April 9, 2021
Canada
2 reviews
0 helpful votes
Follow Eve B.
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I just started receiving my year-long subscription to this Japanese treat and tea box and it is well worth the full year subscription price; I had good experiences previously with Yume Twins so figured it was worth the risk! The treats are delicious and come with a very nicely prepared catalog with stories about each item, the teas quite good as well though slightly disappointed to have only two small tea satchels this month, but also a beautiful piece of ceramic ware thankfully carefully packaged each month; only reason it's not four stars is some of the treats get a little squished in transit and some have an outer coating that is somewhat styrofoam in texture.

Date of experience: April 8, 2021
Wisconsin
1 review
0 helpful votes
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This is the first box that I bought in, I've been wanting to buy a Japanese treat box for a very long time years even. I feel so welcomed by the message in this box and it's items. This will not be my last purchase from them, I'm planning on buying more boxes as the months passed. I got my money's worth in the product sent but what really makes me happy is the whole experience, thank you.

Date of experience: April 8, 2021
Philippines
1 review
0 helpful votes
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Love SakuraCo!
April 8, 2021

I love the entire package. The authentic Japanese treats are not only delicious but truly a work of art. Can't wait to taste what's in next month's box! Would defintely continue my subscription!

Date of experience: April 7, 2021
Indiana
1 review
0 helpful votes
Follow Kaitlyn K.
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The themes they have each month are very immersive and the variety of items they give that correlate with the theme is fantastic. The treats are amazing, I never thought I would be a "traditional snack lover" but this box completely changed my mind! Not all of them are winners, but it's awesome to try so many different traditional treats! I also love how the booklet they give you has so much information about the treats, the themes, and the area the items are coming from. Overall, I really love these boxes and I have to figure out a way to get more of these traditional sweets!

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
Follow Mitzell R.
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I daresay the most authentic and best snack subscription box out there. If you are looking for an authentic Japanese snacks with Afternoon Tea as their main concept then this is what you're definitely have to have! The snacks and home goods are impressive and delightful. The items just keeps getting better and better each month! Simply love it!

Date of experience: April 6, 2021
Minnesota
1 review
0 helpful votes
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Great for tea time!
April 6, 2021

Absolutely love getting my Sakuraco boxes every month! I love how each one follows a theme and that a little informative booklet about the creators of the snacks is included. Such delicious snacks that I miss from Japan. Highly recommend if you're looking for a nice box for tea time!

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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Delicious treats from Japan!
April 2, 2021

The #sakuraco box is packed full of delicious treats straight from Japan. It was like opening a treasure chest: getting to uncover all kinds of fun new things I've never seen or tried before. It also comes with a beautifully orchestrated booklet full of information on each item included in the box so you know what you have (since 98% of the subscribers probably know zero Japanese, this is INCREDIBLY useful), as well as providing some history and cultural insight. This subscription is really worth it if you're interested in exploring some flavors of Japan!

Date of experience: April 1, 2021
Tennessee
1 review
0 helpful votes
Follow Haley S.
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The snacks are fantastic, and I hope they keep their service running for a long time. Every single box feels delicately packed, and all of my snacks have arrived in great condition. The kitchenware is sturdy and cute.

This would be a great gift for those who have trouble trying new things - none of it has been a miss and the flavors are incredibly unique. They seem to care a lot about their customers.

Date of experience: March 31, 2021
Canada
1 review
0 helpful votes
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Beautiful!
April 1, 2021

The aesthetic is BEAUTIFUL, right off the bat. Even just the box itself is lovely. Each box so far has come with super cute dishes ( a tea mug and a plate), as well as a variety of delicious Japanese snacks and 1 traditional tea. The small snacks usually come in pairs, as well as the tea. There's a pamphlet that goes over what's in the snacks and the traditions behind the snacks and the people that make them. It's just so thoughtful and well put together, I love it.

Date of experience: March 31, 2021
Ireland
2 reviews
0 helpful votes
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I have been looking for a box like this for a long time! I absolutely love Japanese treats but they are near-impossible to find in my country, and even then they are often mass-produced and very processed.

This box has a fantastic selection of treats, including some I didn't even know existed! I love that they use independent shops and bakeries to source their snacks, and the booklet contains a piece about one of the makers each month, as well as allergen info, some history related to the box, and details about each snack!

I received my second box "Matcha Moments" yesterday and I am already in love, each box comes with so many sweet treats and some savoury bites, and the portion sizes are perfect for a treat with a cup of tea!

The permanent item with each box really seals the deal for me, the Sakura plate from the first box and the matching cup in the second are really beautiful pieces!

I am so glad I subscribed, and I think I will be subscribing for a long time! I love Sakuraco!

Date of experience: March 31, 2021
Georgia
1 review
0 helpful votes
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What an adventure!
April 1, 2021

The website is easy and fun to navigate, and the boxes are equally as fun to explore! I can't get enough!

Date of experience: March 31, 2021
Indiana
1 review
0 helpful votes
Follow Kesiah R.
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This is the most beautiful curated box of Japenese snacks I have ever purchased. My box came beautifully packaged, very carefully intact. The box itself is so pretty, i dont want to throw it out. When you open it, a postcard welcomes you, along with a beautifully detailed booklet of the current month's theme (so far I have April 2021), from the history of the Japanese tea ceremony, to the beautiful pictures of the snacks and their explanation. I mean every penny is worth it. Its beautifully curated, and picked with intention. Some of these snacks are picked from local vendors in Japan, so you know you're getting authenticity while learning more about the Japanese culture and some of their snacks, tastes and flavors.
There was a particular part in the pamphlet where sakuraco asks Aziroan if they had a message for the Sakuraco family and they very sweetly said "... We've put our heart into making our signature kintsuba, and we hope that people all over the world will be able to feel the emotion, putting a smile on their face."
To me, I think that just makes trying the matcha kintsuba that much sweeter & thought sakuraco adding that message from the makers was such a genuine touch.
This is unlike any other Japanese snack curated box. Its a much refined, elegant, yet fun & lovely subscription box.
If this is just a taste of what's to come, I absolutely cannot wait to see what sakuraco has in store for its current and new subscribers.

Date of experience: March 30, 2021
Ohio
2 reviews
0 helpful votes
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I received the April 2021 "Matcha Moments" box as a gift. I LOVE it! The soft milk and strawberry baumkuchen was especially tasty. The sakura patterned yunomi made a beautiful addition to my teacup collection. I am extremely happy with all the delightful treats included. I also love that an information booklet was included that contained not only information about the treats themselves, but small articles about various ingredients, a prefecture spotlight, and the various artisans. A perfect gift... even if it is for yourself!

Date of experience: March 29, 2021
Texas
1 review
0 helpful votes
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This is my second box and I am still in love! You get sweet and savory snacks that pair perfectly with the tea. It's been a great experience.

Date of experience: March 29, 2021
Oklahoma
1 review
0 helpful votes
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Seriously fun
March 30, 2021

I love the variety of snacks, the home goods are adorable, and everything tastes really good! I also really like the history booklet and postcard! I'm thrilled I signed up for this!

Date of experience: March 29, 2021

From the business

Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and home goodies in your Sakuraco box.


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